Energetic and adaptable professional with 13 years of experience in strategic planning, organization and providing comprehensive support to company leaders. Goal-oriented with ability to meet long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. As a contract Software Analyst/Project Coordinator for Alcoa, have purchased over 3 million dollars in software licensing and exceeded Service Level Agreement of 95% with 97% task completion rate for the past 2.5 years. Prior to current role, was a Remote Assistant Director of Readmissions for The Art Institutes for 7 tears and successfully re-enrolled 2,708 students and exceeded all yearly goals. Spearheaded a Readmissions application process project that decreased processing time for campus staff by 80% and improved student re-start rate from 25% to 85%. Soft Skills Energetic attitude & customer focused Problem solving & analytical skills Attention to detail & advance research skills Driven to identify process & system improvements Multi-tasking while keeping in mind changing priorities & goal oriented Adaptable & passionate about learning new tasks and concepts. Thrives in face-paced environments. Enjoys working independently or in team environments.
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