software development manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Quality driven leader knowledgeable in task prioritization, risk management, workflow optimization; responsible for timely delivery of software solutions. Committed Agile expert with many years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual with ability to remain poised in all types of situations.
  • Leadership of global teams
  • Technology planning
  • Strategic planning
  • Project management
  • Requirements/business analysis
  • Agile development frameworks - Scrum, Kanban, XP
  • Training, coaching & mentoring
  • Software process management
  • Agile, Technical support
  • Business analysis, Troubleshooting
  • Coach, User interface
  • Coaching, Valuation
  • Clients, Workflow
  • Client, Written
  • Direction, XML
  • Features
  • Filing
  • Government
  • Innovation
  • Leadership
  • Law
  • Market
  • Mentoring
  • Navigation
  • Payroll
  • Personnel
  • Processes
  • Process management
  • Project management
  • Proposals
  • Quality
  • Quick
  • Requirement
  • Research
  • Sales
  • Six Sigma
  • Software development
  • Strategy
  • Strategic planning
  • Tax
Software Development Manager, 02/2019 to Current
Interpath LaboratoryBeaverton, OR,
  • Apply thorough understanding of the Scrum framework, Scrum values, Agile mindset, principles, and values.
  • Lead development of Onvio Workpapers - a cloud-based software solution for accountants.
  • Coach and train to promote increased business agility, predictability, innovation, and quality; removing obstacles and impediments as needed.
  • Oversee team of third-party technology partners.
  • Facilitate sprint planning, reviews, retrospectives, standups for three global engineering teams.
  • Partner with Product to influence prioritization of enhancements, scope customer requested features to help determine which would provide highest return on investment.
  • Continuously introduce and implement procedural improvements to refine engineering processes to increase productivity.
  • Serve as the main point of contact to drive effective communication throughout all project phases.
  • Communicate details of software development to a variety of technical and non-technical personnel.
  • Provide guidance, training and coaching to team members for performance and career development in parallel to the day to day management of their actions and activity; including both co-located and globally located team members.
Product Specialist, 01/2017 to 02/2019
Eaton CorporationBaton Rouge, LA,
  • Prepared detailed and clearly written product requirement specifications, acceptance criteria, and activity diagrams based on market needs and coordinate review of the requirements with internal and external partners.
  • Worked onsite with the client and assisted with their EUAT and training.
  • Successfully implemented new property tax collection and valuation software solution for the 11th largest county in the United States.
  • Reviewed and extrapolated necessary information from Government legislation to provide direction for changes within the Aumentum tax product.
  • Collaborated with Agile Scrum Team to fully execute development deliverables in a predictable, high-quality manner.
  • Performed gap analysis sessions for new implementations and supported implementation teams as required.
  • Provided day-to-day support and guidance for solutions that have been launched to clients, including answering questions from technical support and sales for defect prioritization and clarification.
  • In partnership with the Scrum Team, continually improved the development process to provide quick turnarounds and high quality.
  • Built, documented, prioritized requirements for sprints by stocking and grooming product backlog and release plans in line with capacity plans.
Senior Tax Analyst, 07/2011 to 01/2017
Department Of The Treasury, ,
  • Managed workloads and set goals, deadlines, coordinated team members on various projects in the annual development and release of various UltraTax federal and state tax software products.
  • Led a global team of engineers and analysts to further professional development and training in the areas of project management, product reviews, electronic filing, and research of new technologies and new development ideas.
  • Managed and developed team standards and procedures to improve efficiency, quality, and uniformity in order to improve workflow processes during the development cycle.
  • Researched and interpreted tax laws; worked closely with federal and state government agencies to track latest proposals of upcoming tax law changes.
  • Designed input screens and user interface.
  • Communicated design and system flow changes to development team, maintained and reviewed XML schemas for modernized electronic filing program.
  • Collaborated with users in beta testing, suggestions for product enhancements to always improve the customer experience.
Senior Support Representative, 07/2007 to 07/2011
Thomson Reuters, ,
  • Successfully interacted with customers to assist with troubleshooting, diagnosed performance issues, assisted with navigation of the software toward the desired resolution for GoSystem tax and CSA payroll compliance software solutions.
  • Developed and delivered internal and external training for supported tax products.
Education and Training
Master of Organizational Leadership Bachelor of Arts: Accounting/Business Management, Expected in to Lourdes University, University of Toledo - Sylvania, Toledo, OH
Associates of Commerce: Accounting Internal, Expected in to Monroe County Community College, Revenue Service Scrum - Monroe, MI
Alliance Enrolled Agent Certified Scrum Master International Scrum Assembly Management & Strategy Institute International Scrum Master Lean Six Sigma White Belt: , Expected in to - ,

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Resume Overview

School Attended

  • Lourdes University, University of Toledo
  • Monroe County Community College, Revenue Service Scrum

Job Titles Held:

  • Software Development Manager
  • Product Specialist
  • Senior Tax Analyst
  • Senior Support Representative


  • Master of Organizational Leadership Bachelor of Arts
  • Associates of Commerce
  • Alliance Enrolled Agent Certified Scrum Master International Scrum Assembly Management & Strategy Institute International Scrum Master Lean Six Sigma White Belt

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