social services director resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Self-motivated development professional well-versed in individual, corporate and foundation fundraising techniques. Excellent track record of managing donor relationships and identifying new partnerships to increase fundraising support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Proficient in Point Click Care, Essentia, Epic
  • Data analysis
  • Interpersonal Communication
  • MS Office
  • Customer Service
  • Planning and Coordination
  • Training & Development
  • Data management
  • Leadership
  • Conflict resolution
  • Event planning experience
  • Organization and Time management
  • Multitasking abilities
Work History
03/2021 to Current Social Services Director Trio Healthcare | Glen Allen, VA,
  • Conducted community workshops to promote different programs and educate public on available services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Educated families and community members about domestic violence and impact on children.
  • Referred families to shelters, legal resources and educational programs.
  • Assisted Business Office Manager with researching grants and grant writing tasks.
  • Worked with Geriatric customers to understand needs and provide excellent service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Conducted community workshops to promote different programs and educate public on available services
10/2020 to 03/2021 Activity Director Caring Place Healthcare Group | Loveland, OH,
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Created and delivered recreational programs for small and large groups of residents.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
03/2018 to 08/2020 Mental Health Technician Universal Health Services | Flowood, MS,
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or Physician
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Charted on each patient daily.
  • Counseled and mentored clients on substance use and life choices.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes
08/2017 to 02/2018 Human Service Worker II North Florida Evaluation Treatment Center | City, STATE,
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Acted as mandatory reporter of abuse.
Expected in 08/2021 MBA | Nonprofit Management Springfield College , Springfield, MA, GPA:
  • Professional development completed in Human Resources
  • Relevant Coursework Completed: Non-profit Law & Accounting
  • Completed professional development in Grant Writing
  • Member of National Black Master's of Business Administration Association (NBMBAA)
Expected in 05/2020 Bachelor of Science | Human Services Springfield College , Tampa Florida , GPA:
  • Awarded Magna Cum Laude
  • Dean's List Fall 2018, Spring 2019, Fall 2019, Spring 2020
  • Relevant Coursework Completed: Non-Profit Management & Cultural Competency

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Resume Overview

School Attended

  • Springfield College
  • Springfield College

Job Titles Held:

  • Social Services Director
  • Activity Director
  • Mental Health Technician
  • Human Service Worker II


  • MBA
  • Bachelor of Science

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