Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Excellent customer service skills
Staff training and development
Army ROTC program, 2006
Intramural Baseball, Football and Basketball, 2004-2007
01/2014 to Current
Solutions ManagerVerizon Wireless – Meadville, PA
Drive positive month over month and year over year sales results.
Ensure that exceptional customer service is being delivered to each guest.
Interview job canidates and make staffing decisions.
Train, develop and coach new employees on: Point of Sales system, ethical sales skills and customer service.
Ensure store is compliant with company initiatives and company guidelines
Examine merchandise to verify that it is correctly priced and displayed.
Conduct store inventory counts twice per week.
01/2012 to 01/2014
Seniors Sales RepresentativeVERIZON WIRELESS – Hermitage, PA
Drive both individual and team sales performance in a positive manner.
Implement and teach sales success skills with sales representatives.
Maintain and grow existing customer base, while managing/reducing churn.
First point of contact on behalf of management for customer issues/escalations.
Instructed sales representatives on appropriately handling difficult and complicated customer transactions.
Managed Small Business team within store location.
Assigned employees to specific duties to best meet the needs of the store.
Conducted store inventory counts once per month.
10/2010 to 01/2012
Retail Sales RepresentativeVERIZON WIRELESS – Hermitage, PA
Meet and exceed individual sales goals based on monthly commission targets.
Actively engage customers, demonstrate products and execute all sales functions.
Call current customers from campaigns to drive business retention/new revenue.
Deliver excellent customer service to each guest to build repeat and referral business.
Bachelor of Science
: Business Administration: Marketing Robert Morris University - Moon Township, PA Business Administration Marketing 3.00