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spanish language support specialist resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over three years of experience. Experienced in translating documents for personal, business and government use. Dedicated to maintaining original voice and intent with optimal word choice. Attentive to details in original documents and thorough in proofreading finished work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Oral and Written Communications
  • Assigning Articles
  • Translation Accuracy
  • Confidential Information Protection
  • Interpersonal Communications
  • Translating Documents
  • Customer Satisfaction
  • Administrative Support
  • Service-Orientation
  • Microsoft Office
  • Cultural Understanding
  • Client Service
Work History
03/2022 to 07/2022
Spanish Language Support Specialist Ashley Furniture Oxnard, CA,
  • Designed proposed output formats and monitors output for information accuracy.
  • Translated spoken and/or written materials from one language to another.
  • Wrote or drafted correspondence, documents and/or other written materials.
  • Transcribed minutes of meetings, hearings, dictation, dialogue, etc and produced document in draft or final format.
  • Reviewed and/or inspected work for quality, accuracy and completeness.
  • Entered data into a computer system and retrieved, corrected or deleted previously entered data.
10/2021 to 02/2022
Bilingual Customer Service Representative Farmers Insurance Agency City, STATE,
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English Spanish speaking customers.
  • Answered up to 12 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
02/2021 to 08/2021
FEMA Covid-19 Funeral Assistance Bilingual Agent ROI Solutions Inc. City, STATE,
  • Inbound calls providing to applicants with appropriate referrals and funeral assistance information.
  • Interviewed, registered individuals-applicants for Covid 19 funeral assistance and added their applications in FEMA system.
  • Informed to the applicants about the time frame to be qualify their applications.
  • Provided professional and compassionate customer service.
  • Located key resources used for the document validation process.
  • Navigated within a registration to review data and correspondence.
  • Determined if documentation on file is complete and meets eligibility criteria.
  • Recorded substantiation information of funeral documents.
  • Made outbound calls to applicants to explain documents requirements, and/or called other third parties to verify and clarify documents submissions.
  • Contacted applicant to respond to inquiries or to notify them of application investigation results or any planned adjustments.
  • Recorded contacts and comments on applicants' files.
07/2019 to 03/2020
Claim Clerical Department Sutter Insurance Company City, STATE,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Answered multi-line phone system, routing calls, delivering messages to adjusters.
  • Executed record filing system to improve document organization and management.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Followed up with customers on unresolved issues.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Processed and recorded new policies and claims.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Expected in to to
Bachelor of Arts: Spanish Teacher Education
Columbus State University - Columbus, GA
GPA:
Expected in to to
Associate of Science: Business Administration
Southern Union State Community College - Opelika, AL,
GPA:
Certifications
  • Unauthorized Disclosure (UD) of Classified Information and CUI.
  • OPSEC Awareness for Military Members, DoD Employees and Contractors.
  • Insider Threat Awareness.
  • Privacy at DHS.
  • Cyber Awareness Challenge 2021.
  • Computer Security.
  • Building Partnership with Tribal Governments.
  • Diversity Awareness Course 2021.
  • Introduction to Individual Assistance (IA)(DF-103).
  • Emergency Preparedness for Federal Employees.

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Resume Overview

School Attended

  • Columbus State University
  • Southern Union State Community College

Job Titles Held:

  • Spanish Language Support Specialist
  • Bilingual Customer Service Representative
  • FEMA Covid-19 Funeral Assistance Bilingual Agent
  • Claim Clerical Department

Degrees

  • Bachelor of Arts
  • Associate of Science

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