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skip tracing investigations resume example with 14+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Fast-paced, goal-oriented  individual. I am a fast learner, very trainable, an accomplished communicator with excellent customer relations skill. I have a vibrant personality, a strong focus, and a track record for delivering results. I enjoy an  in-depth knowledge of and have been extensively trained in the  mortgage servicing industry, skip tracing, private investigation, and the wonderful and colorful world of the collections industry. I have a passion for these industries. I like to keep up to date with all national and federal guidelines and the changes happening pertaining to all above as well as government programs (even if it's on my own time) so that I'm always compliant. I've learned to implement strong sales techniques in my career in order to both help people save their homes from foreclosure, and or discuss liquidation options regarding their homes which is not always an easy decision or discussion to have. I also materialize some of those same set of sales skills to liquidate information while skip tracing in order to provide information to clients while remaining compassionate to the consumer. I'm a people person. I just can't help it, I love them, and usually they can sense that and it pays is spades. The power of just one persons positive persona can change a person's entire day and create a bond. I can also be firm if duty calls for that. I am experienced in management, supervision and team leadership. The teams I've lead can attest that they have always been happy, well trained, and truly feel as though I dedicated the time it took to help them succeed and achieve their goals as well as the company goals while I stressed compliance. I also have a background and knowledge in several types of law, including immigration law, breach of contract law, collections law, and family law.

Skills
  • Compliance
  • Skip Tracing
  • Mortgage Servicing
  • Collections
  • Ability to work quickly & efficiently, at a high degree of quality
  • Able to balance the needs of clients, team, as well as those of the business.
  • Project/Time Management
  • Fast learner who is trainable if need be
  • State and federal guideline savvy
  • Regulator guideline savvy
  • Excellent communication skills (verbal, written, and interpersonal skills)
  • Team management/Supervision
  • Attention to Detail a must
Work History
06/2016 to Current Skip Tracing & Investigations Benefitmall Inc. | Palo Alto, ,
  • I am constantly putting together the puzzle of thinking of new innovative techniques and utilizing cutting edge skip tracing software to stay head of the competition in order to locate individuals for multiple purposes on behalf of clients. I am usually able to liquidate information directly from the individuals or from skip tracing if they cannot be reached.
  • Information typically located includes but not limited to; locating (and VERIFYING. I will not send a file back as complete unless I typically have verification of some sort), current addresses for process serving, locating assets to liquidate, locating vehicles for repo, locate and verifying employment, locate and verifying banking information usually with current balance for garnishment ease.
  •  I submit a detailed file and (if available) screen shots of each verification with the file worked with a detailed report/notes on what was done to locate to the client.
  • I also adhere to both federal and state regulations and guidelines (such as the FDCPA etc if applicable) for the client.
  • When doing PI work:
  • Stake outs and video evidence if needed or requested.
  • Assemble case evidence and prepare time stamped concise reports suitable for submission to government agencies, courts and insurance carriers in regards to workers comp claims and missing persons.
  • Interview and obtain statements from claimants, witnesses and other individuals, allowing each case to hold merit in court and evidence to be processed more efficiently.
  • Install hidden tracking devices, and equipment for undercover investigations, providing authorities and attorneys with conclusive evidence needed for charges to be filed or proper further legal advice to be given.
  • Compile detailed documented reports on workers compensation claims, and child custody battles,allowing law enforcement or clients to gather evidence and recommend further action.
  • Spearhead territorial search initiatives based on interviews and clues to narrow down missing persons possible location



03/2012 to 07/2015 Relationship Manager, MHA - Mortgage Servicing Altice Usa | Humphrey, AR,
  • Compliance is of the utmost importance.
  • Relationship management, Single Point of Contact highly trained in subprime default mortgage industry.
  • Loss mitigation
  • Working with consumers who have fallen into default or in foreclosure to save their homes via modification or, depending on their situation, liquidate the home via short sale or deed in lieu of foreclosure.
  • I worked in a specialized department that dealt with MHA (Making Home Affordable) government programs such as but not limited to HAMP and HAFA. I was also trained and equipped to handle and submit each and every program offered by the company, not just MHA.
  • LPS/MSP
  • Extensive knowledge of CFBP regulations and guidelines and keeping up to date on their changes
    • Extensive knowledge of the FDCPA, TRID, GLBA, TILA, SCRA, RESPA, DODD Frank Act, FCRA, BSA Good relationship with the MHA (Making Home Affordable) and the department of treasury. Able to review and assess HUD1 documents, working with agents and am able to assess BPO\'s (broker price opinion).
  • Well versed in Fanny Mae and Freddie Mac.
  • Received a multitude of "compliment calls" from customers who said that I went above and beyond their expectations. 
  • Juggled a large group of loans delegated directly to me, Each loan was my responsibility to manage fully from initial contact with the customer to the point that their loan was completely current. Each loan was contacted directly by me every 5-10 days to ensure a personal relationship with the customer.
  • It was my job to ask the tough questions and build a very personal relationship to the customer to find out what program or resolution would best work for everyone.
  • It was my responsibility to know each and every necessary form and document to successfully complete a full review for each and every program to find a solution for the customer which can be extensive.
  • Highly educated on each document created by the federal government for their programs as well as those needed by the company to complete a successful review.
  • Worked with customer's attorney's, real estate agents and third party agencies working with the customers as well as internally with other departments within our company to make sure that the customer was getting the utmost care at all times while balancing the needs of the company.
  • Very comfortable with taking inbound and making outbound calls both independently and on a dialer.
  • Extremely fast with typing while talking
  • Extensive knowledge of multiple positions within the industry including but not limited to; foreclosure, underwriting, bankruptcy, GSE & conventional loans.






  • 2011 to 03/2012 Litigations Collector & Skip Tracer Bennett Law Office | , ,
    • Talented litigation assistant specializing in skip tracing, lawsuits, judgments, liquidation and assets.
    • I dealt with both clients, consumers, family members of consumers and lawyers.
    • Implemented various sales techniques with consumers to have them stipulate to agreements regarding their breach of contracts and debts.
    • If no resolution could be negotiated it was my responsibility to pursue and obtain judgements and then initiate garnishments or writs of execution.
    • I work with office software such as Excel, Outlook, Thunderbird, Microsoft Word, CLS, Latitude, and CUBS.
    • I am also trained use PACER and EXPERIAN.
    • I am also extremely trained in accessing court dockets in Utah, Idaho, Nevada, Oregon, and Washington. Firm was licensed in those states, so I am also highly knowledgeable regarding the state to state laws regarding litigation collections.
    • A highly trained skip-tracer and have extensive knowledge and training using TLO as well as other skip-tracing software and means such as Accurint and Fast Data.
    • At this firm I was asked to give presentations and teach classes to all of the employees on how to properly skip trace and utilize skip tracing software and tools to locate individuals as well as how to liquidate information out of consumers and family members.
    • I was then asked to help screen and train new hires.




    01/2010 to 2011 Litigation Collector & Skip Tracer Law Offices Of Elggren & Peterson | , ,
    • Goal oriented legal assistant, debt collector and highly trained skip tracer specializing in lawsuits, breach of contract, judgments, liquidation and assets.
    • I dealt with both clients, defendants and lawyers.
    • I drafted legal paperwork such as settlement offers, satisfactions, demand letters, garnishments, writ of execution\'s, and receipts.
    • Learned efficient and smart ways to collect on debt, while adhering to the F.D.C.P.A.
    • I work with office software such as Excel, Outlook, Microsoft Word, CLS, CUBS.
    • Accessing and utilizing PACER
    • I am also a highly trained skip-tracer and have extensive knowledge and training using TLO as well as other skip-tracing software and utilized creative means to gain information to initiate the process of serving the debtor with legal paperwork as well as locate any assets that may qualify for a writ of execution to be served.
    • Experienced in communicating with the courts, sheriff\'s office, and process servers.
    • I excelled and was asked to help screen new hires and then train them as well as teach employees via seminars how to properly skip trace and mine data.




    02/2009 to 05/2009 Collections Specialist Thomas Thomas Wichterman & Associates | City, STATE,
    • Judgment Enforcement, debt brokerage, collections, and franchising.
    • My position as a "pusher" helped me gain knowledge of the collections industry.
    • Position required me to gain customer trust and build a rapport with consumers, speak to their family members and third parties aiding TTW & Associates in collecting a considerable amount of payments.
    • Worked very closely with and helped our skip tracers to find new leads which gave me a passion for skip tracing.
    • Proficient with Latitude collections software.
    • Extensive knowledge of the F.D.C.P.A.
    • Unfortunately, this company went out of business shortly after I was hired. Mr. Thomas has written me a letter of recommendation.


    2007 to 2017 Executive Producer Hollywood Music T.V. | City, STATE, Motivated, aggressive and accomplished executive producer
  • Managed, supervised and delegated to a team of 5-20 people
  • Arranged travel and accommodations
  • Budgeted sponsor money
  • Wrote intricate in-depth interviews & time lines
    • Helped our editors complete T.V shows, commercials and promotional material for deadlines.
    • Specialized in marketing, sales, public relations, and artist liaisons it was crucially essential to maintain and create business relationships and contact with clients, artist managers, tour managers and record label executives.


    Education
    Expected in Associate of Applied Science | Communications Salt Lake Community College, Taylorsville, UT GPA: GPA: 4.0
    Enrolled into communications with focus on entering into law school to pursue breach of contract, collections and family law (to aid women pro-bono who are the victims of domestic violence).

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    Resume Overview

    School Attended

    • Salt Lake Community College

    Job Titles Held:

    • Skip Tracing & Investigations
    • Relationship Manager, MHA - Mortgage Servicing
    • Litigations Collector & Skip Tracer
    • Litigation Collector & Skip Tracer
    • Collections Specialist
    • Executive Producer

    Degrees

    • Associate of Applied Science

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