software development manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Multi-talented Software Development Manager with 12+ years of professional experience in full product development life cycle of distributed SaaS applications and 5+ years in managing high performance teams (onsite and remote) with emphasis on participative leadership that brings the team together in delivering high quality products. Recognized consistently for leadership with reputation for innovative and creative problem solving skills.

  • Team building, mentoring & management
  • Agile, Scrum
  • GraphQL with Hot Chocolate
  • RabbitMQ, Azure Service Bus
  • Node.js
  • C#
  • Web APIs, REST APIs
  • Microsoft Team Foundation Server 2017
  • Visual Studio
  • Distributed team management
  • Microsoft Azure
  • Amazon Web Services
  • JavaScript
  • Angular
  • ASP.NET Core
  • WCF
  • Microsoft SQL Server
  • Amazon Alexa Skills Kit
Work History
Software Development Manager, 01/2017 to Current
Interpath LaboratoryOregon City, OR,
  • Built multiple distributed teams of developers and test automation engineers (US and India) by conducting interviews for new hires and reorganizing within the company. Mentored and coached senior developers. Defined team goals in terms of code quality, standards to be followed, delegated responsibility and clearly identified the leaf level decisions that the team can take to bring in a sense of ownership.
  • Improved productivity by 50% and streamlined communication between team members across time zones by making process changes such as transitioning to Agile SCRUM and conducting daily stand ups and having a self sufficient team in each time zone. This greatly reduced time each member spent waiting/blocked and resulted in team ranking highest within the company in terms of timely delivery and productivity.
  • Quickly responded to urgent business needs during pandemic by leading the delivery of Emergency Meals Survey (Pandemic SNAP) and K12 Meals with high quality. Designed the system with focus on high developer efficiency, ~zero defect at release and greatly compressed time to market.
  • Supported individual professional growth by providing frequent and constructive feedback, team building activities and healthy competition.
  • Managed DevOps team as Microsoft Team Foundation Server 2017 Global Administrator.
  • Attended SNA annual national conferences as SME representing front office modules to potential customers. Also worked with current customers to troubleshoot critical issues as domain expert

Tech Stack:

Projects: 1WorldSync GDSN, SchoolCafé (mobile app, web application, online payments), SchoolCafé TV, ExpressPoint (Point of Sale web application and mobile app with offline functionality), Online Ordering and other front office modules in PrimeroEdge.

Development Team Lead, 01/2015 to 01/2017
Dominion EnterprisesNorth Olmsted, OH,
  • Lead team of 7 in development and deployment of PrimeroEdge front office modules and mobile apps that met/exceeded client expectations. Also conducted interviews to help build growing development team
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
  • Performed code reviews to ensure high quality of deliverables, provided training and constructive criticism
  • Efficiently resolved customer issues with POS Windows application and improved user experience by automatically detecting and adapting to plugged in USB devices
  • Lead development and deployment of mobile app for SchoolCafe
  • Researched, designed and implemented scalable architecture for ExpressPoint, Point of Sale software
  • Worked closely with software development and testing team members to design and develop robust solutions
  • Dramatically improved file import time by performing root cause analysis instead of fixing symptom alone
  • Collaborated with product owners to understand requirements, proposed suggestions to improve user experience and effectively communicated design and architecture goals to team
Senior Developer, 01/2012 to 01/2015
Apex SystemsDunwoody, GA,
  • Received "Edge Innovator" award for innovation and creative and collaborative problem-solving achievements
  • Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support
  • Developed custom, highly scalable and robust Data Synchronization application to transfer data between Server and Client including features to self correct in case of errors
  • Went extra mile to ensure customer issues are resolved well in time
  • Built custom real-time dashboards to monitor performance and identify bottlenecks in data sync application
  • Reduced GDI object count by 80% to resolve memory issues in Point of Service keyboard application
  • Encouraged and performed peer code reviews
  • Delivered new requirements for Vending module with high quality and in time
  • Drastically improved SQL performance by working with clients' DBAs
  • Worked with and trained DevOps team on build automation and release process
  • Worked with ProdOps team in installing and configuring web and database servers, resolving issues with reporting servers, setting up load balancing servers and performance issues on production servers. Also created deployment tool to help with production deployments
  • Installed and configured Team Foundation Server 2012 for Development team custom needs
  • Coordinated with offshore teams and other junior team members and helped resolve blocks to ensure timely delivery
  • Worked with Microsoft Dynamics integration using web services
Software Engineer, 03/2008 to 01/2012
MastercardBoston, MA,
  • Designed and developed custom deployment tool using C# 4.0, XML and LINQ to handle entire test and production deployment process in one click
  • Configured Continuous Integration Build Server to perform daily automated builds of .NET solutions, built custom plug-ins for Version Management
  • As software engineer consultant for eSHARS, involved in all stages of Software Development Life Cycle including gathering requirements, planning, analysis, design and implementation of new features and maintenance of existing features
  • Designed and developed ParentOnline Support Website using ASP.NET and AJAX as sole developer using C# 3.5, ASP.NET, SQL Server and Telerik controls
  • Developed windows based application to view, edit and print Student ID cards as part of Primero software
  • Built .NET application based on Component based architecture to interact with Vending Machine firmware from existing POS windows application. Developed windows service to watch for bar code swipes and PIN entries and performs authentication with Primero and allows sales and payments
  • Researched and implemented best suited data compression algorithm which resulted in up to 80% reduction in network traffic
Master of Science: Computer Engineering, Expected in 12/2007 to Wright State University - Dayton, OH
Bachelor of Technology: Electronics and Communications, Expected in 05/2005 to Jawaharlal Nehru Technological University - India,
  • Received Edge Innovator award for innovation and creative and collaborative problem-solving skills.

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Resume Overview

School Attended

  • Wright State University
  • Jawaharlal Nehru Technological University

Job Titles Held:

  • Software Development Manager
  • Development Team Lead
  • Senior Developer
  • Software Engineer


  • Master of Science
  • Bachelor of Technology

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