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soc analyst 1 resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

SOC Analyst and experienced IT professional, with a vested interest in Cyber Security and Penetration Testing. Acquired the CompTIA Security+, CySA+, and CSAP through self-teaching methods. Active on the TryHackMe platform, acquiring experience from the rooms created by others in the community. Has a demonstrated history of working in the information technology and services industry, primarily from time spent in Service Desk roles. Skilled in many IT related areas, organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • IDS Monitoring and Triage
  • IOC Monitoring
  • Log Analysis
  • Analytical and Critical Thinking
  • Deductive reasoning skills
  • Attention to Detail
  • Excellent Communication
  • Leadership
  • Self-Motivated
  • Technical Support
  • Account Management
  • Computer Networking
  • Mobile Device Management
  • Operating Systems
  • Network Administration
  • Phishing Analysis
Education
Arizona State University Tempe, AZ Expected in 05/2015 Bachelor of Science : Criminology & Criminal Justice - GPA :
  • Marine Corps Scholarship Recipient
Certifications

CompTIA CySA+ - Cyber Security Analyst

CSAP - CompTIA Security Analytics Professional

CompTIA Security+

Google IT Support Professional

Work History
Mantech International Corporation - SOC Analyst 1
Robins Air Force Base, GA, 03/2022 - Current
  • IDS monitoring and analysis through SIEM
  • Analyze network traffic for potential threats
  • Complete log analysis as needed, prioritizing and differentiating between potential intrusion attempts and false negatives
  • Create and track investigations to resolution
  • Compose security alert notifications
  • Ensure searches for Indicators of Compromise (IOCs) are completed when reported, through EDR tools
  • Monitor reported spam and phishing emails
  • Advise incident responders in steps to take to investigate and resolve computer security incidents
  • Review violations of computer security procedures and developed mitigation plans
  • Monitor computer virus reports to determine when to update virus protection systems
Inserso - Service Desk III
City, STATE, 08/2021 - 03/2022
  • Interact with other Tier 3 Engineers and Management
  • Support, assist, and mentor other Service Desk Technicians to resolve complex issues
  • Assist with managing small teams
  • Provided assistance with customer escalations to supervisor for all Service Desk Technicians
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
  • Provided assistance with account maintenance and assistance
  • Provided remote diagnostics and troubleshooting assistance
  • Communicated with users by answering phone calls, chat sessions, and emails
  • Created tickets with ServiceNow, to help resolve and track user issues through detailed documenting procedures
  • Observed, received, and otherwise obtained information from any relevant source, to assist with diagnosing and resolving technical issues, within policies and guidelines
  • Followed, reviewed, and updated Knowledge articles, and created new ones as appropriate
  • Responded to general inquiries and nontechnical questions, as needed
  • Provided prompt and courteous customer service, including website navigation assistance
Dexcom - Service Desk Lead
City, STATE, 04/2020 - 07/2021
  • Ensured that incoming calls, chats and web-submitted tickets were fairly being allocated to Service Desk Specialists
  • Guided, mentored and monitored Service Desk staff in their daily duties
  • Escalation point in Service Desk for advanced incidents, problems or requests
  • Engaged in user support interactions via telephone, chat and email platforms, providing standard first call support and worked to improve customer environment
  • Maintained user accounts, data integrity, and file system security for Service Desk environment by following company processes
  • Performed troubleshooting for technical problems remotely to assist with resolving reported issues from customers
  • Communicated highly technical information to both technical and nontechnical personnel
  • Drafted, reviewed and approved documentation and Knowledge Base articles in ServiceNow relevant to configuration, maintenance and troubleshooting of accounts and computer systems
  • Managed and followed through on projects that vastly improved workflow and required input of several teams, including account creation/termination process, and USB exemption procedure
  • Adhered to Change Control Processes and Procedures
  • Accurately documented and communicated system failures, repairs, installations, or changes to necessary parties
  • Ensured compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards
Accomplishments

Awarded a full-ride Marine Corps scholarship after high school, allowing me to attend Arizona State University

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • SOC Analyst 1
  • Service Desk III
  • Service Desk Lead

Degrees

  • Bachelor of Science

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