Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Skills
Excellent verbal and written
Mobility assistance
Documentation
Inbound and Outbound Calling
Order Fulfillment
Report preparation
Creative problem solving
Good listening skills
Medical terminology knowledge
Retail store support
Multi-line phone talent
POS systems expert
Professional telephone demeanor
Administrative support
Technical Support
Money handling abilities
Receiving support
Insurance Billing
Appointment Scheduling
Insurance Knowledge
Scheduling
Patient Care
CPT Coding
HIPAA Compliance
Case Management
HIPAA Regulations
Medical Records Management
Managed Care
Patient Information Collection
Patient Information Verification
Medical Records Review
Payment Collection
Work History
Special Education Teacher Assistant, 11/2016 to 06/2021 Madison County Schools – Flora, MS,
Responsible for the well being of children's ages 5-14, Planning and conducting activities for students.
Teaching students the alphabet, numbers, colors, and assisting teachers when needed.
Provided one-on-one and group-based learning support to maintain student progress and development.
Assessed and managed student behavior to maintain climate of intensive instruction.
Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Offered complete instructional support for students unable to attend regular classes.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Supported student learning objectives through personalized and small group assistance.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Organized and guided activities for students, including skills practice, research and memorization tasks.
Handed out classroom materials, like pencils, paper and crayons.
Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
Provided mobility and personal care support to students with physical limitations.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Monitored student classroom and outdoors activities to promote student safety.
Supported teacher in development of individual learning strategies.
Life Skills Associate, Customer Service Associate, 08/2014 to 11/2016 Wegmans Food Markets, Inc. – Pottsville, PA,
Supervise, assist, and train consumers in self-care and independent living skills, including bathing and all areas of personal hygiene.
Assist consumers in food shopping, preparation, serving, cleaning and care of home, laundry, personal hygiene, menu planning and implementation, housekeeping , etc.
Developed and actualized customer service initiatives to decrease wait times.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Energized and motivated in performing sales floor activities including merchandising and selling.
Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Demonstrated items to customers and created customer awareness, interest and sales.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Responded to customer requests for products, services and company information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Provided information regarding charge accounts and loyalty programs.
Answered constant flow of customer calls with minimal wait times.
Customer Service Associate, 08/2013 to 07/2014 Partners Healthcare System – Watertown, MA,
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Developed and actualized customer service initiatives to decrease wait times.
Informed customers about special promotions and provided detailed information for various products.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Energized and motivated in performing sales floor activities including merchandising and selling.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Demonstrated items to customers and created customer awareness, interest and sales.
Provided primary customer support to internal and external customers.
Provided information regarding charge accounts and loyalty programs.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Regularly exceeded daily sales and product add-on quotas.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Access Representative, 04/2015 to 06/2019 Hahnemann Hospital – City, STATE,
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Explained plans for treatment and payment options.
Reviewed daily care slips for doctors.
Used Software to schedule appointments.
Generated monthly statements to check outstanding balances.
Compiled and reviewed medical charts.
Educated patients on medicine and at-home healthcare tools.
Took copayments and compiled daily financial records.
Assisted patients in filling out check-in and payment paperwork.
Balanced deposits and credit card payments each day.
Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
Education
IT Certification: , Expected in 2011 Temple University - Philadelphia, PA GPA:
High School Diploma: , Expected in 2007 South Philadelphia High School - Philadelphia, PA GPA:
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