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Single Billing Office/Financial Counselor Resume Example

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SINGLE BILLING OFFICE/FINANCIAL COUNSELOR
Summary
Highly enthusiastic customer service professional with 20  years client interface experience. Dedicated administrative professional motivated to maintain customer satisfaction and contribute to company success.  Solid understanding of the values of providing excellent customer service. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.  Broad industry experience includes Healthcare, Finance and insurance. Knowledge of personal computers, Windows and Internet Explorer, as well as practice management systems. Knowledge of medical terms, carrier networks, IPAs, MSOs, HMOs, PCP and contract affiliations including managed care contracts and compliance. 400,000 monthly for a durable medical equipment company. Accurately reported, documented and resolved collective issues which led to profits. Microsoft Excel skills to develop inventory tracking spreadsheets.
Highlights
  • Coding, ICD-9
  • Software: Brightree, Epic, NextGen, Medinformatix, (Electronic Medical Records)
  • Microsoft Office proficiency
  • Results-oriented
  • Results-oriented
  • Dedicated team player
  • Strong interpersonal skills
  • Meticulous attention to detail
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Research
  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
Researched and resolved billing problems that had been previously missed.

Member of a high performing billing team which led to collections over $400,000 monthly.
Experience
Pre-Service Representative/Financial Counselor
October 2013 to CurrentCompany Name － City, State
  • Maintained a professional presence at all times.
  • Applied computer skills to specific job duties.
  • Maintained current knowledge of insurance and third party billing practices /reconciliation.
  • Resolved accounts to expedite payments and maximize system cash flow.
  • Completed follow ups on all daily work file accounts or as deemed appropriate by department leadership.
Billing Specialist/Customer Service Representative
July 2013 to October 2013Company Name － City, State
  • Performed data entry into practice mgmt system, including any applicable copays taken at time of service.
  • Completed coding verifications up to and including CPT, ICD-9 and modifiers.
  • Performed patient registration of information as needed.
  • Completed Workers Compensation charges and printed out applicable claim forms to attach all corresponding medical records.
  • Posted patient and insurance payments.
  • Followed up on unresolved billing issues/denials.
  • Worked closely with other individuals handling daily billing.
  • Provided customer service assistance to patients/clients involving billing and any other issues.
Front Office Assistant
June 2006 to July 2010Company Name － City, State
  • Served in a supervisory position over an orthopedic physician front office.
  • Performed data entry.
  • Reconciled charges and monies at days and months end.
  • Scheduled diagnostic tests and obtained prior authorizations.
  • Provided patient check- in and check-out, reconciled daily balance sheet for charges, credits and payments, settled a cash drawer, registered patients, and provided general clerical and greeting duties.
Billing Specialist/Customer Services Representative
May 2005 to January 2006Company Name － City, State
  • Assisted in various aspects of insurance billing and collections.
  • Resolved customer and patient issues.
  • Provided customer service as a home healthcare agency.
Education
Bachelor of Science : Interdisciplinary Studies, 12 2014East Tennessee State University (ETSU) － City, StateInterdisciplinary Studies Speech, Sociology, Psychology, Principles of Economics, Fundamentals of Communication, Merchandising, Retail Marketing, Marketing, Organizational & Behavioral Management
Interests
Cancer Walk-a-thon, Kingsport, TN, 2013 Gold Star Fitness (fitness training), Kingsport, TN 2006-Present Relay for Life, Rogersville, TN 2010, 2012
Skills
agency, balance sheet, billing, cash flow, clerical, CPT, clients, customer service, data entry, Economics, forms, front office, ICD-9, insurance, leadership, mgmt, Marketing, Merchandising, mail, Microsoft Office Suite, office, Windows 7, office manager, Organizational, Coding, Psychology, Retail, Speech, supervisory, supervision, phone
Additional Information
  • COMMUNITY INVOLVEMENT AND ACTIVITIES Cancer Walk-a-thon, Kingsport, TN, 2013 Gold Star Fitness (fitness training), Kingsport, TN 2006-Present Relay for Life, Rogersville, TN 2010, 2012
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Resume Overview

School Attended

  • East Tennessee State University (ETSU)

Job Titles Held:

  • Pre-Service Representative/Financial Counselor
  • Billing Specialist/Customer Service Representative
  • Front Office Assistant
  • Billing Specialist/Customer Services Representative

Degrees

  • Bachelor of Science : Interdisciplinary Studies , 12 2014

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