social services director health information manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Hardworking and reliable ten-year veteran social worker with strong abilities in problem-solving and creative thinking. Offering extensive knowledge in case management, resource finding, and treatment approaches. Highly organized and proactive with a team-oriented mentality.

  • Geriatrics
  • Mental Health
  • Grief and Bereavement
  • Memory Loss
08/2014 to Current
Social Services Director/Health Information Manager Community Health System Brandon, FL,
  • Advocated for placement of patients into community-based treatment settings
  • Assessed each resident's psychosocial needs and treated based on evidence-based practices such as cognitive behavioral therapy, motivational interviewing, solution-focused therapy, and crisis intervention as needed.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Collaborated with team members to identify and accomplish the objectives of the resident and/or their family.
  • Ensured each member of staff received development opportunities by implementing workshops, seminars, and training.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Recognized by management for providing exceptional service to residents, families, and exhibiting leadership.
  • Kickstarted the facility as a training site to social work students by acting as a field placement supervisor for interns completing their field placement at the University of Texas at Arlington.
  • Created policies and procedures for both roles of the social worker and the medical records manager.
  • Answered requests for medical records in a timely manner, and helped mitigate the risk of lawsuits by careful monitoring of records.
  • Achieved several audits from outside monitoring agencies such as Office of the Inspector General (OIG) and the Department of Aging and Disability Services (DADS) with zero deficiencies.
07/2015 to 01/2016
Social Worker Greystone Healthcare Management Peoria, IL,
  • Counseled patients as ordered by the physician to assist with challenges that the patient faced.
  • Documented services and collected the required data for evaluation and treatment.
  • Helped patients navigate the healthcare system and care options by educating on relevant subject areas and answering questions throughout the treatment process.
  • Guided clients in developing skills and strategies for dealing with individual problems.
  • Collaborated with an interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options.
  • Gathered community resources and coordinated referrals to obtain services.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Performed psychosocial assessments and evaluations of current needs relating to the patient's illness, their need for care, their response to treatment, and adjustment to care.
08/2013 to 08/2014
Geriatric Care Manager Agape Home Care City, STATE,
  • Conducted thorough assessments which included but were not limited to medical history, environmental conditions, and barriers to services.
  • Developed and documented a comprehensive care plan with the participation of the client/family/guardian which addressed ADL's, medical, mental, safety, social, financial, and legal needs. Private and community resources were identified and incorporated into the plan.
  • Educated clients on medication management to ensure proper medication adherence.
  • Assist clients/families/designated representatives with making informed decisions about health management, advanced directives, end of life choices, etc.
  • Provided in-home monitoring to client to ensure maximum wrap-around services.
  • Ensured appropriateness of the client's living arrangements for mental and/or health status and made recommendations for appropriate housing.
  • Participated in business development activities such as attending community meetings such as Alzheimer's Association, Tarrant Area Gerontological Society (TAGS), and Continuity of Care meetings.
  • Utilized treatment modalities such as Motivational Interviewing, Cognitive Behavioral Therapy, Solution-Focused Therapy, and grief counseling.
  • Aided client/family/designated representative in understanding complex medical and mental health issues and adjusting to disease processes.
10/2011 to 08/2013
Social Services Director White Settlement Nursing Center City, STATE,
  • Maintained timely social service histories and psychosocial assessments for each resident identifying social, emotional, and psychological needs
  • Participated in developing a care plan for each individual based upon their unique needs, created goals, and advised on appropriate social work interventions
  • Ensured provision of appropriate psychiatry and counseling services to assist residents and provided therapeutic interventions as needed when other options were unavailable.
  • Educated the resident and family members on their medical status and enhanced understanding of health issues.
  • Educated staff on cultural diversity issues and resident's rights, as well as how to prevent abuse and neglect.
  • Coordinated the discharge planning process for return to the community by making appropriate referrals for home care services, including collaborating with the Medical Director and Therapy Dept. for optimized benefit to the resident.
  • Educated family members, residents, and staff on the meaning of Advanced Directives and ensured staff was aware of changes.
  • Completed timely submissions of all MDS interviews and charted appropriate documentation in the Medical Chart.
Education and Training
Expected in to to
Masters of Social Work:
The University of Texas At Arlington - Arlington, TX
Expected in to to
Bachelors of Science in Psychology:
Harding University - Searcy, AR,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • The University of Texas At Arlington
  • Harding University

Job Titles Held:

  • Social Services Director/Health Information Manager
  • Social Worker
  • Geriatric Care Manager
  • Social Services Director


  • Masters of Social Work
  • Bachelors of Science in Psychology

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: