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sneaker reseller resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling Sneakers and learn new information quickly to maximize contributions and respond to changing customer preferences.

Skills
  • Relationship selling
  • Merchandising knowledge
  • Cash handling accuracy
  • Inventory control procedures
  • Product Sales
  • Energetic self-starter
  • Documentation and recordkeeping
  • Money Transfer Systems
  • Money handling
  • Cash register operation
  • Customer- and service-oriented
  • Outgoing personality
  • Superb time management
  • Sales expertise
  • Listening skills
  • Team player mentality
  • Reliable and punctual
  • Negotiation Tactics
Experience
Sneaker Reseller, 01/2017 - Current
Johnstone Supply, Inc Bothell, WA,
  • Maintained up-to-date knowledge of Nike and Adidas expertise in Jordans and applied to customer interactions.
  • Established measurable goals and key performance indicators to drive productivity.
  • Showcased Jordans through web design and photograph to increase sales and revenue.
  • Managed execution and documentation of contracts with product manufacturers.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Documented account and prospect activity proficiently in computerized customer relationship management system.
  • Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
  • Followed up with customer inquiries promptly and maximized internet lead opportunities.
  • Established credibility and created confidence quickly and easily with online sales prospects.
  • Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
  • Met or exceeded goals and objectives for online selling department.
  • Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.
Sales Associate, 02/2007 - 01/2008
Wegmans Food Markets, Inc. Allentown, PA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 10 customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Prepared cash deposits up to $1000 with zero discrepancies.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals 85% by cross-selling and promoting additional products.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
Bakery Associate, 02/2005 - 03/2007
Steven Madden, Ltd. Syracuse, NY,
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Operated POS system to process bakery sales transactions.
  • Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Adhered to food safety protocols to protect customers.
  • Replenished bakery cases and faced products throughout each shift.
  • Completed timely and thorough shift change procedures.
  • Suggested appropriate products and answered questions for customers.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Consulted with customers to provide advice about designs and document requirements.
  • Maintained physical stamina to handle cases up to 50 pounds and bakery carts weighing up to 75 pounds
Cashier, 01/2004 - 01/2005
Exxon Mobil City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed >100 transactions per day with exceptional accuracy.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education and Training
GED: , Expected in
-
Warwick Vets - Warwick, RI,
GPA:
Status -

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Resume Overview

School Attended

  • Warwick Vets

Job Titles Held:

  • Sneaker Reseller
  • Sales Associate
  • Bakery Associate
  • Cashier

Degrees

  • GED

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