University of PhoenixTacoma, WAExpected in 2007 – –Master of Arts:Education - GPA:
University of WashigtoneTacoma, WAExpected in 2003 – –Bachelor of Arts:Interdisciplinary Arts and Sciences - GPA:
Achievements
Improve SFL-TAP students and job seekers completion success rate from 50% to 100% within a year.
Hand-picked to train six Admission Counselor on streamlining admission process and the enrollment of qualified students into the Bachelor and Master's degree programs.
Manage and update the SFL-TAP LinkedIn account and engage visitors to
“share” and “like” job postings and employment related articles. Increased the
LinkedIn ranking profile views to top 1%.
Recognize as number one SFL-TAP Career Counselor with the highest productivity by providing initial counseling and follow-up counseling to help transitioning adults meet career readiness standards.
Professional Experience
Kaiser Permanente - Soldier for Life Transition Assistance Program (SFL-TAP) Career Counselor Tacoma, WA, 09/2015 -
Provide individual counseling and group orientation and coaching with unemployed, disadvantaged, dislocated individuals to identify employment barriers, navigate the job application process, and develop individual employment plans.
Improve the success of program participation and achievement. Ensure participants complete the program by tracking progress, perform ongoing follow-up to address participant's questions via email and telephone communications.
Conduct group and individual classroom instruction on resume writing, interview skills, job search and application process, career skills assessments, social media, and job matching activities based on adult learning model.
Collaborate with career development organizations, education departments, Department of Health and Human Service, Division of Child Supprt, and Work Source to promote the job readiness skills services and education programs.
Work in partnership with Department of Health and Human Service, Veteran Administration, Division of Child Support, and Work Source to help job seekers dealing with financial issues, homelessness, and health problems.
Research job openings, hiring events and career articles online; regularly
update job listings and career fairs on the company LinkedIn and Twitter accounts.
Establish relationships with hiring managers and recruiters to help job seekers with job leads.
Maintain secure working environment resulted in 100% security compliance.
Mcphs University - Owner/Event Coordinator/HR Manchester, NH, 08/2013 - 08/2015
Identify new target markets by cross promotion with other businesses, Chamber of Commerce, preschool and elementary schools, and parent groups.
Planned and organized diversity promotion events and activities which resulted in high sale volumes.
Addressed program and policy issues, developed best practices and improved service delivery.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Developed professional relationships with parents, teachers, directors and therapists.
Collaborated with staff members on developing new classroom projects and monthly themes.
Adtalem Global Education Inc. - Teleservice Representative Cleve, OH, 06/2008 - 06/2015
Interviewed and screened unemployed, disadvantaged, and dislocated individuals for disability
and retirement benefits.
Completed SSI abbreviated applications, made determination of ineligibility to SSI benefits when reason for denial is clear. Considered all non-medical eligibility requirements including all possible exclusions to income and resources before denying claims. Documented reason for denials and inputs systems records creating denial notices and protecting claimants' appeal rights. .
Conducted needs’ assessments and referred clients to financial, medical, social and community assistance and services.
Investigated missing benefit payments and discrepancies causing interruption in the receipt of monthly benefits. Approved and denied immediate payment. Completed documentation and made payment authorization.
Checked for outstanding overpayment, withholding, computed any underpayment due, determined payment amount, and posted the system.
The Art Institute - Assistant Director of Admission City, STATE, 09/2007 - 05/2008
Recruited and interviewed first-generation and low-income students through telephone contact, face-to-face meetings and Instant Messenger on the admissions process and requirement.
Counseled new students on the admission application and matriculation process.
Screened prospective students for admission’s eligibility and answered
questions about degree programs.
Counseled undergraduates about career
plans and matched career goals with the degree program.
Reviewed admission application packets, evaluated high school transcripts, and made admission decisions.
Organized recruitment and admission events to market prospective students and parents.
Collaborated with other departments to finalize
students’ admission packets and resolve student issues.
Assisted low-income and first-generation students on completing
the online Free Application for Federal Student Aid (FAFSA)and applying
for scholarships.
University Of Phoenix - Admission Advisor City, STATE, 08/2005 - 09/2007
Interviewed unemployed, disadvantaged, and dislocated students through telephone contact and face-to-face meetings.
Screened new students for admission’s eligibility and answered
questions about degree programs.
Counseled undergraduate population about career
plans and matched career goals with the degree program.
Reviewed admission folders for students admitted to the Associate and Bachelor’s degree program.
Maintained thorough records of student attendance and grades to reduce the dropout rate by 100%.
Collaborated with other education departments to finalized
students’ admission packets.
Coordinated diversity recruitment and admission events to market new students.
Participated in recruiting new students by
attending education and job fairs events throughout the Puget Sound.
Established relationships with companies to promote the university.
Managed and updated student confidential records in the People Soft database by following FERPA laws.
Maintained and protected student database records and documents resulted in 100% compliance.
Assisted low-income and first-generation students on completing the online Free Application for Federal Student Aid (FAFSA)and applying for scholarships.
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School Attended
University of Phoenix
University of Washigtone
Job Titles Held:
Soldier for Life Transition Assistance Program (SFL-TAP) Career Counselor
