Expert Solar Sales Consultant with strong understanding of acceptable energy standards for lowering resource use and costs. Skilled in delivering creative and unique solutions to help companies increase efficiency while reducing energy consumption. Operates equipment and tools such as Solar Panels and Backup batteries to promote product line. Skilled at promoting Solar to home and business owners. Competent in preparing proposal and contract paperwork, managing schedules and coordinating installations and service calls to maximize customer satisfaction.
Skills
Neighborhood canvassing
Lead Development
Cold calling experience
Customer Relations
Quality control
Continuous professional improvement
Customer service
Organization
Business operations
Operational improvement
Team management
Problem resolution
Communications
Relationship development
MS Office
Process improvement
Team building
Supervision
Project organization
Regulatory Compliance
Budgets
Work History
Solar Sales Consultant, 07/2012 to Current Momentum Solar – Orange County, CA,
Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact over [Number]%.
Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over [Number]%.
Applied advanced understanding of [System] throughout promotional and sales phases, securing major corporate accounts.
Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Created sales and marketing tools, growing clientele and generating quality sales leads.
Worked out in field [Number] days per year focused on going door-to-door to meet potential customers.
Followed-up with warm prospects to deepen connections and convert leads.
Gave smooth and successful presentations at customer locations.
Scheduled and followed through with [Type] and [Type] appointments with customers.
Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved [Type] problems, improved operations and provided exceptional client support.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Monitored social media and online sources for industry trends.
Drove operational improvements which resulted in savings and improved profit margins.
Worked with [Type] customers to understand needs and provide [Type] service.
Front Desk Supervisor, 03/2012 to 02/2020 Grand Beach Hotel – Bay Harbor Islands, FL,
Planned coverage needs and organized services to support incoming special events.
Kept accounts in balance and ran daily reports to verify totals.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Performed concierge services for guests as needed.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
Conducted financial audits on scheduled basis.
Protected guest valuables with main safe or in individual boxes to maximize security.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Promoted local entertainment and sporting events and offered details to assist patrons.
Created monthly meetings for cashiers and membership desk associates.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Scheduled and assigned daily work and activities for [Job titles].
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
Balanced hotel accounts at end of day.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Built talented team through hiring and training new associates.
Maintained transaction security by verifying payment cards against identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Checked guests in out of hotel, made reservations and processed payments.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Sales Associate, 09/2019 to 01/2020 Bed Bath & Beyond – Erie, PA,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Tracked stock using company inventory management software.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
Processed product returns and assisted customers with other selections.
Boosted sales by conferring with customers to evaluate [Product or Service] requirements and recommend best-fit company offerings.
Educated customers on promotions to enhance sales.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Completed orders through [Type] system and organized product deliveries to meet customer timetables.
Acquired [Number] new customers, generating [Number]% of team revenue.
Increased sales by [Number]% over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques.
Prepared merchandise for sales floor by pricing or tagging.
Manager, 06/1980 to 10/2000 Uncle Julio's – Cinco Ranch, TX,
Trained and guided team members to maintain high productivity and performance metrics.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained current knowledge of all facets of operations.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Trained new employees in specific job requirements.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Audited team performance
Education
High School Diploma: , Expected in 06/1980 Chase High School - Forest City, NC GPA:
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