Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Social Media Marketing Intern, 01/2019 to Current
Lincoln Ventures – Austin, TX,
Lincoln Ventures – Austin, TX,
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Collaborated with team members to help expand marketing channels.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained inventory count, tracked usage and documented variances.
Peer Mentor, 02/2022 to 05/2022
Thresholds – Kankakee, IL,
Thresholds – Kankakee, IL,
- Provided clerical support to company employees by copying, faxing and filing documents.
- Provide general information related to the department.
- Record maintenance, preparation and review of forms, and data entry.
- Provide handouts and/or forms to customers.
- Maintained inventory count, tracked usage and documented variances.
- Set up Financial Aid equipment (such as go-center computers)
- Event preparation and support.
- Collection and records of data.
- Maintain knowledge of multiple programs.
- Provide limited technology support to end users.
- Interpret regulations and policies.
- Maintain and/or process records.
- Shared resources, opportunities and activities to support mentee's learning and development.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Sales Associate, 07/2020 to 04/2021
Trilogy Health Services – Rio Rancho, NM,
Trilogy Health Services – Rio Rancho, NM,
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Offering excellent customer service by attending to customer's questions, needs and concerns.
- Prepared merchandise for sales floor by pricing or tagging.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Cashier, 03/2019 to 09/2019
Southern States Cooperative, Inc. – Richmond, VA,
Southern States Cooperative, Inc. – Richmond, VA,
- Performed cash, card and check transactions to complete customer purchases.
- Cleaning designated areas before and after shifts.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Arts: Business, Expected in 05/2024
University of Houston - Downtown - Houston, TX
University of Houston - Downtown - Houston, TX
Associate of Arts: Liberal Arts And General Studies, Expected in 06/2022
Lone Star College - Houston, TX,
Lone Star College - Houston, TX,
- Cum Laude Graduate
- Dean's List 2020-2022
- 3.5 GPA
- TRIO SSS Member
- Leadership Cohort Member
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Resume Overview
School Attended
- University of Houston - Downtown
- Lone Star College
Job Titles Held:
- Social Media Marketing Intern
- Peer Mentor
- Sales Associate
- Cashier
Degrees
- Bachelor of Arts
- Associate of Arts
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