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Social Services Designee Resume Example

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SOCIAL SERVICES DESIGNEE
Professional Summary

Caring and skilled healthcare worker passionate about positively impacting programs and helping participants by providing expert support. Familiar with office protocol and medical charts and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Skills
  • Customer service
  • Detail-oriented
  • MS Office
  • Organization and Time management
  • Basic math
  • Verbal and written communication
  • Computer skills
  • Collaboration
  • First Aid/CPR
  • Conflict resolution
  • Leadership
  • Planning and Coordination
  • Troubleshooting
  • Responsible
  • Interpersonal Communication
  • Good listening skills
Work History
Social Services Designee, 12/2011 to 07/2020
Monroe Manor Nursing Home – Paris, Missouri
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Established protocol for assessment and referral of clients to appropriate services.
  • Connected clients with services in preferred language to provide sense of ease throughout care experience.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Oversaw day-to-day activities of residents in the facility.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Typed departmental memos for new residents.
  • Arranged doctor and medical appointments for the residents.
  • Answered the phones.
  • Kept files and charts updated.
  • Worked closely with the DON to provide personalized care for residents.
Certified Dietary Manager, 05/2011 to 07/2020
Monroe Manor Nursing Home – Paris , Missouri
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Purchased food supplies for department according to budget limitations.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Hired and managed all kitchen staff.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
Activity Director, 09/2012 to 10/2015
Monroe Manor Nursing Home – Paris, MO
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Arranged outings as part of recreational program.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Planned, implemented and evaluated activities for Monroe Manor.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Created and delivered recreational programs for small and large groups of residents.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Designed customized client programs to meet individual fitness needs.
  • Trained staff members on conducting events and following safety procedures.
  • Transported and escorted program participants to and from activities and on field trips.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
Education
High School Diploma: 05/1980
Centralia R-6 - Centralia, MO
Medical Laboratory TechnologyMoberly Area Community College - Moberly, MO
Certifications
  • Social Service Designee Training - 2012
  • Certified Dietary Manager - 2015
  • Activity Director Training - 2013
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Resume Overview

Companies Worked For:

  • Monroe Manor Nursing Home

School Attended

  • Centralia R-6
  • Moberly Area Community College

Job Titles Held:

  • Social Services Designee
  • Certified Dietary Manager
  • Activity Director

Degrees

  • High School Diploma : 05/1980
    Medical Laboratory Technology

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