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sky cap resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable, bilingual bellman consistently ensures safety of guests and luggage. Real go-getter with background providing excellent service in high-end, luxury properties. Consistently recognized for exceptional service and dedication to guest service. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Luggage loading and delivery
  • Guest services
  • Fluent in Spanish
  • Critical thinking
Experience
Sky Cap, 08/2019 - 09/2020
Envoy Air Inc. Grand Rapids, MI,
  • As a sky cap i deplane and board passengers take them to they pick up they luggage and to waiting area .
  • Met passengers at curb to help with check-in, luggage and equipment such as car seats and wheelchairs.
  • Greeted visitors with care and compassion and expressed empathy and patience for anxious, potentially disruptive and upset patrons.
  • Immediately responded to guest concerns and requests and quickly handled all issues.
  • Transferred suitcases, bags and other items from vehicles and main lobby to and from guest rooms.
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Receptionist, 06/2018 - 02/2019
Genuine Parts Company Southaven, MS,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed more than 20 incoming calls per day.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
Store Associate, 05/2018 - 09/2018
Doordash Saint Louis, MI,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Cashier, 07/2017 - 06/2018
Wegmans Food Markets, Inc. Lancaster, PA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Received payments for products and issued receipts.
Education and Training
High school diploma: , Expected in
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- ,
GPA:
Status -
GED: , Expected in
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GPA:
Status -
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

Job Titles Held:

  • Sky Cap
  • Receptionist
  • Store Associate
  • Cashier

Degrees

  • High school diploma
  • GED

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