Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I offer extensive knowledge in public, private, and nonprofit organizations in social services with the ability to maintain confidentiality with sensitive information along with implementing government policy. I am capable of exercising independent judgment and offering solutions. Compassionate Social Services Coordinator offering 4-year background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need.
Skills
Proficient in Microsoft Word, Excel , and PowerPoint
Case Management
Data analysis
Client needs assessments
Administrative support
Team Work/Collaboration
Treatment Planning
Industry Knowledge of Human Services
Work History
10/2019 to CurrentSocial Services CoordinatorCare Initiatives | Oskaloosa, IA,
Conduct initial assessments and enter progress note and assessment into PCC to create and prepare Care Plans for assigned caseload
Complete daily MDS to ensure correct payment choice
Schedule and facilitate Care Conference meetings; review/update Care Plans with IDT team
Member of IDT team; participate in Manager on Duty rotation; facilitate facility tours as needed
Issue insurance non-coverage notification, facilitate discharge planning, arrange home health care support, and ordering of medical equipment for safe discharging and complete DME for outside facility transfer/placement
Complete PASSR ; check medical charts to ensure that all patients have completed PASSR upon admission within 48 hours
Attend IDT team meetings, including insurance meetings, that include representation from outside home health agencies; insurance providers
Facilitate and gather requested information and documentation for audits from local, county, and state representatives; alert DHS of and complete 408 for potential "target" patients in facility within 48 hours
Cultivate positive, trusting relationships with clients and community providers to promote effective coordination of resources
Coordinate with social, public and welfare agencies to obtain and provide client information
Confer with representatives of local, county, and state governments to assess and meet community needs
Refer clients to appropriate team members, community agencies and organizations to meet treatment needs
Develop and create programs and monitor effectiveness against individual participant needs
03/2017 to 07/2019Care ManagerAhmc Healthcare Inc. | San Gabriel, CA,
Performed initial face to face visit and assessment within 5 business days of referral
Assess, coordinate and monitor services; community resources every six months
Established participant driven, strength-based plan as designated by participant
Complete referrals to contacted service providers
Complete monthly contact by phone or in person with each participant on assigned caseload
Complete all documentation within 4 business days of contact with participant
Adhering to program policies as set forth by DHS
Administrative/Clerical duties; answering phones, faxing, copying, mailing, filing, emailing, greeting visitors, attending quarterly meeting, maintain strict confidentiality of participant's records, use of office equipment
Progressive knowledge of county, state, and federal laws
Work collaboratively with outside government funded agencies
08/2016 to 03/2017Supports CoordinatorKeystone Human Services | Hebron, CT,
Developed Individual Supports Plan (ISP) for assigned caseload
Ensure that all ISP's are submitted within 30 calendar days
Adhered to regulatory guidelines as set forth by ODP
Be resource to diverse communities
Administrative/Clerical duties; answering phones, faxing, copying, mailing, filing, emailing, greeting visitors, attend regular meetings, maintain strict confidentiality of participant's records, use of office equipment
Ability to establish respectful relationships with persons served to help them gain skills and confidence
Ability to work collaboratively with personnel, service providers and organizations
Capacity to maintain helping roles and to intervene appropriately to meet service goals
09/2015 to 08/2016Lead Health Unit CoordinatorCompass Group Usa Inc | Florence, AL,
Established professional interpersonal relationships with staff, patients and visitors
Maintained office equipment; telephones, fax/copier machines, and computers
Coordinated unit activities such as scheduling of tests and procedures, patient transports, completing errands, maintaining appropriate logs and filing reports
Utilized hospital information systems that included eRecord, Medipac, ShiftSelect, Responder, Careview and Teletracking
Participated in project and committee work (HUC Council)
Served as resource for staff and other hospital personnel
Provided important operational support, which included updating Careview, Responder, entering physician orders, coordinating patient information, managed over 50 patient/personnel calls daily, ordering supplies, stocking supplies, distributing mail, responding to patient requests, maintain strict confidentiality of patient's medical records
Assist with interviewing and training new employees
Fostered culture of service excellence
Education
Expected in 08/2019Master of Science | Public ManagementArkansas State University, Jonesboro, ARGPA:
Phi Alpha National Honor Society for Public Administration Member, 2018
Expected in 08/2016Bachelor of Science | Criminal Justice, PsychologyPoint Park University, Pittsburgh, PAGPA:
Alpha Phi National Society for Criminal Justice Member, 2015
Graduated Summa Cum Laude
Accomplishments
Awarded "Above and Beyond the Call of Duty" as a Care Manager.
Awarded "STAR (Supportive/Talented/Adaptable/Respected) Award for Outstanding Achievement" as a Health Unit Coordinator.
CERTIFICATIONS.
Certified Assessor with the Department of Human Services Area Agency on Aging, 2017.
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