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Social Services Director Resume Example

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SOCIAL SERVICES DIRECTOR
Summary

Conscientious Social Services Director promoting [Number]-year career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings.

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

Skills
  • Customer support and assistance
  • Client meetings
  • Effective customer communication
  • Relationship development
  • Team building
  • Problem resolution
  • Customer service
  • Organization
Experience
February 2018
to
Current
Dade County Nursing Home & Residential Care CenterGreenfield, MOSocial Services Director
  • Assessed each resident's psychosocial needs.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Provided counseling and emotional support for [Type] patients.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Provided [Setting]-based social work support to [Type] individuals.
  • Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
  • Counseled patients on ongoing basis to assist with challenges.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Gathered community resources and coordinated referrals to obtain services.
  • Performed psychosocial assessments and evaluations of current needs.
  • Conferred with [Job title] to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Evaluated patient behavior and reported changes to clinical team.
  • Collaborated with social workers to support patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Educated patients on various resources, services and programs to maximize care.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Supported execution of social service programs for [Type] and [Type] groups.
  • Recommended improved life choices to enhance client outcomes.
  • Assigned, administered and monitored social work casesof more than [Number] individuals and families successfully.
  • Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
  • Partnered with interdisciplinary teams to implement care plans.
  • Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Prepared all required treatment records and reports.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including [Task] and [Task].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Managed delivery of social services for [Number][Type] residents in need of [Type] and [Type] assistance.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Located housing and other support services for displaced individuals working through [Type] issues.
  • Documented services and collected required data for evaluation.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Leveraged [Software] to input and compile data gathered from various sources.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Verified that elderly patients felt welcomed in compassionate care setting by employing well-honed listening and communication skills.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
  • Created and managed thorough pre-discharge plans for clients coming up on reintegration periods.
  • Adjusted treatment plans with current interventions and progress updates.
  • Performed site evaluations, customer surveys and team audits.
November 2016
to
February 2018
None Greenfield, MOHomemaker
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
August 2016
to
November 2016
Community Bank Of MarshallMarshall, MOBank Teller
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Reconciled cash and checks against computer records at end of shift.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Responded and assisted customers with account inquiries and updates.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Education and Training
May 2003
Greenfield High SchoolGreenfield, MOHigh School Diploma
Missouri Valley CollegeMarshall, MOSome College (No Degree)
Phoenix College Preparatory AcademyPhoenix, AZSome College (No Degree)
Ozarks Technical Community CollegeSpringfield, MOSome College (No Degree)
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Resume Overview

Companies Worked For:

  • Dade County Nursing Home & Residential Care Center
  • None
  • Community Bank Of Marshall

School Attended

  • Greenfield High School
  • Missouri Valley College
  • Phoenix College Preparatory Academy
  • Ozarks Technical Community College

Job Titles Held:

  • Social Services Director
  • Homemaker
  • Bank Teller

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)
    Some College (No Degree)

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