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Social Services Caseworker Resume Example

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SOCIAL SERVICES CASEWORKER
Summary

High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.

Skills
  • Women's issues
  • Patient-centered care
  • Violence prevention
  • Community outreach expert
  • Team building
  • Problem resolution
  • Relationship development
  • Organization
  • Team management
  • Communications
  • Customer service
  • Supervision
  • Client documentation
  • Care plan management
  • Compassionate client care
  • Behavior redirection
  • Patient relations
  • Quick problem solver
  • Processing payments
  • Merchandising proficiency
  • Customer needs assessment
  • Opening and closing procedures
  • Staff training and motivation
  • Team member motivation
  • MS Office
Experience
Salvation ArmyFebruary 2019 to CurrentSocial Services Caseworker
Concord, CA
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Answered 10 calls per Hour to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
Westmont LivingApril 2017 to November 2018Elderly Caregiver
Brentwood , CA
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported patients to and from medical, dental and personal care appointments.
  • Administered all necessary medications as directed by care plan.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Worked with supervisory medical staff to review cases and improve care.
TargetAugust 2015 to February 2017Sales Assistant
Pittsburg, CA
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Suggested appropriate products and answered questions for customers.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Accepted and completed cash, check and credit card payments.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Used product knowledge to assist customers and suggest products.
  • Answered customers' questions regarding products, prices and availability.
  • Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Education and Training
Live Oak High School June 2015High School DiplomaAntioch, CA
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Resume Overview

Companies Worked For:

  • Salvation Army
  • Westmont Living
  • Target

School Attended

  • Live Oak High School

Job Titles Held:

  • Social Services Caseworker
  • Elderly Caregiver
  • Sales Assistant

Degrees

  • High School Diploma

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