Solutions Provider resume example

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained clean reception area to promote positive, professional environment for all stakeholders and clients.
• Managed smooth processing of paperwork to support office productivity.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

With the skills listed above I was promoted to Office Manager within 1 year at Harmony.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Created and finalized contracts for deals with customers.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Completed bi-weekly payroll for over 10 employees.
• Performed billing, collection and reporting functions for office generating over $500,000 annually.
• Handled all incoming business and client requests for information.
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
• Managed Office-employees, supervising workers and enhancing productivity and efficiency.
• Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.