Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I offer extensive knowledge in public, private, and nonprofit organizations in social services with the ability to maintain confidentiality with sensitive information along with implementing government policy. I am capable of exercising independent judgment and offering solutions. Compassionate Social Services Coordinator offering 4-year background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need.

  • Proficient in Microsoft Word, Excel , and PowerPoint
  • Case Management
  • Data analysis
  • Client needs assessments
  • Administrative support
  • Team Work/Collaboration
  • Treatment Planning
  • Industry Knowledge of Human Services
Work History
10/2019 to Current Social Services Coordinator Care Initiatives | Oskaloosa, IA,
  • Conduct initial assessments and enter progress note and assessment into PCC to create and prepare Care Plans for assigned caseload
  • Complete daily MDS to ensure correct payment choice
  • Schedule and facilitate Care Conference meetings; review/update Care Plans with IDT team
  • Member of IDT team; participate in Manager on Duty rotation; facilitate facility tours as needed
  • Issue insurance non-coverage notification, facilitate discharge planning, arrange home health care support, and ordering of medical equipment for safe discharging and complete DME for outside facility transfer/placement
  • Complete PASSR ; check medical charts to ensure that all patients have completed PASSR upon admission within 48 hours
  • Attend IDT team meetings, including insurance meetings, that include representation from outside home health agencies; insurance providers
  • Facilitate and gather requested information and documentation for audits from local, county, and state representatives; alert DHS of and complete 408 for potential "target" patients in facility within 48 hours
  • Cultivate positive, trusting relationships with clients and community providers to promote effective coordination of resources
  • Coordinate with social, public and welfare agencies to obtain and provide client information
  • Confer with representatives of local, county, and state governments to assess and meet community needs
  • Refer clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Develop and create programs and monitor effectiveness against individual participant needs
03/2017 to 07/2019 Care Manager Ahmc Healthcare Inc. | San Gabriel, CA,
  • Performed initial face to face visit and assessment within 5 business days of referral
  • Assess, coordinate and monitor services; community resources every six months
  • Established participant driven, strength-based plan as designated by participant
  • Complete referrals to contacted service providers
  • Complete monthly contact by phone or in person with each participant on assigned caseload
  • Complete all documentation within 4 business days of contact with participant
  • Adhering to program policies as set forth by DHS
  • Administrative/Clerical duties; answering phones, faxing, copying, mailing, filing, emailing, greeting visitors, attending quarterly meeting, maintain strict confidentiality of participant's records, use of office equipment
  • Progressive knowledge of county, state, and federal laws
  • Work collaboratively with outside government funded agencies
08/2016 to 03/2017 Supports Coordinator Keystone Human Services | Hebron, CT,
  • Developed Individual Supports Plan (ISP) for assigned caseload
  • Ensure that all ISP's are submitted within 30 calendar days
  • Adhered to regulatory guidelines as set forth by ODP
  • Be resource to diverse communities
  • Administrative/Clerical duties; answering phones, faxing, copying, mailing, filing, emailing, greeting visitors, attend regular meetings, maintain strict confidentiality of participant's records, use of office equipment
  • Ability to establish respectful relationships with persons served to help them gain skills and confidence
  • Ability to work collaboratively with personnel, service providers and organizations
  • Capacity to maintain helping roles and to intervene appropriately to meet service goals
09/2015 to 08/2016 Lead Health Unit Coordinator Compass Group Usa Inc | Florence, AL,
  • Established professional interpersonal relationships with staff, patients and visitors
  • Maintained office equipment; telephones, fax/copier machines, and computers
  • Coordinated unit activities such as scheduling of tests and procedures, patient transports, completing errands, maintaining appropriate logs and filing reports
  • Utilized hospital information systems that included eRecord, Medipac, ShiftSelect, Responder, Careview and Teletracking
  • Participated in project and committee work (HUC Council)
  • Served as resource for staff and other hospital personnel
  • Provided important operational support, which included updating Careview, Responder, entering physician orders, coordinating patient information, managed over 50 patient/personnel calls daily, ordering supplies, stocking supplies, distributing mail, responding to patient requests, maintain strict confidentiality of patient's medical records
  • Assist with interviewing and training new employees
  • Fostered culture of service excellence
Expected in 08/2019 Master of Science | Public Management Arkansas State University, Jonesboro, AR GPA:

Phi Alpha National Honor Society for Public Administration Member, 2018

Expected in 08/2016 Bachelor of Science | Criminal Justice, Psychology Point Park University, Pittsburgh, PA GPA:
  • Alpha Phi National Society for Criminal Justice Member, 2015
  • Graduated Summa Cum Laude
  • Awarded "Above and Beyond the Call of Duty" as a Care Manager.
  • Awarded "STAR (Supportive/Talented/Adaptable/Respected) Award for Outstanding Achievement" as a Health Unit Coordinator.
  • Certified Assessor with the Department of Human Services Area Agency on Aging, 2017.

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School Attended

  • Arkansas State University
  • Point Park University

Job Titles Held:

  • Social Services Coordinator
  • Care Manager
  • Supports Coordinator
  • Lead Health Unit Coordinator


  • Master of Science
  • Bachelor of Science

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