Special Events Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Self-motivated Office Management and Administrative Professional with over 10 years experience managing and supporting diverse administrative and clerical teams in organizations of all sizes and across multiple industries. Highly dependable leader dedicated to customer satisfaction with strong project and time management skills looking for an environment where assisting customers and achieving operational excellence is a top priority.

  • Office Management (5+ years)
  • Staff Management (10+ years)
  • Event/ Project Coordinator/ Trainer (4+ years)
  • Data Entry (10+ years)
  • Data Management (10+ years)
  • Insurance plan benefits & eligibility (10+ years)
  • Medical Terminology (10+ years)
  • Referral Coordinator/ Scheduler (10+ years)
  • Account Receivables & Reconciliation (5 years)
  • Call Center Experience (2 years)
  • Analytical/ Clear oral & written communicator (10+ years)
  • MS Word (5 years) • Excel (3 years) • PowerPoint (3 years) • Outlook
  • Electronic Medical Records • Triage • ICD Coding (10+ years)
Work History
01/2019 to Current
Special Events Coordinator Allied Universal Security Winchester, VA,
  • Part-time volunteer position in which I organize diverse events and activities with an average of 100- 200 attendees per event.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
  • Scout, tour, and inspect all potential venues. Purchase equipment, décor, food, and beverage needs. Participate in weekly sales/strategy meetings.
  • Ensure account activity and rate information is properly updated for each account. Use of Point of Sale Systems.
  • Problem solve quickly and efficiently identifying potential problem areas before events or performances. Assess overall satisfaction of each event making changes for future events to increase guest satisfaction.
05/2018 to 06/2020
Office Manager II (Full-Time Position) Baylor Scott & White Health (Behavioral Health) City, STATE,
  • Provided high-level administrative support and overall management to department and staff of Baylor Behavioral Health Center. Scheduled and coordinated meetings and events for Psychologists, and support staff.
  • Scheduled new and follow-up patient Behavioral Health, Genetic Counseling, and Neuropsychological appointments. Processed incoming/outgoing calls using a multi-line phone system. Processed all New Patient Referrals, and completed insurance pre-authorizations.
  • Triaged suicidal, depression, oncology, and chronic disease calls.
  • Performed billing, and reporting functions for office generating over $500,000 annually. Discussed and conveyed billing, insurance plan benefits, and financial obligations to patients and family members. Set up payment arrangements as needed. Daily charge posting and reconciliation.
  • Handled escalated customer/ patient inquiries and complaints. Researched insurance claim issues, and assisted patients with appeals processes. Provided timely solutions for hospital billing account discrepancies.
  • Created and managed electronic patient records, prepared reports and correspondence encompassing data entry and administrative functions related to insurance, billing, accounts receivable, and patient demographics. Worked closely with various physician offices, medical groups, and insurance agencies.
05/2004 to 05/2018
Administrative Assistant (Full-Time Position) Baylor Health Care System City, STATE,
  • Performed general front office duties and clinical assistance to physicians, nurses, and other medical staff.
  • Administrative/ Registration assistance to over 50-75 patients daily of the Baylor Frisco Pain Center, Baylor Plano Hospital & ER, and the Plano Behavioral Health Center.
  • Scheduled new and follow-up patient visits for outpatient behavioral health, outpatient anesthesia procedures, hospital imaging, pre-surgical testing, and day surgery. Completed daily appointment reminder calls and surgical pre-registration calls.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Resolve office software and equipment problems such as copy and fax machines.
  • Calculate and collect copays, deductibles, and coinsurance amounts. Recorded receipts and completed daily bank deposits. Obtained insurance plan benefits, and eligibility. Processed between 25-50 pre-authorizations, patient referrals, and payment arrangements daily.
  • Coached and trained new employees on administrative procedures, company policies and performance standards.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
Expected in 06/2022
Associate of Arts: Business Administration
Collin County Community College - McKinney, TX,
  • Continuing education (Currently working towards completion)

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Resume Overview

School Attended
  • Collin County Community College
Job Titles Held:
  • Special Events Coordinator
  • Office Manager II (Full-Time Position)
  • Administrative Assistant (Full-Time Position)
  • Associate of Arts