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Special Accounts Manager Resume Example

Resume Score: 80%

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AC
SPECIAL ACCOUNTS MANAGER
Summary
Skills
  • Account type familiarity
  • Account verification and reconciliation
  • Recordkeeping
  • Customer care experience
  • Relationship development
  • Problem resolution
  • Business operations
  • Organization
  • Communications
  • Administrative support
  • Customer service
  • Team building
Experience
Purcell Marian High School | Cincinnati, OHSpecial Accounts Manager12/2017 - Current
  • Developed and strengthened customer relationships to drive continued revenue growth.
  • Answered customers questions and explained accounts.
  • Responded efficiently and timely to customer queries and complaints to find solutions and diffuse tension.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Dealt with daily operations such as deposits, state scholarships and billing, Qucikbooks, some finance reports, payable and receivables.
  • Can use Microsoft products.
Union Savings Bank | Cincinnati, OHTeller10/2015 - 12/2017
  • Managed opening and closing times for main branch.
  • Consistently met goals.
  • Supplied tellers with coin and currency as needed.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Reported daily averages and shortages to operations department.
  • Processed sales referrals and promoted bank services and products.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Adhered to financial services security and audit procedures.
  • Delivered prompt, accurate and excellent customer service.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assembled in-store marketing displays.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Processed cash withdrawals.
  • Processed treasury, tax and loan payments.
  • Recommended additional products, services and benefits for customers.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
PNC Bank | CIncinnati, OHPNC09/2013 - 08/2015
  • Managed opening and closing times for main branch.
  • Consistently met goals.
  • Supplied tellers with coin and currency as needed.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Reported daily averages and shortages to operations department.
  • Processed sales referrals and promoted bank services and products.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Adhered to financial services security and audit procedures.
  • Delivered prompt, accurate and excellent customer service.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assembled in-store marketing displays.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Processed cash withdrawals.
  • Processed treasury, tax and loan payments.
  • Recommended additional products, services and benefits for customers.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
Education and Training
Mount Saint Joseph University | Cincinnati, OHBachelor of Arts in Liberal Arts And General Studies12/2012
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Resume Overview

Companies Worked For:

  • Purcell Marian High School
  • Union Savings Bank
  • PNC Bank

School Attended

  • Mount Saint Joseph University

Job Titles Held:

  • Special Accounts Manager
  • Teller
  • PNC

Degrees

  • Bachelor of Arts in Liberal Arts And General Studies

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