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skincare advisor specialist resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Guest Services Expertise
  • Relationship Building
  • General Office
  • Computer Savvy
  • Complaint resolution
  • Exceptional Communication Skills
  • Sales Expertise
  • Money Handling Abilities
  • Strategic Sales Knowledge
  • Creative Problem Solving
  • Medical Terminology Knowledge
  • Written Communication
  • Great Telephone Etiquette
  • Multitasking Abilities
Work History
10/2016 to 08/2019 Skincare Advisor Specialist Sitel | Albuquerque, NM,
  • Listen to clients to determine their skincare needs and suggest products that meet those needs based on expertise, advise clients about colors and types of makeup, and instruct them in makeup application techniques.
  • Determine which products or colors will improve clients' skin quality and appearance.
  • Assisted in other areas, if requested/necessary, such as cashier and beauty studio.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Advised clients on proper home-care regimens.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Informed guests of appropriate products available to increase retail sales.
  • Participated in team-building activities to enhance working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
08/2011 to 01/2014 Customer Sales Representative Ralph Lauren | Wiltshire, MS,
  • Responsible for ensuring that customer transactions are processed quickly and accurately.
  • Answered customer questions via telephone as well , facilitating will call pick –ups and resolving any issues.
  • Responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers, creatively and proactively pursuing new business and utilized prospecting to make contact with customers.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Upsold customers by recommending Insurance(Asurion)on their devices, Upsold accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Brought in more than $6k in new sales each day by leveraging successful sales techniques to build relationships and convert prospects into paying customers
  • Activated accounts for clients interested in new services.
  • Submitted service tickets for equipment maintenance requests.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer accounts and relationships.
  • Provided replacement files to customers missing data, media files, and software components.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular .
01/2009 to 07/2011 Pro Account Associate The Home Depot Inc | City, STATE,
  • Inspected merchandise to verify quality prior to customers taking ownership.
  • Scheduled deliveries, monitored progress and coordinated with shipping companies.
  • Proved track record of managing, selling and developing relationships with strategic merchants.
  • Set up over 20 clients, updated and closed customer accounts in computer system.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed and responded to correspondence and inquiries from customers and vendors.
12/2006 to 06/2008 Travel Agent Hub Travel Agency (Call Center) | City, STATE,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Education
Expected in to to | Basics Morton Community College, Cicero, IL, GPA:
Expected in 10/2020 to to Aesthetics | Medical Aesthetician Universal Spa Training Academy, Inc., Downers Grove, IL GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Morton Community College
  • Universal Spa Training Academy, Inc.

Job Titles Held:

  • Skincare Advisor Specialist
  • Customer Sales Representative
  • Pro Account Associate
  • Travel Agent

Degrees

  • Some College (No Degree)
  • Aesthetics

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