Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Experienced Educator and Leader, successful at assessing operations and enacting forward-thinking improvements. Proactive leader, well-coordinated with a decisive and strategic approach. Bringing 12 years experience with the desire to make a difference in a leadership role.

  • Exceptional interpersonal, leadership, and communication skills.
  • Excellent organizational and communications skills and ability to work independently
  • Critical Thinking – ability to think through issues and identify appropriate options
  • Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
  • Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
  • Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance.
  • Judgment – exercises discretion and due diligence when making decisions and recommendations.
01/2008 to Current
Behavior Coach/Special Education Teacher Dish Network Corporation Minot, ND,
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Enhanced lessons using Smart Board technology and computers.
  • Managed classroom discipline effectively to provide an optimal learning environment.
  • Collaborated with classroom teachers, special education teachers, and specialist to modify curriculum and district assessments based on Individual Education Plans.
  • Comply with state and federal laws.
01/1998 to 01/2008
Remote Customer Service Representative Trover Solutions City, STATE,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
  • Resolved subrogation inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Provide statistical reports to management.
Education and Training
Expected in 2020
Doctor of Education: Innovation And Management
St. Thomas University - ,

GPA 3.9 Estimated date of graduation August 2020

Expected in 05/2014
Master of Arts: Special Education
Campbellsville University - Campbellsville, KY

GPA 4.0

Expected in 05/1993
Bachelor of Arts: Radio And Television Broadcasting
Morehead State University - Morehead, KY

GPA 2.7

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • St. Thomas University
  • Campbellsville University
  • Morehead State University

Job Titles Held:

  • Behavior Coach/Special Education Teacher
  • Remote Customer Service Representative


  • Doctor of Education
  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: