Efficient in computer skills, costumer services, and problem solving skills. Able to work fast past and adapt well to changes in routines. Currently oversee an average of 45 clients; includes ensuring emotional, spiritual, and medical needs are met, organizing admissions, discharges, community referrals, gather information for state assessments, record and disperse information, provide transportation, and a variety of other task. Determined employee with 15 years of experience in the health care field. Maintains composure, diplomacy and efficiency in all situations.
Skills
Customer service
Data analysis
Data management
Multitasking abilities
Organization and Time management
Self-motivated professional
Critical thinking
Computer proficiency
Work History
Social Services Director, 08/2011 - Current Saber Healthcare Group, Llc – Morganton, NC,
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Worked closely with local agencies to maintain optimum levels of communication to effectively and efficiently complete projects.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed team communications and information for meetings.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Certified Nursing Assistant, 2006 - 2011 Select Medical Corporation – Colonial Heights, VA,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Transported patients between rooms and appointments or testing locations.
Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Delivered individualized patient care by recording vital signs, documenting observations, administering wound treatments and evaluating patient needs.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Server/Cook, 09/2004 - 03/2005 Everett's BBQ – City, STATE,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Social Services Director: , Expected in 04/2018 - We Care Online - Online, GPA:
Certified Nurses Assistant : , Expected in 04/2006 - Northport Health Services - Joplin, MO, GPA:
High School Diploma: , Expected in 03/2005 - Lamar High School - Lamar, MO, GPA:
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