(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Detail oriented and quality focused administrative professional with extensive customer support background. Successful track record of handling complicated administrative/clerical assignments and requests. Highly experienced in reconciling accounts with a high degree of accuracy. Offering a solid foundation in software application and data entry; proven ability to readily master new technology. Dedicated to maintaining strict confidentiality standards.

  • Office Administration
  • Clerical Experience
  • Customer service
  • Data Entry
  • Upselling
  • Order Fulfillment
  • Account Reconciliation
  • Money Handling
  • Training & Supervisory experience
  • Medical Receptionist
  • HIPAA compliance
  • Insurance Verification
  • Medical Terminology
  • Electronic Medical Records (EMR) software systems
  • Medical Records
  • Medical Billing
  • Medical Scheduling
Education and Training
Artistic Beauty College Tucson, AZ Expected in : Cosmetology - GPA :
Pima Community College Tucson, AZ Expected in : General Studies - GPA :
Benson High School Benson, AZ Expected in High School Diploma : - GPA :
Apria Healthcare - Sleep CQ Specialist
Roswell, NM, 06/2021 - Current
  • Support hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources through electronic fax.
  • Review health insurance plans in order to allow our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
  • Reroute order intakes or documents to the correct department for proper processing.
  • Conduct outbound calls to patients verifying resupply needs while maintaining strict HIPAA guidelines.
  • Accurately document patient account with steps and actions taken during each contact.
Devereux - Sleep Supply Specialist
Glassboro, NJ, 10/2020 - 05/2021
  • Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
  • Accurately process orders, returns or incorrect orders by working through complex systems and processes.
  • Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
  • Collect payment or make payment arrangements.
  • Verify order status and correctly relay tracking information.
  • Schedule RT Refits/Phone Visits for patients.
  • Educate patients on the value of sleep therapy and the resupply program.
  • Upsell patients on items that will improve their sleep therapy experience.
  • Maintain in-depth knowledge of current marketing promotions.
  • Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
  • Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
Hyatt - COVID-19 Rapid Response Team Member
Glendale, CA, 05/2020 - 10/2020
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Communicated professionally to explain all COVID-19 screening procedures to staff members and visitors.
  • Inventoried and ordered medical and office supplies.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Updated electronic medical record with new patient, appointment and billing information.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Adhered to all industry best practices, safety protocols and company policies.
Banner Healthcare - Lead Front Office Receptionist
City, STATE, 08/2015 - 10/2020
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information into system, including insurance, demographics and health history.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Signed for packages, recorded all deliveries and distributed to personnel.

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School Attended

  • Artistic Beauty College
  • Pima Community College
  • Benson High School

Job Titles Held:

  • Sleep CQ Specialist
  • Sleep Supply Specialist
  • COVID-19 Rapid Response Team Member
  • Lead Front Office Receptionist


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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