Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Military Veteran, HR Department Startup, HR Policies & Procedures, HR Program/Project Management Employee Orientation & On-Boarding Employment Compensation, Employee Relations, Federal & State Employment Law FMLA/ADA/EEO/WC, Full Cycle Recruiting & Retention, Training & Development, Organizational Development, Payroll, Benefits Administration & HRIS Technologies
  • Professionals in Human Resources Association
  • Excellent interpersonal and coaching skills
  • Recruiting and selection techniques
  • Proficient communicator
  • Practiced in HRIS technologies
  • Hiring recommendations
  • Background checks
  • Interviewing
  • Talent assessments

Devised a successful recruiting plan for new call centers, which resulted in 1000 new employees in 5-months.

07/2014 to 04/2016 Sourcing Specialist Robert Half International | , ,
  • Sourced more than 1000+ qualified candidates for Technical and non-Technical Roles to accommodate start classes of 125 every 3 weeks.
  • Experience in placing candidates in contract to hire, permanent placement and direct hire positions.
  • Ranked in the top 50 among recruiter's and sourcing specialist nationally within the company for gross margin (GM) dollars.
  • Work directly with the candidates to determine availability, technical aptitude, personality fit, skill assessment, and desired pay scale.
  • Partnered with college recruiting groups to fill entry-level roles.
  • Worked closely with hiring managers to create and refine hiring goals and objectives.
  • Created job descriptions and job ads that were placed on all Social Media and Employment sites.
  • I.e.
  • Facebook, Twitter, Craigslist, Texas Workforce, Monster, Indeed, Dice, LinkedIn, etc.
  • Continuously source candidates within a broad range of industries i.e., Accounting, Banking, Business, IT, Oil & Gas, Insurance, Manufacturing and Retail.
  • Interview, test and submit qualified candidates to the client.
  • Work closely with the BDM to develop, maintain, expand and grow the client base.
  • Establish, maintain and enhance communication between the client and our recruiting team.
  • Send out direct marketing to candidates about the positions available and job fairs.
  • Visit the call centers to run on-site job fairs.
  • Attended job fairs to recruit potential candidates.
  • Actively participating in networking events, mixers, luncheons, conferences and military hiring and workshops events to recruit candidates.
  • Actively search job boards, postings and referral networks for new candidates and leads.
  • Use Google X-Ray search tools, Boolean searches, VLOOKUP and other recruiting techniques to find qualified candidates.
  • Managed external agency relationships to maintain candidate flow and control cost.
  • Actively participates in all team meetings; actively shares ideas and concepts.
  • Ability to data mine relevant job boards, databases, and search engines.

Conducted reference and background checks on all job applicants.

07/2011 to 07/2014 Service Desk Lead/Recruiter Accenture | City, STATE,
  • Part of recruitment team performing full cycle recruiting activities sourcing, identifying, developing candidate pools, screening, coordinating/leading interviews, and recommending candidates.
  • Recruited for multi-level technical positions, i.e., candidates with C++, .NET, Java, Web, Database, Project Management and/or Network experience.
  • Experience in placing candidates in contract to hire, permanent placement and direct hire positions.
  • Responsible for conducting employee orientation, forecasting staffing and scheduling needs, time and attendance administration, mentoring, counseling and coaching of agents.
  • Part of training and development team responsible for designing, developing and delivering training materials.
  • Responsible for scheduling and conducting training via classroom, on-line and/or web-based training.
  • Shift Lead for the America Service Desk.
  • The Service Desk is responsible for providing service to over 20 different global accounts 24 hours a day, 365 days a year.
  • Supervise a team of 30 service desk agents, who are located in San Antonio and in Dallas.
06/2007 to 08/2008 Service Management Team Lead Accenture | City, STATE,
  • Managed and supervised an 8 member team of service management representatives located in Texas, Pennsylvania and Virginia with global contracts ensuring they delivered service management services.
  • Part of the recruitment team responsible for full cycle of recruiting activities sourcing, screening, interviewing, evaluating candidates, hiring and on boarding.
  • Responsible for new hire employee orientation process for the corporate center delivering roles and responsibilities of service management within the organizations contracts Career counselor for each representative, providing guidance in goal setting and career development as well as approval of promotions and preventive and corrective actions Responsible for guidance to each representative in reference to ratings, promotions, bonuses, compensation and future career paths in addition to providing a biannual and annual performance review for each representative.
  • Responsible for designing, developing and delivering of training materials, course curriculums, job aides and templates to support service management training.
  • Responsible for conducting and scheduling training via classroom, on-line and/or web-based training.
10/2016 to 02/2010 Accenture | , ,
  • Responsible for maintaining and reporting on client contract service level agreements within the following human resources services delivery lines; HRIS benefits and payroll, staffing, recruiting ATS, training and employee relations for three HR global contracts.
  • Analyzed and created statistical project status reports daily, weekly and monthly on service level agreements.
  • Utilizing PeopleSoft, SAP, Taleo VLOOKUP and Remedy ITSM.
  • Reports used to streamline staffing strategy and process in order to consistently meet service delivery requirements.
  • Conduct monthly management meeting with client and Accenture executives to review service level agreements.
  • Provided recommendations to leadership on workforce analysis and human resource processes.
  • Analyzed requests and assignments related to organizational structure, salary levels, classification, examining procedures and other human resources functions; developed and evaluated alternative methods for solving human resources issues, and prepared reports of findings and recommendation.
  • Responsible for creating training materials on new and current processes to the various teams on the contracts.
  • Responsible for conducted and scheduling training via classroom, one on one at the workstation and/or remotely utilizing computer based software.
  • Part of recruitment team responsible for screening, interviewing, assessing candidates providing recommendations to the hiring managers and employee orientation.
  • Served as an escalation point for personnel and employee relations issues for employees staffed on contracts and provided guidance and intervention to resolve employee issues.
  • Point of contact for handling and tracking any contract operational complaints, escalations, issues and risks given by the clients and or Accenture project teams.
  • Creating all Root Cause Analysis making sure proper resolution is accomplished by providing action plans to address the issues.
  • Submitting and reviewing those RCAs within biweekly management meetings with the project/contract leads for the clients and Accenture.
Expected in MA | Counseling Webster University, San Antonio, Texas GPA:
Expected in MA | Human Resources Management Webster University, San Antonio, Texas GPA:
Human Resources Management
Expected in BS | Healthcare Administration Southwest Texas State University, San Marcos, Texas GPA:
Healthcare Administration
.NET, Accounting, streamline, ads, agency, Banking, benefits, C++, coaching, conferences, contracts, counselor, counseling, client, clients, databases, Database, delivery, designing, direct marketing, employee relations, forecasting, goal setting, hiring, HRIS, human resource, human resources, HR, Insurance, Java, leadership, management training, meetings, mentoring, Network, networking, networks, Oil, search engines, organizational, payroll, PeopleSoft, personnel, processes, Project Management, recruiting, recruitment, recruiter, reporting, Retail, San, SAP, scheduling, service level agreements, staffing, strategy, training materials, workshops, X-Ray

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Resume Overview

School Attended

  • Webster University
  • Webster University
  • Southwest Texas State University

Job Titles Held:

  • Sourcing Specialist
  • Service Desk Lead/Recruiter
  • Service Management Team Lead
  • Accenture


  • MA
  • MA
  • BS

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