LiveCareer-Resume

Special Accounts Manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Account type familiarity
  • Account verification and reconciliation
  • Recordkeeping
  • Customer care experience
  • Relationship development
  • Problem resolution
  • Business operations
  • Organization
  • Communications
  • Administrative support
  • Customer service
  • Team building
Education and Training
Mount Saint Joseph University Cincinnati, OH, Expected in 12/2012 Bachelor of Arts : Liberal Arts And General Studies - GPA :
Experience
Bbcn Bank - Special Accounts Manager
Buena Park, CA, 12/2017 - Current
  • Developed and strengthened customer relationships to drive continued revenue growth.
  • Answered customers questions and explained accounts.
  • Responded efficiently and timely to customer queries and complaints to find solutions and diffuse tension.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with others to discuss new opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Dealt with daily operations such as deposits, state scholarships and billing, Qucikbooks, some finance reports, payable and receivables.
  • Can use Microsoft products.
Union Savings Bank - Teller
City, STATE, 10/2015 - 12/2017
  • Managed opening and closing times for main branch.
  • Consistently met goals.
  • Supplied tellers with coin and currency as needed.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Reported daily averages and shortages to operations department.
  • Processed sales referrals and promoted bank services and products.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Adhered to financial services security and audit procedures.
  • Delivered prompt, accurate and excellent customer service.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assembled in-store marketing displays.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Processed cash withdrawals.
  • Processed treasury, tax and loan payments.
  • Recommended additional products, services and benefits for customers.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
PNC Bank - PNC
City, STATE, 09/2013 - 08/2015
  • Managed opening and closing times for main branch.
  • Consistently met goals.
  • Supplied tellers with coin and currency as needed.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Reported daily averages and shortages to operations department.
  • Processed sales referrals and promoted bank services and products.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Adhered to financial services security and audit procedures.
  • Delivered prompt, accurate and excellent customer service.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assembled in-store marketing displays.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Processed cash withdrawals.
  • Processed treasury, tax and loan payments.
  • Recommended additional products, services and benefits for customers.
  • Managed customer referrals to help financial services team members capitalize on sales changes.

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Resume Overview

School Attended

  • Mount Saint Joseph University

Job Titles Held:

  • Special Accounts Manager
  • Teller
  • PNC

Degrees

  • Bachelor of Arts

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