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Solutions Support Manager resume example with 17+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-oriented Support Manager offering [Number] years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
Skills
  • Training and mentoring
  • Team Building
  • Technical support expertise
  • Quality assurance
  • Strategic Planning
  • Sales and marketing
Work History
07/2017 to Current Solutions Support Manager International Paper Company | Statesville, NC,
  • Currently supporting the Go To Market effort for Anthem’s total population digital solution, Sydney Preferred at the enterprise level for both Large Local and Anthem National Accounts.
  • Assisted with a large system migration effort supporting 2 markets within the Anthem enterprise.
  • Successfully implemented CDHP products for over 200+ Anthem clients Responsibilities:.
  • Serves as Product Subject Matter Expert for Anthem Go To Market Products.
  • Responsible for delivering sales training for markets.
  • Analyzes client needs to develop, design, recommend and implement product improvements or additions to satisfy customer desires.
  • Leads transition from pre-sale to post-sale and implementation with both internal sales/account management teams and external vendors.
10/2012 to 07/2017 Sales Account Representative Motorola Solutions | Richardson, TX,
  • Exceeded medical persistency goal by at least 2% each year since 2013.
  • Specialty Region of the Year since 2013.
  • 2014 overall Region of the Year for the State of Virginia.
  • 2014 Life Sales/Account Management Team of the Year.
  • Created and implemented a survey for executives and account management teams to improve the client implementation process.
  • Improved the quality and accuracy of Salesforce.com for Virginia.
  • Working with enterprise analysts to streamline the Cost Share Credit process for clients Responsibilities:.
  • Research and problem solves daily inquiries for clients including: tracking enrollments, disputing claims issues, and analyzing billing invoices.
  • Conducts meetings with members to educate, promote, and influence associates to enroll in Anthem products.
  • Analyzes client needs to develop, design, recommend and implement product improvements or additions to satisfy customer desires.
  • Develops relationships with existing accounts and brokers to effectively recruit and retain talent.
01/2009 to 10/2012 Strategic Account Executive Analyst UnitedHealthCare/Mamsi Health Plans | City, STATE,
  • Successfully supported a team of four Account Executives who managed over 100 large group employer accounts.
  • Prepared and coordinated renewal activities and a book of analysis for the account management team.
  • Piloted Salesforce.com by creating ad hoc reports, entering new and existing clients, and tracking persistency throughout the year for a book of business Responsibilities:.
  • Owned the client Request for Proposal process while effectively delivering and explaining client renewals at benefit meetings.
  • Planned and conducted training sessions for employers, employees, and brokers.
  • Proactively collaborated with Underwriting, Account Managers, and Account Executives to analyze client renewals.
  • Partnered with client HR and Benefit Managers to ensure policies are running correctly and to their satisfaction.
01/2004 to 01/2009 Administrative Assistant UnitedHealthCare/Mamsi Health Plans | City, STATE,
  • Annually organized and staffed over 30 meetings during the Federal Employee Open Enrollment season.
  • Directed a large migration project involving the transfer of more than 250 clients to new database.
  • Planned and managed a printing project initiative that generated thousands of dollars each month in company savings.
  • Assisted Account Managers in preparing renewals by auditing insurance contracts and letters in preparation for delivery to clients and brokers.
  • Created and maintained an organized filing system that helped keep UHC in compliance with insurance laws and regulations.
Education
Expected in | National, , GPA:
Honor Society Urban League Golden ANKH Award Recipient
Expected in 2011 Bachelor of Science | Business Administration Regent University, Virginia Beach, Virginia GPA:
Affiliations
Extremely dedicated and focused team player with the proven ability to successfully develop and manage strategic, tactical, and administrative projects. With over 16 years of experience in creating results and improving processes in the health insurance industry, I am goal-oriented with a strong focus on completing tasks with hard work and accuracy to help increase the company’s value and create a productive work environment. Well organized Very Flexible Strong attention to detail Reliable and Resourceful Hard and team worker Goal Oriented Critical and creative problem solver Excellent communicator Strong desire to learn Self-motivated

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Resume Overview

School Attended

  • National
  • Regent University

Job Titles Held:

  • Solutions Support Manager
  • Sales Account Representative
  • Strategic Account Executive Analyst
  • Administrative Assistant

Degrees

  • Bachelor of Science

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