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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Skills
  • Excellent verbal and written
  • Mobility assistance
  • Documentation
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Report preparation
  • Creative problem solving
  • Good listening skills
  • Medical terminology knowledge
  • Retail store support
  • Multi-line phone talent
  • POS systems expert
  • Professional telephone demeanor
  • Administrative support
  • Technical Support
  • Money handling abilities
  • Receiving support
  • Insurance Billing
  • Appointment Scheduling
  • Insurance Knowledge
  • Scheduling
  • Patient Care
  • CPT Coding
  • HIPAA Compliance
  • Case Management
  • HIPAA Regulations
  • Medical Records Management
  • Managed Care
  • Patient Information Collection
  • Patient Information Verification
  • Medical Records Review
  • Payment Collection
Work History
Special Education Teacher Assistant, 11/2016 to 06/2021
Madison County SchoolsFlora, MS,
  • Responsible for the well being of children's ages 5-14, Planning and conducting activities for students.
  • Teaching students the alphabet, numbers, colors, and assisting teachers when needed.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Assessed and managed student behavior to maintain climate of intensive instruction.
  • Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Offered complete instructional support for students unable to attend regular classes.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
  • Provided mobility and personal care support to students with physical limitations.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
Life Skills Associate, Customer Service Associate, 08/2014 to 11/2016
Wegmans Food Markets, Inc.Pottsville, PA,
  • Supervise, assist, and train consumers in self-care and independent living skills, including bathing and all areas of personal hygiene.
  • Assist consumers in food shopping, preparation, serving, cleaning and care of home, laundry, personal hygiene, menu planning and implementation, housekeeping , etc.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
Customer Service Associate, 08/2013 to 07/2014
Partners Healthcare SystemWatertown, MA,
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Access Representative, 04/2015 to 06/2019
Hahnemann HospitalCity, STATE,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained plans for treatment and payment options.
  • Reviewed daily care slips for doctors.
  • Used Software to schedule appointments.
  • Generated monthly statements to check outstanding balances.
  • Compiled and reviewed medical charts.
  • Educated patients on medicine and at-home healthcare tools.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
Education
IT Certification: , Expected in 2011
Temple University - Philadelphia, PA
GPA:
High School Diploma: , Expected in 2007
South Philadelphia High School - Philadelphia, PA
GPA:

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Resume Overview

School Attended

  • Temple University
  • South Philadelphia High School

Job Titles Held:

  • Special Education Teacher Assistant
  • Life Skills Associate, Customer Service Associate
  • Customer Service Associate
  • Patient Access Representative

Degrees

  • IT Certification
  • High School Diploma

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