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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
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Summary
Total IT experience: 20 Yrs
Outstanding Experience in Siebel Public Sector, Siebel Financials, Siebel eCommunications, Siebel eAutomotive, Siebel Call Center, Siebel Sales and Siebel Marketing Enterprise Strong skills in Administration, Installation, Production Support, Maintenance and Enhancements of Siebel Applications. Experience in Upgrading Siebel Application thru IRM & Innovation Packs Experience in setting up/Supporting corporate environment for Siebel Enterprise using Load Balacing Techniques Applications i.e. Capacity Planning, Installing Servers, Clients and Databases Executed SIEBEL projects for Automotive, Banking, Media and Telecom industry
Core Strengths
  • CRM : Siebel 7.X, Siebel 8.X and Siebel Tools, Open UI & Oracle BI Publisher, Upgrade thru Innovation Pack 2014/2016 and IRM
  • Applications : Siebel Industry Applications & Siebel Sales, Siebel Call Center, Siebel Partner Portal.
  • SIEBEL server installation & configuration, Patch management


  • Oracle BIP 11G
  • Database : Oracle 11G, 12C and MS-SQL server.
  • Operating System : AIX, Windows & Solaris
  • Siebel version upgrade
  • Setting up Siebel tools, Mobile/dedicated client
  • Technical Abilities overall in the Field of Siebel Administration
Experience
Siebel Administrator, 02/2017 to Current
AccentureCambridge, MA,

Client: Justice Center of NY

Schenectady NY

Platform: Siebel 8.2.2.4 Public Sector IP 2013, Open UI, Oracle 11g, Windows 2008 R2
  • To Support, Administer and maintain Clustered SIEBEL environments thru Failover Cluster Manager
  • Migration of codes from DEV to Test to Production environments
  • Maintaining and Scheduling Batch Jobs thru Task Scheduler for Production Environments
  • Responsible for jobs administration, users administration, troubleshooting, components - monitoring, setup environments, etc
  • Deploy application (LOV, SRF, Repository, Web services, etc. and contribute to migration preparation and tasks)
  • Responsible to Submit Daily Status Reports
  • Responsible to Debug issues Related to Server Components and Siebel Servers
  • Manage Environment Availability Environment and database Health checks Alerts on H/W resources utilization
  • Compiling and deploying of  SRF's on various environments
  • To install hot fixes, patches from oracle
  • Responsible to Maintain Oracle BIP 11G Servers and ensure its task running
  • Responsible to provide technical support activities to Development team
  • Provide On-Call Support during Weekends
Siebel Administrator, 08/2012 to 02/2017
AccentureOklahoma City, OK,
Client: New Jersey Pension & Benefits
Platform: Siebel 8.2.2.14/IP 2016, Public Sector, Oracle 11g, AIX 7.1, Windows 2013

  • To Support, Administer and maintain SIEBEL environments.
  • Manage and monitor project environments - Performs configuration, change management and maintain environments in operational condition.
  • Migration of codes from DEV to Test to Production environments
  • To upgrade from 8.2.2.1 to 8.2.2.3 Thru Incremental Repo Merge Process
  • Upgraded from 8.2.2.3 to 8.2.2.14 with Innovation Pack 2014 Performs administration tasks (jobs administration, users administration, troubleshooting, components - monitoring, setup environments, etc.
  • Upgraded to IP2014 to IP2016
  • Deploy application (LOV, SRF, Repository, Web services, etc and contribute to migration preparation and tasks) 
  • Responsible to Submit Weekly Status Reports and conduct weekly status update meetings with the Stake holders
  • Manage Environment Availability Environment and database Health checks Alerts on H/W resources utilization Compiling and deploying of SRF's
  • To install hot fixes, patches from oracle
  • Responsible to provide all technical support activities to Dev team
  • Provides On-Call Support during Weekends
Team Lead, 08/2011 to 07/2012
PanjivaVirtual, AZ, USA

Client: Medtronic Inc 

Platform: Siebel 8.1.1.5 eClinical, Oracle 11g, Solaris, Window 2003 
Major task and responsibilities includes:
 
  • To Support, Administer and maintain SIEBEL environments
  • To Monitor Server Components and ensure its task running
  • Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's
  • To install hot fixes, patches from oracle Responsible to provide all technical support activities to Dev team.
Package Solution Consultant, 10/2010 to 07/2011
Eurofins Scient.Berkeley, CA,

Client: Oracle Center of Excellence

Platform: Siebel 8.1 ecommunications, Oracle 11g, AIX 5.3, Window 2003 & Linux 2.6
  • Siebel 8.1 ecommunications, Oracle 11g, AIX 5.3, Window 2003 & Linux 2.6 Major task and responsibilities includes: To Install.
  • Support, Administer and maintain SIEBEL environments To Monitor Server Components and ensure its task running Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's To install hot fixes, patches from oracle To Implement the QF's from Oracle Responsible to provide all technical support activities to Dev team.
Senior Administrator, 10/2009 to 09/2010
IconRaleigh, NC,

Client:  Sun DTH Private Ltd, Chennai

Platform: Siebel 8.1 eMedia, Oracle 11g, Oracle BI Publisher & AIX 5.3


  • To install, Support, Administer and maintain SIEBEL DEV, QA, Training & Production environments
  • To Install and Configure Oracle BI Publisher To Monitor Server Components and ensure its task running
  • Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's Deployment of Workflow / Lookup Values To install hot fixes, patches from oracle
  • Responsible to provide all technical support activities to Dev team.
Senior Project Leader, 10/2007 to 10/2009
Sensata TechnologiesBoise, ID,

Client: Ford Moto Company North America

Platform: Siebel 7.5.3 eAutomotive, Oracle 9i, AIX 5.1
  • Worked as a Offshore Team Lead for Siebel production support Team To Support, Administer and maintain SIEBEL production environments To Support, Administer and maintain SIEBEL DEV, QA & Training environments
  • To Monitor Server Components and ensure its task running Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's Deployment of Workflow / Smartscripts / Lookup Values Scheduling & Monitoring and updates Batch and cron jobs Monitoring and troubleshooting ETL informatica jobs
  • To Co-ordinate and Support N.A.onsite team To Monitor Server performance thru monitoring tools To perform weekly maintenance activities during weekends To Create weekly status reports Plan & Co-ordinate Database re-org for Application Performance.
  • To install hot fixes, patches from oracle Responsible to provide all technical support activities to onsite team Periodical Password Change (FTP, eMail Profile, Generic Id) Execute Campaign Jobs Organize/Attend Meetings / conf.Calls for Application 
Siebel Environment Manager, 04/2007 to 09/2007
Hillard HeintzeWhite Plains, NY,
Client: Oracle Consulting Australia
Platform: Siebel 7.8 eCommunications, Windows 2003 Oracle
  • Worked as a Team Member for Siebel SIT Fix Team
  • To Support, Administer and maintain SIEBEL Fix environment
  • Responsible for fixing defects and bugs arise during testing
  • Responsible to apply hot fixes in FIX environment
  • Coordinating with IDC team in India in respect of fixing defects, releases and migration of codes from DEV to FIX environments
  • Responsible to do full or incremental compile as necessary
  • Documenting status on defects list and submitting to the higher management
  • Responsible to provide all technical support activities to Testing team
Siebel Technial Support Consultant, 11/2004 to 10/2006
Hillard HeintzeArlington, VA,

Client: Riyad Bank

Platform: Siebel 7.5,3, 7.7 efinance, Windows 2000 & AIX Oracle 
  • Worked as a Administrator and Team Lead for 2nd level support
  • To Support, Administer and maintain SIEBEL Production environment Involved in Business Analysis, requirement gathering and converting to technical specification Coordinated with the Development team in respect to bug fixing, releases, migration of codes from DEV to UAT to Production Documented support Activities submitting to the Call Centre Head on Monthly basis Documented Release notes, Incident Reports etc Involved in Pre-upgrade and Post upgrade tasks with Upgrade Team
  • To define and manage Siebel Security and user access
  • To profile the users in the Siebel CTI and assign appropriate drivers
  • To Map and PC's and Telesets for the Users
  • To address the issues raised from the Business and call centre users
  • To Interact with the client and gathering the requirements To Create, Modify and release new Assignment Rules To Monitor Server Components and ensure its task running To manage the capacity planning and performance of all aspects of the performance of the application Performing upgrades and applying patches in line with business requirements.
  • To develop and implement, clear standards, policies, procedures and processes that govern the use of and activities surrounding the platform baselines and provide full and standard documentation.
  • To maintain high level of awareness and knowledge of technology, industry and market, trends and changes.
Siebel Consultant, 03/2004 to 10/2004
Avid Technology ProfessionalsColumbia, , Singapore

Client: HP, Singapore

Platform: Unix, Win2K, Oracle9i and Siebel PRM & eChannel 7.5.3, Informatica Power Center 6.1, Business Objects 6
  • Major task and responsibilities includes: Working as a 2nd level Support To administer and maintain multiple SIEBEL environments
  • To manage deployment of change control across defined environments To Move repository Data across different environments
  • To define and manage Siebel Security and user access Scheduling workflows on informatica for incremental refresh of data
  • To perform Full load of data from OLTP to OLAP thru Informatica
  • To address the configurations issues raised from the Business Users
  • To Interact with the client and to resolve the issues raised by the user
  • To manage the capacity planning and performance of all aspects of the performance of the application Performing upgrades and applying patches in line with business requirements.
  • To develop and implement, clear standards, policies, procedures and processes that govern the use of and activities surrounding the platform baselines and provide full and standard documentation.
  • To maintain high level of awareness and knowledge of technology, industry and market, trends and changes.
Software Design Engineer, 08/2003 to 02/2004
Mahindra British Telecom Ltd British Telecom UKCity, STATE,

Client: British Telecom, UK

Platform: Unix, Win2K, Oracle9i and Siebel eCommunication 7.5.3 

  • Major task and responsibilities includes: Working as a 3rd level Support To Configure and Customize the Siebel Application Responsible for Siebel Server Administration Involved In all administration activities in Siebel.
Consultant, 10/2002 to 07/2003
GlobeSoft Pte LtdCity, , Singapore
Client: HP, Singapore
Platform: Win NT, Oracle8i and Oracle Sales Online, Business Objects, Siebel 6.3
  • Working as a 2nd line Support for Users using Siebel 2000
  • To Configure and Customize the Siebel Application
  • Responsible for Siebel Server Administration
  • To Monitor Assignment Manager
  • To Change Assignment Manager Rules and Criteria’s, if necessary Ø  To identify & fix the bugs in the applications
  • To address the configurations issues raised from the Call Centre Users
  • Involved In all administration activities in Siebel
  • Worked as a 2nd line Support for Users using Oracle Sales Online throughout Asia Pacific Countries
  • Interaction with the Client, Tele Conference & Dealing with the raised Queries
  • Interaction With the users providing OSO access privilege
  • Responsible for Administrating Business Objects Interaction With the users using BO and providing access
  • Responsible for Application Enhancement
  • Responsible for Production Support of the Application
Analyst Programmer, 05/2002 to 10/2002
Pavaru Informatics Pte LtdCity, STATE, UK
Client: Arupa Soft
Platform: Win NT, Oracle8i and Siebel 2000
  • Working in Development, Test, Production Environments
  • Interaction with the Client, Tele Conference
  • Interaction With the end users providing siebel access privilege
  • Responsible for Application Enhancement
  • Responsible for writing Siebel VB Scripting in BC & Applet level
  • Responsible for Production Support of the Application 
Consultant, 09/2001 to 09/2002
IBS IFOCOM (P) LtdCity, STATE,

Platform: Win NT, Oracle8i and Siebel 2000

  • Setting Up Off shore development Environment Setting Up Servers and Workstations for the Siebel Development Configuration of Siebel Modules in Siebel Tools Used Siebel VB at Application Level Prepared Documentation and Planning Providing Solutions on Siebel Configuration Issues to On-Site Team Members
  • To Train Junior Siebel Configurators and Developers and Guide them in all the aspect of the project.
Siebel Consultant, 04/2001 to 08/2001
Innova SolutionsCity, , Singapore
Client: National Computer Systems, Singapore
Platform: Siebel 99/2000, Oracle 8i, WindowsNT
  • To Configured the module with Siebel Tools
  • To Customize the application according the client requirement
  • To Responsible to Configure and run EIM
  • To Use Siebel VB for Validations
  • To Responsible for creating Local DB
  • To Administration of development Server
  • To Support Technical fort Call Center Users
  • To Clarify Technical Doubts from the Call Center Users
  • To Conduct end user training
Member Technical, 09/2000 to 03/2001
HCL Technologies LtdCity, STATE, India
Client: CITI Bank N.A., Japan
Platform: Siebel 98/2000, Oracle 8i, WindowsNT
  • Responsible for Upgrading the Development Environment
  • Responsible for Upgrading Production Environment
  • Responsible for Installing Siebel 2000 Software
  • Responsible for Debugging the Application After Upgrade
  • Responsible for Enhancement the Investment Modules & Loan Module
  • Responsible for Developing new modules like Business Loans 
  • Responsible for Configuring Sub Modules of Business Loans like Personal Loans and Corporate Loans
Developer, 04/1999 to 04/2000
Futura Info SolutionsCity, STATE,


  • Siebel Tools 4.0, Oracle 7.3 & Siebel Sales Enterprises98/99 Major task and responsibilities includes: Identified tables as per Data Flow Diagram.
  • Created business components and business objects.
  • Responsible for creating different types of applets like Pick List, Multi Value Group, Associate Applet, Standard, List Applet.
  • Responsible for creating multiple toggles under various business objects.
  • Responsible for creating views and allotting views as per positions.
  • Responsible for creating Screens for each business object.
  • Responsible for establishing Multi Value Links and creating Multi Value Group Applet.
  • Responsible for creating attachments.
  • Responsible for creating Pick List.
  • Responsible for creating Menus.(Application level and Applet Level) Responsible for preparing reports using Actuate Developer Workbench.
  • Used Siebel VB at Application Level.

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    • Siebel Administrator
    • Siebel Administrator
    • Team Lead
    • Package Solution Consultant
    • Senior Administrator
    • Senior Project Leader
    • Siebel Environment Manager
    • Siebel Technial Support Consultant
    • Siebel Consultant
    • Software Design Engineer
    • Consultant
    • Analyst Programmer
    • Consultant
    • Siebel Consultant
    • Member Technical
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