softlines sales area supervisor resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Motivate with 7+ years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Innovative, hard working, attentive professional seeking professional position with growth potential. With a flexible attitude and availability, looking to expand knowledge and skills.

  • Cross-selling products and services
  • Relationship selling
  • Customer care
  • Effective customer service
  • Sales and marketing
  • Time management
  • Embraces Teamwork
  • Organization
  • Handling Pressure
  • Strong Work Ethic
  • Client presentations
Work History
Softlines Sales Area Supervisor , 07/2021 to 06/2022
Clean Harbors, Inc.Kenner, LA,
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Recruited, managed and motivated team members to give every guest positive and memorable experiences.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
Hardlines Sales Area Supervisor , 03/2021 to 07/2021
Goodwill SeattleMarysville, WA,
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Identifies merchandising opportunities to increase sales while improving operations
  • Responsible for opening and closing the store

Supervisor, 11/2014 to 03/2021
Kohls Department StoreCity, STATE,
  • Consistently raised daily sales by 45%.
  • Hire, Train and Manage associates.
  • Meet and exceeded expectations for a newly created position.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Fulfill customers needs by listening, suggesting and providing solutions.
  • Designed and build displays to company standards.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Customer Service Associate, 01/2011 to 10/2012
Dick's Sporting GoodsCity, STATE,
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maximized space within storage areas by ensuring appropriate stacking of merchandise.
  • Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
  • Maintained inventory count, tracked usage and documented variances.
: Physical Education, Expected in 05/2011 to SUNY College At Cortland - Cortland, NY
Associate of Science: Physical Education, Expected in 05/2010 to Herkimer County Community College - Herkimer, NY
High School Diploma: , Expected in 06/2008 to Saratoga Springs High School - Saratoga Springs, NY

Associate of the month - 3 years in a row with Kohl's

NSCAA All-American Player

Captain and MVP, Woman's Soccer- August 2008

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Resume Overview

School Attended

  • SUNY College At Cortland
  • Herkimer County Community College
  • Saratoga Springs High School

Job Titles Held:

  • Softlines Sales Area Supervisor
  • Hardlines Sales Area Supervisor
  • Supervisor
  • Customer Service Associate


  • Associate of Science
  • High School Diploma

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