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Social Work Intern Resume Example

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SOCIAL WORK INTERN
Professional Summary

I am a Social Services Case Manager in the Family Preservation unit of Hart/Franklin County with 1 year of experience. I have experience in Investigations through on-call, along with experience in Foster Care and Adoptions through 1 year of internships in each unit. I received my SBC certification in October 2017, and fully implement the skills and tools that are a part of the collaboration efforts to work with the families and stakeholders in our community. I will obtain my Masters in Social Work through the Title IV-E program on May 4, 2018 and will be graduating with Honors.

Skills
  • Data management
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • National Association of Social Workers (NASW)
  • DSM-IV knowledge
  • SBC Certified 
Work History
Lee County HeadSocial Work Intern//Leesburg, Georgia//January 2012 to April 2012
  • Created information and referral packets for families.
  • Assisted students/teachers in class and at lunch as needed.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Coordinated support for clients and family members.
  • Provided information for clients to access community resources for assistance.
  • Accompanied Social Workers to perform wellness checks and home visits.
  • Referred clients to social services agencies.
Interfaith Hospitality NetworkSocial Work Intern//Athens, Georgia//June 2011 to August 2011
  • Created and maintained volunteer services and donations log.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Screened all visitors and directed them to the correct employee or office.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
TreeHouseSocial Work Intern//Athens, Georgia//June 2011 to August 2011
  • Supervised parent-children visitations.
  • Coordinated support for clients and family members.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Collaborated with court, law enforcement and community providers.
  • Taught Parenting Courses. 
United Hospice of AthensSocial Work Intern//Athens, Georgia//March 2011 to July 2011
  • Assisted in coordinating volunteer & bereavement services.
  • Provided companionship to patients in hospice care facilities.
  • Coordinated support for clients and family members.
  • Mediated between family members to facilitate conflict resolution.
  • Supported patients and families in coping with problems resulting from severe illness.
Department of Family and Children ServicesFamily Independence Case Manager//Hartwell, Georgia//August 2015 to October 2016
  • Document cases in SUCCESS using Compass, UCM, & Work Number systems Use policy to ensure accuracy in cases.
  • Helped customers receive appropriate, high-quality care.
  • Documented customer information obtained from interviews.
  • Ensured HIPAA compliance.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service employees.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Department of Family and Children ServicesEconomic Support Specialist//Jefferson, Georgia//January 2015 to August 2015
  • Greeted & assisted customers with Medicaid, Food Stamp, & TANF cases.
  • Completed intake & ongoing renewal interviews.
  • Documented cases in SUCCESS using Compass, UCM, & Work Number Systems.
  • Directed guests and routed deliveries and courier services.
  • Screened applications/renewals and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accuratemessages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry.
Health Care Services/Advantage Behavioral Health SystemsCase Manager//Athens, Georgia//December 2013 to January 2015
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Observed and monitored client behavior and responses to treatment.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
  • Connected clients with community service and resource agencies.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Managed a caseload of 50 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Birch CommunicationsElite Account Specialist//Macon, Georgia//October 2012 to November 2013
  • Supported top tier customers within the company with customer service and sales issues Submitted order requests such as moves, new installs, disconnects, etc.
  • Reviewed invoices Maintained multiple email boxes & operated phone system Trained new representatives Member of Extracurricular group CREW (Creating & Recognizing Excellence at Work).
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Processed daily invoices and billed renewed invoices to clients.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Athens Orthotics and ProstheticsAssistant Office Manager//Athens, Georgia//May 2009 to August 2011
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Received and routed business correspondence to correct department or staff member.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Identified and resolved patient billing and payment issues.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Performed account reconciliations and resolved variances.
  • Scheduled appointments and registered patients.
Dial AmericaTelemarketer//Athens, Georgia//June 2009 to October 2011
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Provided information about available products and services including membership details and purchase advantages.
  • Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Skilled at client management software and computer dialing.
  • Overcame objections using friendly, persuasive strategies.
  • Answered inbound telephone calls from interested customers.
  • Displayed excellent sales skills and understanding of such skills.
  • Assisted with the training and orientation of new employees.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
Skills

*Caseworker Experience
*Computer Skills
*Member of International Honor Society
*Self-motivated
*Time management
*Microsoft programs
*Strong computer skills
*Excel in typing
*Work well with others
*Client assessment and Analysis
*Strong verbal communication
*Conflict resolution
*Extremely organized

Education
Master of Social Work - Valdosta State University//Valdosta, GA//May 2018

Kappa Delta Pi, Golden Key Honor Society, Valdosta State Social Work Honor Society

Bachelor of Science - Public Safety LeadershipMercer University//Atlanta, GA//August 2015

Public Safety Leadership Cum Laude, Alpha Phi Sigma, Dean's List

Associate of Arts - Assistant Social WorkAthens Technical College//Athens, GA//August 2011Assistant Social Work Phi Theta Kappa, Presidential Scholar & Dean's List, Secretary of SW Assistant Org.
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Resume Overview

Companies Worked For:

  • Lee County Head
  • Interfaith Hospitality Network
  • TreeHouse
  • United Hospice of Athens
  • Department of Family and Children Services
  • Health Care Services/Advantage Behavioral Health Systems
  • Birch Communications
  • Athens Orthotics and Prosthetics
  • Dial America

School Attended

  • Valdosta State University
  • Mercer University
  • Athens Technical College

Job Titles Held:

  • Social Work Intern
  • Family Independence Case Manager
  • Economic Support Specialist
  • Case Manager
  • Elite Account Specialist
  • Assistant Office Manager
  • Telemarketer

Degrees

  • Master of Social Work -
    Bachelor of Science - Public Safety Leadership
    Associate of Arts - Assistant Social Work

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