Social Work Intern resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
I am a Social Services Case Manager in the Family Preservation unit of Hart/Franklin County with 1 year of experience. I have experience in Investigations through on-call, along with experience in Foster Care and Adoptions through 1 year of internships in each unit. I received my SBC certification in October 2017, and fully implement the skills and tools that are a part of the collaboration efforts to work with the families and stakeholders in our community. I will obtain my Masters in Social Work through the Title IV-E program on May 4, 2018 and will be graduating with Honors.
Skills
Data management
Strong verbal communication
Conflict resolution
Extremely organized
National Association of Social Workers (NASW)
DSM-IV knowledge
SBC Certified
Work History
Social Work Intern, 01/2012 to 04/2012 Partners Healthcare System – Middleborough, MA,
Created information and referral packets for families.
Assisted students/teachers in class and at lunch as needed.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Coordinated support for clients and family members.
Provided information for clients to access community resources for assistance.
Accompanied Social Workers to perform wellness checks and home visits.
Referred clients to social services agencies.
Social Work Intern, 06/2011 to 08/2011 Partners Healthcare System – Braintree, MA,
Created and maintained volunteer services and donations log.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Screened all visitors and directed them to the correct employee or office.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Social Work Intern, 06/2011 to 08/2011 Partners Healthcare System – Medford, MA,
Supervised parent-children visitations.
Coordinated support for clients and family members.
Wrote reports and case summaries and compiled work records, including required statistics.
Collaborated with court, law enforcement and community providers.
Taught Parenting Courses.
Social Work Intern, 03/2011 to 07/2011 Partners Healthcare System – Lexington, MA,
Assisted in coordinating volunteer & bereavement services.
Provided companionship to patients in hospice care facilities.
Coordinated support for clients and family members.
Mediated between family members to facilitate conflict resolution.
Supported patients and families in coping with problems resulting from severe illness.
Family Independence Case Manager, 08/2015 to 10/2016 Brown County – Brown Country, WI,
Document cases in SUCCESS using Compass, UCM, & Work Number systems Use policy to ensure accuracy in cases.
Documented cases in SUCCESS using Compass, UCM, & Work Number Systems.
Directed guests and routed deliveries and courier services.
Screened applications/renewals and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Completed data entry.
Case Manager, 12/2013 to 01/2015 Passivelogic – Holladay, UT,
Helped patients receive appropriate, high-quality care with reasonable results.
Observed and monitored client behavior and responses to treatment.
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
Connected clients with community service and resource agencies.
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Managed a caseload of 50 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Elite Account Specialist, 10/2012 to 11/2013 Bluestar Us – Hebron, KY,
Supported top tier customers within the company with customer service and sales issues Submitted order requests such as moves, new installs, disconnects, etc.
Reviewed invoices Maintained multiple email boxes & operated phone system Trained new representatives Member of Extracurricular group CREW (Creating & Recognizing Excellence at Work).
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Described product to customers and accurately explained details and care of merchandise.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Processed daily invoices and billed renewed invoices to clients.
Built long-term customer relationships and advised customers on purchases and promotions.
Assistant Office Manager, 05/2009 to 08/2011 Athens Orthotics And Prosthetics – City, STATE,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
Kept reception area clean and neat to give visitors a positive impression of the company.
Received and routed business correspondence to correct department or staff member.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Provided clerical support to company employees, including copying, faxing and file management.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Identified and resolved patient billing and payment issues.
Prepared billing correspondence and maintained database to organize billing information.
Performed account reconciliations and resolved variances.
Scheduled appointments and registered patients.
Telemarketer, 06/2009 to 10/2011 Dial America – City, STATE,
Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Provided information about available products and services including membership details and purchase advantages.
Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Skilled at client management software and computer dialing.
Overcame objections using friendly, persuasive strategies.
Answered inbound telephone calls from interested customers.
Displayed excellent sales skills and understanding of such skills.
Assisted with the training and orientation of new employees.
Effectively managed a high-volume of inbound and outbound customer calls.
Defused volatile customer situations calmly and courteously.
Skills
*Caseworker Experience
*Computer Skills
*Member of International Honor Society
*Self-motivated
*Time management
*Microsoft programs
*Strong computer skills
*Excel in typing
*Work well with others
*Client assessment and Analysis
*Strong verbal communication
*Conflict resolution
*Extremely organized
Education
Master of Social Work: , Expected in May 2018 Valdosta State University - Valdosta, GA, GPA:
Kappa Delta Pi, Golden Key Honor Society, Valdosta State Social Work Honor Society
Bachelor of Science: Public Safety Leadership, Expected in August 2015 Mercer University - Atlanta, GA GPA:
Public Safety Leadership Cum Laude, Alpha Phi Sigma, Dean's List
Associate of Arts: Assistant Social Work, Expected in August 2011 Athens Technical College - Athens, GA GPA: Assistant Social Work Phi Theta Kappa, Presidential Scholar & Dean's List, Secretary of SW Assistant Org.
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