LiveCareer-Resume

solutions advisor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Customer-oriented sales professional with 7 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking representative with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Skills
  • Verbal and Written Communication
  • Analytical Thinking
  • Influential and Persuasive
  • Customer Referrals
  • Relationship Selling
  • Sales Closing
  • On-Site Product Demonstrations
  • Customer Communication
  • Customer Service
  • Product and Service Promotion
  • Customer Technical Support
  • Installation and Production Estimation
  • Security systems Knowledge
  • Prospecting Skills
  • Personnel Training
  • Lead Generation
  • Customer Retention Abilities
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Transaction Processing
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Understanding Customer Needs
  • Sales Expertise
  • High-Energy Attitude
  • Problem-Solving Abilities
  • Technologically Savvy
  • Upselling Techniques
  • Flexible Schedule
  • Problem-Solving
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Product Recommendations
  • Sales Goals Attainment
  • Time Management
  • Product Sales
  • Reliable and Punctual
  • Friendly and Outgoing
  • Comfortable in the customer's home
  • Able to properly handle hostile customers and situations
Experience
Solutions Advisor, 04/2020 to Current
Office DepotMonroe, LA,
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Contacted new and existing customers to outline benefits of products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Adhered to company initiatives and achieved established goals.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Recognized security risks to properly handle situations.
  • Reduced process lags by training employees on best practices and protocols.
Sales Representative/Installer, 12/2018 to 04/2020
Auto Plus Pep BoysForest City, FL,
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell products to new clients.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Adhered to company initiatives and achieved established goals.
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Installed complete systems at new and existing residential homes.
  • Removed systems and fixtures to prepare for replacements.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Provided exceptional customer experiences to service recipients.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Tested and troubleshot systems to alleviate potential issues.
  • Conducted routine maintenance on complex systems requiring specific knowledge and expertise.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • serviced existing systems when they were malfunctioning or needed to be replaced
Service Advisor, 05/2016 to 11/2018
Mclarty ToyotaCity, STATE,
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Recommended additional, useful services to customers to increase overall sales.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Answered phone calls and responded to questions and concerns.
  • Handled telephone inquiries regarding appointments and work in process.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Examined records and papers to verify warranty and service contract coverage.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Estimated costs of vehicle repair.
  • Upsold additional services
  • Upheld client relations to ensure a good experience and return clientale
Education and Training
: Engineering Physics, Expected in to University of Central Arkansas - Conway, AR
GPA:

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Resume Overview

School Attended

  • University of Central Arkansas

Job Titles Held:

  • Solutions Advisor
  • Sales Representative/Installer
  • Service Advisor

Degrees

  • Some College (No Degree)

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