Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Sourcing Specialist highly effective at managing demanding objectives under tight deadlines. Familiar with diverse vendors and specialty items. Ready to take on new professional challenges by applying extensive expertise with 12 years of experience in the Supply Chain field.

  • Supply chain distribution
  • Effective communication
  • Problem resolution
  • Process improvement
  • Schedule Management
  • Independent worker
  • Administrative support
  • Inventory restocking
  • Updating logs
  • Bilingual (Spanish)
  • Logistics
  • Procurement
  • Purchase order creation
  • Vendor relationship management
  • Project organization
  • Team management
  • Maintains confidentiality
  • Overseeing deliveries
  • MS Office (Word, Excel, Outlook, etc.)
  • Customer Service
  • Documentation skills
  • Shipping Documentation
Work History
Sourcing Specialist, 01/2014 to 06/2020
ChubbPhiladelphia, PA,
  • Ensure compliance with all Export Control Regulations Qualifications/Requirements for steel pipe.
  • Worked with departments to find new and better items to fulfill diverse needs.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
  • Utilized root cause analysis to address internal and external non-conformance issues and apply corrective action or intervention to prevent reoccurrence.
  • Developed long-term partnerships with key suppliers to improve performance across supply chain, generate greater cost efficiency, and enable business to grow and develop.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Communicated with commercial team members to keep project on schedule.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Order Management Specialist/Sales Associate, 02/2008 to 01/2014
Edgen GroupCity, STATE,
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Navigated through Oracle systems to build, track and monitor orders.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Handled customer credit applications and partnered with credit team for approval and account setup.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Processed and submitted orders daily and expedited delivery to maintain customer satisfaction.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Reviewed order terms and conditions with customers to comply with company policy.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Handled high-volume paperwork and collaborated with sales and billing department to resolve invoicing and shipping problems.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Generated all documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Billing Clerk- Customer Service Supervisor, 08/2002 to 03/2007
Association Healthcare ManagementCity, STATE,
  • Managed distribution reports for upper management on daily activities.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Codified office structures and processes to promote teamwork and performance.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.
  • Managed invoicing and payment processing operations.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Answered constant flow of customer calls with up to 50 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Associates Degree: Business, Expected in 2002
Houston Community College - Houston, TX
High School Diploma: , Expected in 2000
Hastings High School - Houston, TX
  • Texas Public Notary Expire 04/08/2025

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School Attended

  • Houston Community College
  • Hastings High School

Job Titles Held:

  • Sourcing Specialist
  • Order Management Specialist/Sales Associate
  • Billing Clerk- Customer Service Supervisor


  • Associates Degree
  • High School Diploma

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