Loss Prevention, Security, Cash, Audits, Coaching, Disciplinary Procedures, Scheduling, Team Building, Training, Sales, Kitchen, Multitasking, Problem Solving, Retail, Retail Marketing, Sales Goals, Stocking, Waitress, Operations, Customer Accounts, Inventory, Operations Manager, Staffing; including hiring and disciplinary action, Customer Service, Extensive Sales, Managerial, Microsoft Office, Ms Office, Outlook, Outlook Express, Receptionist, Retail Sales, Typing, Clients, Including Sales.
Computer Skills Extensive use of Microsoft Office Suite and Outlook Express, Web navigation, capable of typing 70 words per minute |
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I was recognized for the following but not limited to meeting/exceeding audit scores, personal and team sales goals, prevention loss, customer service.
*As a Trainer, I am recognized through my ability to work quickly and efficiently. I am titled as a person of leadership for the staff at all times. I am a go to person for critical thinking and problem solving. While maintaining the standard multitasking, there are times that I work side by side with an assigned new employee to teach and advise them of proper protocol and ensure standards.
*Ability to work great with other wait staff and kitchen members to ensure the restaurant is operating efficiently. Taking orders attentively to minimize possible mistakes. Knowledge and understanding of menu and company promise.
* Effective communication with the grill cooks for order accuracy.
* Achieving sales goals. Up selling items such as beverages, adding a desert, or retail items in the store.
* Completion of side work while servicing guests. The side work consists of our cleaning, safety, and stocking responsibilities.
*Ensure guests are attended to for refills, satisfied with all items once delivered, condiments, additional items, and that they have all they may need for a great experience.
*Assist in day to day operations of the branch; ensure security, confidentiality, provide superior customer experience, loss prevention, achieve goals, product knowledge, maintain compliance, etc.
*Responsible for acquiring new customer accounts, servicing existing customers with their financial needs, uncovering opportunities to assist & retain the customer, growing the business.
*Responsible for scheduling, ensuring adequate staff levels, ensuring the team and branch were operationally sound, audits, reports, minimize teller differences with coaching and observation, over all loss prevention, sole ownership of vault, adhering to all cash levels to ensure safety and security, compliance training, coaching and observing all staff is providing a positive customer experience.
*Knowing our customers, delegating responsibilities to tellers and bankers quarterly to ensure that all staff is educated on procedures, disciplinary procedures followed when needed, leading by example, motivating and coaching teller line for referrals and team building skills, etc.
May 13, 2013 - Present, Cortiva Institute of Massage Therapy, Woodridge, Il 60517 Massage Licensed Therapist *GPA 4.0/4.0
Loss Prevention, Security, Cash, Audits, Coaching, Disciplinary Procedures, Scheduling, Team Building, Training, Sales, Kitchen, Multitasking, Problem Solving, Retail, Retail Marketing, Sales Goals, Stocking, Waitress, Operations, Customer Accounts, Inventory, Operations Manager, Staffing; including hiring and disciplinary action, Customer Service, Extensive Sales, Managerial, Microsoft Office, Ms Office, Outlook, Outlook Express, Receptionist, Retail Sales, Typing, Clients, Including Sales.
Companies Worked For:
School Attended
Job Titles Held:
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