sole proprietor resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Dynamic and driven Business and Management Professional with 20+ years of experience in office management, supervision, training, and administration. Proven expertise in refining processes that result in reduced costs, higher quality and greater yield. Exemplify leadership qualities and professionalism backed by a consistent, verifiable record of achievement.
Skills
Empowering Leader
Project Management
Proficient in Microsoft Office Suites
Excellent written & verbal communication skills
Detail oriented and deadline driven
Business Strategy
Problem Solving
Excellent organizational skills
Team Leadership and Support
Strong Interpersonal Skills
Team Building and motivation
License Management
Excess and Surplus Lines Tax Filings
Ability to multitask and work under pressure
Building customer loyalty
Strong Problem Solving Aptitude
Experience
Sole Proprietor , 01/2018 - 04/2023 Arthur J Gallagher & Co. – Rolling Meadows, IL,
Provided multifaceted services to career professionals by completing various tasks as requested; managed mail and invoices, scheduled appointments, and coordinated travel arrangements.
Hired and trained staff of 200+ talented employees.
Developed new filing and organizational practices.
Managed digital feedback surveys, worked with management and staff to seek out opportunities for improvement.
Approved and processed payroll and required documentation to deliver employee pay on time.
Developed business objectives and strategies to define goals and methods for achievement.
Delivered presentations on Arizona liquor laws and safety training.
Total Loss Claims Insurance Professional , 11/2019 - 01/2023 State Farm – City, STATE,
Provided claim support for the largest property, casualty, and insurance provider in the U.S.
Handled total loss claims to fruition ensuring compliance within state laws and company guidelines.
Licensed Property and Casualty Insurance Agent
Coordinated with clients, claimants, external partners, agents, and legal counsel to finalize total loss claims.
Assisted with high volume catastrophic claims.
Supported the total loss department on projects to combat vehicle release issues between clients and third-party vendors to mitigate business expenses.
Handled customer inquires and complaints to foster client satisfaction and loyalty.
Homeowner Support Specialist, 10/2014 - 01/2018 Citibank – City, STATE,
Managed mortgage and branded card accounts for the leading global bank, serving more than 200 million customer accounts in more than 160 countries and jurisdictions.
Facilitated projects to develop and improve customer experience including all impacted policies and procedures, training platform, job aids, and communication plans.
Nurtured customer relationships within the Citibank portfolio for 2+ years, including COSTCO, the fifth largest retailer in the nation.
Preformed collections efforts on pre-foreclosure accounts and set up repayment plans per investor guidelines.
Oversight of all mortgage functions including loss mitigation, bankruptcy, foreclosure, and REO asset disposition
Demonstrated knowledge of company mission, purpose, goals, and the ability to help employees successfully achieve them.
Mentored 13+ employees ensuring all were trained in product knowledge.
Set goals for performance and deadlines in ways that comply with company's plans and vision and communicated them to subordinates.
Provided broker support for world-class business insurance, risk management and employee benefits solutions to Arizona and Western region companies.
Managed licensing department for agent and agency insurance licenses in all 50 U.S. states
Handled all licensing related functions including initial application, pre-licensure education, testing, fingerprinting, continuing education, license renewal and surrender.
Identified regulatory changes and communicated impact to business leaders.
Ensured compliance issues within organization were appropriately evaluated, investigated, and resolved.
Trained agents on state licensing procedures and requirements.
Coordinated and processed Excess and Surplus Lines tax filings.
Maintained and tracked license, appointment, and termination records for 150+ employees.
Developed strong working relationships with external partners.
Prepared and presented monthly licensing reports.
Monitored employee productivity and provided constructive feedback and coaching.
Education and Training
Bachelor of Science: Emergency Management And Homeland Security, Expected in - Arizona State University - Tempe, AZ, GPA: Status -
Minor: Political Science
2021 - Present
: Federal Emergency Management ICS100, 200, 700, 907, Expected in - U.S. Department of Homeland Security - , GPA: Status -
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