Sleep CQ Specialist Resume Example Company Name

SLEEP CQ SPECIALIST

Summary

Detailoriented and quality focused administrative professional with extensive customer support background. Successful track record of handling complicated administrative/clerical assignments and requests. Highly experienced in reconciling accounts with a high degree of accuracy. Offering a solid foundation in software application and data entry; proven ability to readily master new technology. Dedicated to maintaining strict confidentiality standards.

Skills

Office Administration
Clerical Experience
Customer service
Data Entry
Upselling
Order Fulfillment
Account Reconciliation
Money Handling
Training & Supervisory experience

Medical Receptionist
HIPAA compliance
Insurance Verification
Medical Terminology
Electronic Medical Records (EMR) software systems
Medical Records
Medical Billing
Medical Scheduling

Experience

Company NameCity, StateSleep CQ Specialist06/2021 to Current

Support hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources through electronic fax.
Review health insurance plans in order to allow our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
Reroute order intakes or documents to the correct department for proper processing.
Conduct outbound calls to patients verifying resupply needs while maintaining strict HIPAA guidelines.
Accurately document patient account with steps and actions taken during each contact.

Company NameCity, StateSleep Supply Specialist10/2020 to 05/2021

Confirm accuracy of patient's eligibility and medical information to effectively facilitate order fulfillment.
Accurately process orders, returns or incorrect orders by working through complex systems and processes.
Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
Collect payment or make payment arrangements.
Verify order status and correctly relay tracking information.
Schedule RT Refits/Phone Visits for patients.
Educate patients on the value of sleep therapy and the resupply program.
Upsell patients on items that will improve their sleep therapy experience.
Maintain in-depth knowledge of current marketing promotions.
Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
Accurately document patient account to ensure comments, discussions and concerns are captured correctly.

Company NameCity, StateCOVID-19 Rapid Response Team Member05/2020 to 10/2020

Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Sanitized work area and sterilized equipment and instruments to comply with protocols.
Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
Communicated professionally to explain all COVID-19 screening procedures to staff members and visitors.
Inventoried and ordered medical and office supplies.
Maintained compliance with HIPAA protocols to safeguard patient privacy.
Updated electronic medical record with new patient, appointment and billing information.
Collaborated with healthcare teams to determine needs and support daily objectives.
Adhered to all industry best practices, safety protocols and company policies.

Company NameCity, StateLead Front Office Receptionist08/2015 to 10/2020

Set up appointments for physician visits and procedures using calendar software.
Entered patient information into system, including insurance, demographics and health history.
Called patients to confirm scheduled appointments and obtain additional details.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Handled office supply ordering, including ink cartridges, toner and paper
Trained new staff on office procedures, insurance processes and medical terminology.
Signed for packages, recorded all deliveries and distributed to personnel.

Education and Training

Some College (No Degree):CosmetologyArtistic Beauty College, City, State

Some College (No Degree):General StudiesPima Community College, City, State

High School DiplomaBenson High School, City, State

Resume Overview

School Attended

Artistic Beauty College
Pima Community College
Benson High School

Job Titles Held:

Sleep CQ Specialist
Sleep Supply Specialist
COVID-19 Rapid Response Team Member
Lead Front Office Receptionist

Degrees

Some College (No Degree) : Cosmetology
Some College (No Degree) : General Studies
High School Diploma

Sleep CQ Specialist Resume Example

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