Proven relationship-building and planning abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Collaboration and Teamwork
Attention to Detail
Case Management
Verbal and Written Communication
Active Listening
Relationship Building
Customer Service
Problem Solving
Decision Making
Coaching and Mentoring
Honesty and Integrity
Methodical and Organized
Adaptable and Resilient
Multitasking and Prioritization
Education and Training
University of PhoenixOnline , Expected in 06/2014 – –Master of Science:Psychology - GPA:
University of MissouriColumbia, Missouri , Expected in 07/1999 – –Bachelor of Science:Marketing - GPA:
Experience
Centene Corporation - Social Services Specialist Carol Stream, IL, 09/2019 - Current
Partnered with interdisciplinary teams to implement care plans.
Maintained thorough and accurate documentation through case notes, assessments, and other documents to reflect the child and family's strengths, needs, and progress.
Advocated for clients' best interest at juvenile court and in other systems that interfaced with client and family.
Worked closely with supervisors and court personnel to identify and mitigate barriers to timely permanency.
Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Responded to reports of abuse and neglect through the Circuit's on call protocol and documenting & relaying the information to ongoing Social Service Specialists.
Mentored new and current Social Service Specialists.
Completed referrals to community agencies as needed to maintain the family's long-term stability.
Boone County Family Respices - Support Coordinator Columbia, MO, 02/2018 - 08/2020
Provided case management services to individuals with developmental disabilities from the age of 3 throughout the adult lifespan.
Assisted individuals and families by coordinating, linking, and connecting to services as needed.
Developed Individual Support Plans (ISP) to highlight the strengths and accurately reflect the needs and preferences of the individual.
Monitored progress toward personal outcomes and person’s quality of life in all domains, quality of service, and environments/settings through regular observation, conversation, documentation review, and formal monitoring.
Recognized the signs of abuse, neglect, and/or exploitation, and reported incidents according to applicable regulations and procedures, and completes appropriate actions to ensure immediate health and safety.
Utilized basic team facilitation skills, including problem solving, action planning, and leading a meeting.
Partnered with interdisciplinary teams to implement care plans.
Maintained thorough and accurate documentation through case notes, assessments, and other documents to reflect the child and family's strengths, needs, and progress.
Advocated for clients' best interest at juvenile court and in other systems that interfaced with client and family.
Worked closely with supervisors and court personnel to identify and mitigate barriers to timely permanency.
Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Responded to reports of abuse and neglect through the Circuit's on call protocol and documenting & relaying the information to ongoing Social Service Specialists.
Mentored new and current Social Service Specialists.
Completed referrals to community agencies as needed to maintain the family's long-term stability.
Escambia County - Senior Office Support Assistant Community Corrections Division, FL, 02/2012 - 06/2014
Demonstrated leadership by making improvements to work processes and helping to train others.
Managed multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish goals.
Supervised and trained staff performing clerical and other support tasks; planned work assignments; organized and coordinated workflow; established priorities and deadlines; and reviewed work for accuracy, timeliness, and conformance with procedures and processes.
Mentored and advised staff on work issues; evaluated employees’ performance; recommended or implemented disciplinary/corrective action; and approved and monitored leave requests.
Composed correspondence including some interpretation and application of established policies and procedures; attended meetings and took notes; and transcribed written and verbal communication.
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