Detail-oriented Team Supervisor skilled in productivity improvement and efficiency. Manages multiple projects under tight deadlines. Proven ability to build dynamic teams that achieve continual process improvement.
Exceptional organizational skills
Creative problem solver
Local government background
03/2012 to 09/2017
Social Services Examiner IISuffolk County Dept. of Social Services － Ronkonkoma, NY
Lateral transfer within Medicaid Division.
Serving as a working supervisor over a team of Social Service Examiners I with ability to multi-task, meet deadlines and team goals in high-volume unit and maintain/exceed established production levels.
Interpretation of Federal, State, and local policies and procedures as they relate to the eligibility of the program ~ Generation of Fair Hearing packet to defend the actions of the agency at an Appeals Hearing presided over by a State Administrative Law Judge.
Act as first point of contact for clients/representatives that dispute the action of the agency in the form Telephone Conference ~ Proficient in ability to explain the determination adequately to deter a request for Fair Hearing.
Keep up-to-date on Federal and State regulations via ADMs, GISs, and INFs, as well as NYS Estates, Powers, and Trusts laws~ Interpret and distribute/discuss with team ~ Coordination with other team supervisors and unit supervisor as necessary.
Reviewing Examiners' case recommendations & eligibility determinations for initial applications and annual renewals of Medicaid coverage for Skilled Nursing Facilities and the enrollment and renewal of Managed Long-Term Care recipients.
Identify errors in Examiner's determination, make corrective recommendations, review maintenance requests, approve collateral investigations and extension requests.
Assist in the formulation/revision of policies and procedure to ensure maximum efficiency within the unit.
Continual monitoring of the performance of team members to maintain case production at established level - additional training and/or mentoring when necessary.
Maintain cooperative relationships with other Social Services divisions, community groups, attorneys, and other outside agencies.
10/2009 to 02/2012
Training SupervisorSuffolk County Dept. of Social Services － Great River, NY
responsible for a team of 4-6 new-hire employees.
Complete 6-month structured and comprehensive training of the Medical Assistance program consisting of identifying applicant's category, budgeting, appropriate documentation, case processing, knowledge and comprehension of applicable Federal & State regulations and Extra Help programs, Plan, coordinate, and manage the activities within assigned group.
Maintain training program, policy and procedural revisions, and conformity with three other Social Services Examiner II trainers ~ cross-train groups when necessary.
Required to analyze the judgement, initiative, and performance of new employees as compared to demands of position.
Oversee and make suggestions to help each Examiner manage, organize, and prioritize a high-volume caseload in most efficient manner possible.
Make recommendations to Administration throughout training period regarding each new employee's ability to understand the program, follow directions ~ Periodic employee training evaluations & overall assessment provided to Administration for final decision to maintain or terminate employment during probationary timeframe of 26 weeks.
10/2005 to 10/2009
Social Services Examiner ISuffolk County Department of Social Services － Riverhead, NY
Interview applicants for financial assistance program.
Evaluate applicant's financial eligibility for assistance, including the initial categorical eligibility and additional services and/or programs available to applicant.
Knowledge of laws pertaining to Social Security, Unemployment, Workers Compensation, and No-Fault Insurance.
Processing of annual recertification for continued Medical Assistance as well as maintenance requests including, but not limited to: Inpatient Conversions of coverage, establishment of Supplemental Needs or Pooled Trusts, additions/deletion of members on the case, Short-term care eligibility, and financial determination or the Medicare Savings Program, MBI-WPD, PCAP, and HCBS waivered programs.
Calculate and process client requests for reimbursement of out-of-pocket expenses, as permitted by regulation.
Written and verbal correspondence with client/representative, community groups, attorneys as needed.
07/2002 to 01/2006
Emergency Room Admitting RegistrarJohn T. Mather Memorial Hospital － Port Jefferson, NY
Initial intake of symptoms, medical history ~ assess severity of situation and communicate to ER Charge Nurse of shift.
Receive and process ambulance "Run Sheets" and all accompanying transfer information.
Obtain name, address, employer, insurance information, emergency contact information from patient or designated representative.
Preparation of ER charts including treatment consents, financials, and HIPPA compliance forms.
Order entry of laboratory and/or radiology orders as needed.
Overnight admissions of ER patients, Out-patient Procedure registration,.
Insurance verification including Medicare/Medicaid and proper coordination of benefits ~ Knowledge of ICD-9 codes necessary.
Maintaining a calm and controlled environment in Triage Area and Waiting Room.
04/2000 to 07/2000
Training CoordinatorNorth Carolina Partnership for Children － Raleigh, NC
Provide intensive on-the-job training to the partnership's Accounting Coordinators related to technical systems training, fund accounting, cash-basis accounting, chart of accounts, customer service and policies and procedures.
Research and resolve outstanding accounting issues with local partnerships and serve as contact/mediator with each partnership's Executive Director.
Identify on-going training topics with both the partnerships and NCPC Accounting Coordinators.
Assist with the outline and development of training programs.
Instrumental in the review and update of the Finance Department Procedures Manual.
Review and interpret fiscal year audits and adjusting journal entries by Partnership.
04/1998 to 04/2000
Accounting CoordinatorNorth Carolina Partnership for Children － Raleigh, NC
Responsible for the fiscal function and oversight of Local Partnerships by county throughout the state.
Monitor cash flow of State, local, and private sector grants through MIP - fund accounting system.
Review and processing of Accounts Payable invoices by county/partnership ~ Analysis, coding, and entry of cash receipts.
Journalize and entry of payroll ~ Reconciliation of Form 941 to the General Ledger.
Maintenance of activity budgets, budget amendments and revisions.
Reconciliation of bank statements by county/partnership ~ Preparation of NC Sales Tax Claim for Refund Form E-585.
Generation of quarterly financial reports to include Trial Balance and detailed General Ledger for State funds as well as local and private grants as required.
Assist each partnership in the preparation for annual audit by NC State Auditors' Office.
Technical assistance, regional presentations, and on-site partnership training of fiscal staff members.
Education and Training
Labor RelationsSUNY Empire State College － Saratoga Springs, NYContinuing education
AccountingState University of New York － Farmingdale, NY