Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Enthusiastic and versatile Operations Manager, with over 11 years of food service experience. Excels in leadership, culinary planning, relationship building, adaptability to change, teamwork and customer service. Manages catering, multiple retail locations and a coffee Kiosk, while supporting other aspects of the food service department.
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Delivers exceptional customer service

  • Proven leader
  • Engaging personality
  • Excellent multi-tasker
  • Culinary knowledge

Clients for Life, Serv Safe, Allertrain, and TIPS certified -Team Nomination for Regional Spirit of Progress, 2013 & 2014 -Special Recognition for Boston Marathon Efforts 2014 -Area Awards Regional Community Service Winner 2013 -EPA award for composting -Hospital Incident Command System Trained -MLT Graduate

Sodexo-Retail & Catering Operations Manager, Beth Israel Deaconess Medical Center, 03/2010 to Current
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Manages $11M Retail and Catering Operations across two campus and BID System, 640-bed Harvard teaching hospital

  • Oversees and implements Retail programs at BID Milton, Needham, and Plymouth, Brockton
  • Innovates SOPs such as register system (CCR), Dietitians Pick, Mindful campaign, job flows, Deli Kiosk ordering, cash handling, Sustainable Seafood, sugar-sweetened beverage and composting programs
  • Passes compliance audits: NSF, Board of Health, CMS, JACHO, Sodexo Retail Goldcheck
  • Partners with Workforce Development and Clinical Nutrition to precept various interns Participates in community outreach: in SOAR, IGEN, No Kid Hungry campaign
  • Provides support to UCONN, Newport Hospital and State Street Center as interim GM
  • Plans, directs and organizes high profile events such as the Employee BBQ and Holiday Party.
Sodexo - Food Operations Manager, Health Alliance , 08/2009 to 03/2010
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Start-up manager for new contract account across two campuses in Patient Services and Retail.

  • Improved cleanliness, staff morale, and client satisfaction.
  • Implemented Sodexo patient dining experience at the Burbank campus.
  • Managed, scheduled, and worked with HR for employee relations.
Sodexo - Food Service Manager, Tuft Medical Center, 2008 to 08/2009
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  • Completed ordering, schedules, conducted and passed food safety audits, controlled cash handling procedures, managed the quality and safety of the patient tray line.
  • Special recognition for Floating Hospital for Children catering event.
  • Implemented Sodexo CARES program to the Hospitals iCare program to improve customer service.
Sodexo-Resource Manager, 04/2007 to 2008
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Retail, Project, Training and Chef Manager supporting six accounts.

Legal Seafood, 05/2005 to 01/2007
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Multiple versatile positions - Line Cook, Prep Cook, Garde Manger, Sauté/ Fry, Steam/ Oven, Grill.

Bachelor of Science: , Expected in May 19, 2007
Associates of Science: Culinary Arts, Expected in May 20, 2005
- Providence, Rhode Island
Culinary Arts

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Job Titles Held:

  • Sodexo-Retail & Catering Operations Manager, Beth Israel Deaconess Medical Center
  • Sodexo - Food Operations Manager, Health Alliance
  • Sodexo - Food Service Manager, Tuft Medical Center
  • Sodexo-Resource Manager
  • Legal Seafood


  • Bachelor of Science
  • Associates of Science

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