Social Services Caseworker Resume Example
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SOCIAL SERVICES CASEWORKER
Summary
High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.
Skills
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Experience
Salvation Army UsaFebruary 2019 to CurrentSocial Services Caseworker
Southfield , MI
Southfield , MI
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Acted as role model for clients by exhibiting positive behaviors.
- Answered 10 calls per Hour to answer customer questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
Atria Senior Living Group, Inc.April 2017 to November 2018Elderly Caregiver
Thousand Oaks , CA
Thousand Oaks , CA
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Transported patients to and from medical, dental and personal care appointments.
- Administered all necessary medications as directed by care plan.
- Worked to improve patient outlook and daily living through compassionate care.
- Monitored clients' progress to report necessary changes.
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Worked with supervisory medical staff to review cases and improve care.
Human GoodAugust 2015 to February 2017Sales Assistant
Clovis , CA
Clovis , CA
- Handled credit and debit card payment processing to complete purchasing experience.
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Answered questions about current promotions and resolved issues according to store policies.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Suggested appropriate products and answered questions for customers.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Accepted and completed cash, check and credit card payments.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions regarding products, prices and availability.
- Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Education and Training
Live Oak High School June 2015High School DiplomaCity, State
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Resume Strength
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Resume Overview
School Attended
- Live Oak High School
Job Titles Held:
- Social Services Caseworker
- Elderly Caregiver
- Sales Assistant
Degrees
- High School Diploma
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