Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Detail oriented and quality focused administrative professional with extensive customer support background. Successful track record of handling complicated administrative/clerical assignments and requests. Highly experienced in reconciling accounts with a high degree of accuracy. Offering a solid foundation in software application and data entry; proven ability to readily master new technology. Dedicated to maintaining strict confidentiality standards.
Skills
- Office Administration
- Clerical Experience
- Customer service
- Data Entry
- Upselling
- Order Fulfillment
- Account Reconciliation
- Money Handling
- Training & Supervisory experience
- Medical Receptionist
- HIPAA compliance
- Insurance Verification
- Medical Terminology
- Electronic Medical Records (EMR) software systems
- Medical Records
- Medical Billing
- Medical Scheduling
Education and Training
Artistic Beauty College Tucson, AZ Expected in – – : Cosmetology - :
Pima Community College Tucson, AZ Expected in – – : General Studies - :
Benson High School Benson, AZ Expected in – – High School Diploma : - :
Experience
Apria Healthcare - Sleep CQ Specialist
Roswell, NM, 06/2021 - Current
Roswell, NM, 06/2021 - Current
- Support hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources through electronic fax.
- Review health insurance plans in order to allow our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
- Reroute order intakes or documents to the correct department for proper processing.
- Conduct outbound calls to patients verifying resupply needs while maintaining strict HIPAA guidelines.
- Accurately document patient account with steps and actions taken during each contact.
Devereux - Sleep Supply Specialist
Glassboro, NJ, 10/2020 - 05/2021
Glassboro, NJ, 10/2020 - 05/2021
- Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
- Accurately process orders, returns or incorrect orders by working through complex systems and processes.
- Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
- Collect payment or make payment arrangements.
- Verify order status and correctly relay tracking information.
- Schedule RT Refits/Phone Visits for patients.
- Educate patients on the value of sleep therapy and the resupply program.
- Upsell patients on items that will improve their sleep therapy experience.
- Maintain in-depth knowledge of current marketing promotions.
- Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
- Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
Hyatt - COVID-19 Rapid Response Team Member
Glendale, CA, 05/2020 - 10/2020
Glendale, CA, 05/2020 - 10/2020
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Communicated professionally to explain all COVID-19 screening procedures to staff members and visitors.
- Inventoried and ordered medical and office supplies.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Updated electronic medical record with new patient, appointment and billing information.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Adhered to all industry best practices, safety protocols and company policies.
Banner Healthcare - Lead Front Office Receptionist
City, STATE, 08/2015 - 10/2020
City, STATE, 08/2015 - 10/2020
- Set up appointments for physician visits and procedures using calendar software.
- Entered patient information into system, including insurance, demographics and health history.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Handled office supply ordering, including ink cartridges, toner and paper
- Trained new staff on office procedures, insurance processes and medical terminology.
- Signed for packages, recorded all deliveries and distributed to personnel.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Personalization
- Strong Summary
- Target Job
- Typos
Resume Overview
School Attended
- Artistic Beauty College
- Pima Community College
- Benson High School
Job Titles Held:
- Sleep CQ Specialist
- Sleep Supply Specialist
- COVID-19 Rapid Response Team Member
- Lead Front Office Receptionist
Degrees
- Some College (No Degree)
- Some College (No Degree)
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:
