Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

  • Strategic Planning
  • Problem Anticipation and Resolution
  • Cost Control
  • Originality and Creativity
  • Business-to-Business Sales
  • Administrative Management
  • Sales Tracking
  • Focus and Follow-Through
  • Purchasing and Planning
  • Leadership and People Development
  • Integrity and Transparency
  • Employee Motivation and Performance
  • Management Training
  • Business Growth and Retention
Work History
Sole Proprietor Parker's Convenience Stores Midway, GA,
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Studied the goal-settinga market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Used business software packages to maintain files and administrative records.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Frequently studied market to keep abreast of new industry trends.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Determined best courses of action for company based on regional market trends and demands.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Store Manager The Millennium Group Tampa, FL,
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point-of-sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Prepared annual budgets with controls to prevent overages.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shipping and Receiving Manager ZEESHAN ELECTRIC STORE City, STATE,
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Conducted training programs with employees to promote familiarity with company products and applications.
  • Determined most cost-effective procedures and routes for shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Pulled, verified and packaged items for shipment.
  • Oversaw evaluation and onboarding of new suppliers as appropriate to broaden client portfolio and mitigate risk.
  • Built commercial strategies with management to grow existing accounts, penetrate new customers and markets and launch new products.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Oversaw marketing communications, advertising and events.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with sales managers to drive and monitor sales prospecting.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Held responsibility for both profits and losses of business.
  • Managed product pricing and program costs with key executives.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Supported outside sales personnel on customer-related efforts and visits to grow sales.
  • Developed and refined compelling, differentiated value proposition, as well as positioning and messaging for company's offerings.
  • Stacked and stored pallets at end of the shift to keep warehouse clean and organized.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Developed technical case studies, customer success stories and product data resources.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Expected in to to
Native or Bilingual
Native or Bilingual

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Job Titles Held:

  • Sole Proprietor
  • Store Manager
  • Shipping and Receiving Manager


  • Master of Arts

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