Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Result-oriented and dedicated to increasing profits, reducing costs, inventory management and transforming customer service standards. Areas of expertise include sales, production values, customer relations and inventory management.
POS System Operation - Cashiering
Personable, Motivated Team Player
Retail merchandising expertise
Loss prevention comprehension
Customer and service oriented
Written and oral communication skills
Reliable and punctual
Ability to mediate disputes
Excellent communication skills
Inventory control procedures
02/2016 to Current
Sorter/HangerGOODWILL INDUSTRIES OF CENTRAL NC － High Point, NC
Sort through apparel
Check for the quality of apparel such as: holes, stains, zipper malfunctions, missing buttons or anything else that might affect the customer satisfaction
Tag the clothing items with a specific color which changes each week.
Hang clothing on a rack in a specific order from infant to boys, girls, ladies, men's and so on
On special occasions I will take donations, hang clothes on the show room floor, clean restrooms, take questions from customers, and help them with their individual needs
Always willing to learn other positions to assist the store in operations
I am also the safety ambassador for our store
07/2013 to 02/2014
Cashier - Sandwich ArtistSubway － Wilmington, NC
Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
Diligently restocked workstations and display cases.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Handled currency and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health/sanitation regulations.
06/2012 to 02/2013
Cashier - Assistant ManagerFamily Dollar － Wilmington, NC
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves, and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Worked with the management team to implement the proper division of responsibilities.
Maintained established merchandising standards, including window, sales floor and promotional displays.
General Education Development CertificateCape Fear Community College
The following key attributes are what make me an essential part of any team:
Great personality with team members and client base population
Positive and ready to go attitude
Handling of money in an accurate manner
Opening/closing tasks to company standards
Handling of credit cards, debit cards, checks, and etc.
Customer relations providing great customer satisfaction
Fast and friendly food safety
Inventory management and accuracy
Merchandise organization and handling
POS system Knowledge
Apparel sorting, organization, tagging, and etc.
Team Player while having motivated personal goals along with team/company goals.