Social Work Intern Resume Example
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SOCIAL WORK INTERN
Professional Summary
I am a Social Services Case Manager in the Family Preservation unit of Hart/Franklin County with 1 year of experience. I have experience in Investigations through on-call, along with experience in Foster Care and Adoptions through 1 year of internships in each unit. I received my SBC certification in October 2017, and fully implement the skills and tools that are a part of the collaboration efforts to work with the families and stakeholders in our community. I will obtain my Masters in Social Work through the Title IV-E program on May 4, 2018 and will be graduating with Honors.
Skills
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Work History
Partners Healthcare SystemSocial Work Intern//Middleborough , MA//January 2012 to April 2012
- Created information and referral packets for families.
- Assisted students/teachers in class and at lunch as needed.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to the correct employee or office.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
- Coordinated support for clients and family members.
- Provided information for clients to access community resources for assistance.
- Accompanied Social Workers to perform wellness checks and home visits.
- Referred clients to social services agencies.
Partners Healthcare SystemSocial Work Intern//Braintree , MA//June 2011 to August 2011
- Created and maintained volunteer services and donations log.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Screened all visitors and directed them to the correct employee or office.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Partners Healthcare SystemSocial Work Intern//Medford , MA//June 2011 to August 2011
- Supervised parent-children visitations.
- Coordinated support for clients and family members.
- Wrote reports and case summaries and compiled work records, including required statistics.
- Collaborated with court, law enforcement and community providers.
- Taught Parenting Courses.
Partners Healthcare SystemSocial Work Intern//Lexington , MA//March 2011 to July 2011
- Assisted in coordinating volunteer & bereavement services.
- Provided companionship to patients in hospice care facilities.
- Coordinated support for clients and family members.
- Mediated between family members to facilitate conflict resolution.
- Supported patients and families in coping with problems resulting from severe illness.
Brown CountyFamily Independence Case Manager//Brown Country , WI//August 2015 to October 2016
- Document cases in SUCCESS using Compass, UCM, & Work Number systems Use policy to ensure accuracy in cases.
- Helped customers receive appropriate, high-quality care.
- Documented customer information obtained from interviews.
- Ensured HIPAA compliance.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service employees.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
City Of Indianapolis And Marion CountyEconomic Support Specialist//Indianapolis , IN//January 2015 to August 2015
- Greeted & assisted customers with Medicaid, Food Stamp, & TANF cases.
- Completed intake & ongoing renewal interviews.
- Documented cases in SUCCESS using Compass, UCM, & Work Number Systems.
- Directed guests and routed deliveries and courier services.
- Screened applications/renewals and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Completed data entry.
PassivelogicCase Manager//Holladay , UT//December 2013 to January 2015
- Helped patients receive appropriate, high-quality care with reasonable results.
- Observed and monitored client behavior and responses to treatment.
- Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
- Connected clients with community service and resource agencies.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Managed a caseload of 50 patients with substance dependence and co-occurring Axis I and Axis II disorders.
Bluestar UsElite Account Specialist//Hebron , KY//October 2012 to November 2013
- Supported top tier customers within the company with customer service and sales issues Submitted order requests such as moves, new installs, disconnects, etc.
- Reviewed invoices Maintained multiple email boxes & operated phone system Trained new representatives Member of Extracurricular group CREW (Creating & Recognizing Excellence at Work).
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientele.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Processed daily invoices and billed renewed invoices to clients.
- Built long-term customer relationships and advised customers on purchases and promotions.
Athens Orthotics And ProstheticsAssistant Office Manager//City , STATE//May 2009 to August 2011
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Received and routed business correspondence to correct department or staff member.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Identified and resolved patient billing and payment issues.
- Prepared billing correspondence and maintained database to organize billing information.
- Performed account reconciliations and resolved variances.
- Scheduled appointments and registered patients.
Dial AmericaTelemarketer//City , STATE//June 2009 to October 2011
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Provided information about available products and services including membership details and purchase advantages.
- Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Skilled at client management software and computer dialing.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers.
- Displayed excellent sales skills and understanding of such skills.
- Assisted with the training and orientation of new employees.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.
Skills
*Caseworker Experience
*Computer Skills
*Member of International Honor Society
*Self-motivated
*Time management
*Microsoft programs
*Strong computer skills
*Excel in typing
*Work well with others
*Client assessment and Analysis
*Strong verbal communication
*Conflict resolution
*Extremely organized
Education
Master of Social Work - Valdosta State University//City//May 2018
Kappa Delta Pi, Golden Key Honor Society, Valdosta State Social Work Honor Society
Bachelor of Science - Public Safety LeadershipMercer University//City, State//August 2015
Public Safety Leadership Cum Laude, Alpha Phi Sigma, Dean's List
Associate of Arts - Assistant Social WorkAthens Technical College//City, State//August 2011Assistant Social Work Phi Theta Kappa, Presidential Scholar & Dean's List, Secretary of SW Assistant Org.
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Resume Overview
School Attended
- Valdosta State University
- Mercer University
- Athens Technical College
Job Titles Held:
- Social Work Intern
- Family Independence Case Manager
- Economic Support Specialist
- Case Manager
- Elite Account Specialist
- Assistant Office Manager
- Telemarketer
Degrees
- Master of Social Work -
Bachelor of Science - Public Safety Leadership
Associate of Arts - Assistant Social Work
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