LiveCareer-Resume

social services director resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

Skills
  • Client meetings
  • Research and facts collecting
  • Effective customer communication
  • Teambuilding
  • Organizational skills
  • Relationship building
  • Communication
  • Analytical
  • Coordination
  • Training & Development
  • Work ethic
Education and Training
Prairie View A & M University Prairie View, TX Expected in Master of Arts : Psychology - GPA :
Experience
Greystone Healthcare Management - Social Services Director
Lady Lake, FL, 10/2019 - Current
  • Collaborated with team members to identify and accomplish agency objectives.
  • Advocated for placement of patients into community-based treatment settings
  • Assessed each resident's psychosocial needs.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Greystone Healthcare Management - Social Services Director
Dallas, TX, 09/2016 - 10/2019
  • Collaborated with team members to identify and accomplish agency objectives.
  • Advocated for placement of patients into community-based treatment settings
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Assessed each resident's psychosocial needs.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Ymca Of Greater San Antonio - Executive Director
Boerne, TX, 07/2014 - 10/2016
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Planned and implemented strategies to increase funding through various approaches.
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Successfully facilitated state compliance, meeting and exceeding audit standards of state and federal regulatory agencies.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction.
  • Balanced organizational and employee needs when developing fair and equitable human resources policies.
  • Built referral pipeline by remaining active with community, establishing referral networks and resources.
  • Recruited individuals and built membership rosters through variety of methods including community event attendance and promotional materials.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Devised strategic improvements to resolve issues and spearhead necessary operational updates.
  • Established clear and effective policies for standardization across different areas of operations.
Generation - Chief Operating Officer
Miami, FL, 07/2004 - 07/2014
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Improved return on capital investment (ROI) by 50%.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
  • Crafted and monitored internal control systems.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Monitored outcome measures, program outcomes, and performance improvement.
  • Maintained productive relationships and communication channels across organization.
  • Reviewed, analyzed and interpreted financial statements.
  • Held operational oversight and budgetary governance for all US-based locations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Prairie View A & M University

Job Titles Held:

  • Social Services Director
  • Social Services Director
  • Executive Director
  • Chief Operating Officer

Degrees

  • Master of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: