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Sortation Associate Resume Example

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SORTATION ASSOCIATE
Summary

Reliable with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step in customer service.

Hardworking person with several years in background in customer-facing roles. Highly organized and proficient in quickly solving customer issues.

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about different processes and main carrying restrictions.

Hardworking and reliable with strong ability in different tasks. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Distribution services
  • Service-oriented
  • Postal form proficiency
  • Retail sales
  • Automated mail processing proficiency
  • Strong organization skills
  • Team collaboration
  • Critical thinking
  • Decision-making
  • PPE use
  • Planning
  • Team management
  • Organization
  • Customer Service
Experience
Amazon | Chester, VASortation Associate11/2020 - Current
  • Selected, packed and shipped over several orders per hour during peak periods.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
  • Sorted packages into delivery routes by factors such as size, weight and destination.
Walmart | Powhatan, VAE-Commerce Personal Shopper02/2015 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Organized as many as 20 or more deliveries per hour by smoothly selecting and purchasing items.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Chose top-quality items to fulfill over 100 daily customer orders.
  • Listened to customer needs to identify and recommend different selections.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Completed pickup and shopping orders for customers across surrounding counties.
Ukrop's | Chesterfield , VABakery Associate04/2007 - 02/2009
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Processed bakery sales transactions for more than 30 customers per day using POS system.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
JCPenney Telemarketing | Chesterfield , VACall Center Customer Service Representative04/2003 - 03/2006
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved a certain average of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers regarding order needs, addressing different concerns.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Answered, screened and processed over 70 calls daily by using call management system and web-based communications.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education and Training
Powhatan High School | Powhatan, VAHigh School Diploma06/1997
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Resume Overview

Companies Worked For:

  • Amazon
  • Walmart
  • Ukrop's
  • JCPenney Telemarketing

School Attended

  • Powhatan High School

Job Titles Held:

  • Sortation Associate
  • E-Commerce Personal Shopper
  • Bakery Associate
  • Call Center Customer Service Representative

Degrees

  • High School Diploma

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