Outstanding Experience in Siebel Public Sector, Siebel Financials, Siebel eCommunications, Siebel eAutomotive, Siebel Call Center, Siebel Sales and Siebel Marketing Enterprise Strong skills in Administration, Installation, Production Support, Maintenance and Enhancements of Siebel Applications. Experience in Upgrading Siebel Application thru IRM & Innovation Packs Experience in setting up/Supporting corporate environment for Siebel Enterprise using Load Balacing Techniques Applications i.e. Capacity Planning, Installing Servers, Clients and Databases Executed SIEBEL projects for Automotive, Banking, Media and Telecom industry
Core Strengths
CRM : Siebel 7.X, Siebel 8.X and Siebel Tools, Open UI & Oracle BI Publisher, Upgrade thru Innovation Pack 2014/2016 and IRM
Applications : Siebel Industry Applications & Siebel Sales, Siebel Call Center, Siebel Partner Portal.
SIEBEL server installation & configuration, Patch management
Oracle BIP 11G
Database : Oracle 11G, 12C and MS-SQL server.
Operating System : AIX, Windows & Solaris
Siebel version upgrade
Setting up Siebel tools, Mobile/dedicated client
Technical Abilities overall in the Field of Siebel Administration
Experience
Siebel Administrator, 02/2017 to Current Accenture – Cambridge, MA,
Client: Justice Center of NY
Schenectady NY
Platform:
Siebel 8.2.2.4 Public Sector IP 2013, Open UI, Oracle 11g, Windows 2008 R2
To Support, Administer and maintain Clustered SIEBEL environments thru Failover Cluster Manager
Migration of codes from DEV to Test to Production environments
Maintaining and Scheduling Batch Jobs thru Task Scheduler for Production Environments
Responsible for jobs administration, users administration, troubleshooting, components - monitoring, setup environments, etc
Deploy application (LOV, SRF, Repository, Web services, etc. and contribute to migration preparation and tasks)
Responsible to Submit Daily Status Reports
Responsible to Debug issues Related to Server Components and Siebel Servers
Manage Environment Availability Environment and database Health checks Alerts on H/W resources utilization
Compiling and deploying of SRF's on various environments
To install hot fixes, patches from oracle
Responsible to Maintain Oracle BIP 11G Servers and ensure its task running
Responsible to provide technical support activities to Development team
Provide On-Call Support during Weekends
Siebel Administrator, 08/2012 to 02/2017 Accenture – Oklahoma City, OK,
Client: New Jersey Pension & Benefits
Platform:
Siebel 8.2.2.14/IP 2016, Public Sector, Oracle 11g, AIX 7.1, Windows 2013
To
Support, Administer and maintain SIEBEL environments.
Manage
and monitor project environments - Performs configuration, change management
and maintain environments in operational condition.
Migration
of codes from DEV to Test to Production environments
To
upgrade from 8.2.2.1 to 8.2.2.3 Thru Incremental Repo Merge Process
Upgraded
from 8.2.2.3 to 8.2.2.14 with Innovation Pack 2014 Performs
administration tasks (jobs administration, users administration,
troubleshooting, components - monitoring, setup environments, etc.
Upgraded to IP2014 to IP2016
Deploy
application (LOV, SRF, Repository, Web services, etc and contribute to
migration preparation and tasks)
Responsible to Submit Weekly Status Reports and conduct weekly status update meetings with the Stake holders
Manage Environment Availability Environment
and database Health checks Alerts on H/W resources utilization
Compiling and deploying of
SRF's
To
install hot fixes, patches from oracle
Responsible
to provide all technical support activities to Dev team
Provides
On-Call Support during Weekends
Team Lead, 08/2011 to 07/2012 Panjiva – Virtual, AZ, USA
Siebel 8.1 ecommunications, Oracle 11g, AIX 5.3, Window 2003 & Linux 2.6 Major task and responsibilities includes: To Install.
Support, Administer and maintain SIEBEL environments To Monitor Server Components and ensure its task running Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's To install hot fixes, patches from oracle To Implement the QF's from Oracle Responsible to provide all technical support activities to Dev team.
Senior Administrator, 10/2009 to 09/2010 Icon – Raleigh, NC,
To install, Support, Administer and maintain SIEBEL DEV, QA, Training & Production environments
To Install and Configure Oracle BI Publisher To Monitor Server Components and ensure its task running
Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's Deployment of Workflow / Lookup Values To install hot fixes, patches from oracle
Responsible to provide all technical support activities to Dev team.
Worked as a Offshore Team Lead for Siebel production support Team To Support, Administer and maintain SIEBEL production environments To Support, Administer and maintain SIEBEL DEV, QA & Training environments
To Monitor Server Components and ensure its task running Migration of codes from DEV to QA to Production environments Compiling and deploying of SRF's Deployment of Workflow / Smartscripts / Lookup Values Scheduling & Monitoring and updates Batch and cron jobs Monitoring and troubleshooting ETL informatica jobs
To Co-ordinate and Support N.A.onsite team To Monitor Server performance thru monitoring tools To perform weekly maintenance activities during weekends To Create weekly status reports Plan & Co-ordinate Database re-org for Application Performance.
To install hot fixes, patches from oracle Responsible to provide all technical support activities to onsite team Periodical Password Change (FTP, eMail Profile, Generic Id) Execute Campaign Jobs Organize/Attend Meetings / conf.Calls for Application
Siebel Environment Manager, 04/2007 to 09/2007 Hillard Heintze – White Plains, NY,
Client: Oracle Consulting Australia
Platform:
Siebel 7.8 eCommunications, Windows 2003 Oracle
Worked as a Team Member for Siebel SIT Fix Team
To
Support, Administer and maintain SIEBEL Fix environment
Responsible
for fixing defects and bugs arise during testing
Responsible
to apply hot fixes in FIX environment
Coordinating
with IDC team in India
in respect of fixing defects, releases and migration of codes from DEV to FIX
environments
Responsible
to do full or incremental compile as necessary
Documenting
status on defects list and submitting to the higher management
Responsible
to provide all technical support activities to Testing team
Siebel Technial Support Consultant, 11/2004 to 10/2006 Hillard Heintze – Arlington, VA,
Client: Riyad Bank
Platform: Siebel 7.5,3, 7.7 efinance, Windows 2000 & AIX Oracle
Worked as a Administrator and Team Lead for 2nd level support
To Support, Administer and maintain SIEBEL Production environment Involved in Business Analysis, requirement gathering and converting to technical specification Coordinated with the Development team in respect to bug fixing, releases, migration of codes from DEV to UAT to Production Documented support Activities submitting to the Call Centre Head on Monthly basis Documented Release notes, Incident Reports etc Involved in Pre-upgrade and Post upgrade tasks with Upgrade Team
To define and manage Siebel Security and user access
To profile the users in the Siebel CTI and assign appropriate drivers
To Map and PC's and Telesets for the Users
To address the issues raised from the Business and call centre users
To Interact with the client and gathering the requirements To Create, Modify and release new Assignment Rules To Monitor Server Components and ensure its task running To manage the capacity planning and performance of all aspects of the performance of the application Performing upgrades and applying patches in line with business requirements.
To develop and implement, clear standards, policies, procedures and processes that govern the use of and activities surrounding the platform baselines and provide full and standard documentation.
To maintain high level of awareness and knowledge of technology, industry and market, trends and changes.
Platform: Unix, Win2K, Oracle9i and Siebel PRM & eChannel 7.5.3, Informatica Power Center 6.1, Business Objects 6
Major task and responsibilities includes: Working as a 2nd level Support To administer and maintain multiple SIEBEL environments
To manage deployment of change control across defined environments To Move repository Data across different environments
To define and manage Siebel Security and user access Scheduling workflows on informatica for incremental refresh of data
To perform Full load of data from OLTP to OLAP thru Informatica
To address the configurations issues raised from the Business Users
To Interact with the client and to resolve the issues raised by the user
To manage the capacity planning and performance of all aspects of the performance of the application Performing upgrades and applying patches in line with business requirements.
To develop and implement, clear standards, policies, procedures and processes that govern the use of and activities surrounding the platform baselines and provide full and standard documentation.
To maintain high level of awareness and knowledge of technology, industry and market, trends and changes.
Software Design Engineer, 08/2003 to 02/2004 Mahindra British Telecom Ltd British Telecom UK – City, STATE,
Client: British Telecom, UK
Platform: Unix, Win2K, Oracle9i and Siebel eCommunication 7.5.3
Major task and responsibilities includes: Working as a 3rd level Support To Configure and Customize the Siebel Application Responsible for Siebel Server Administration Involved In all administration activities in Siebel.
Consultant, 10/2002 to 07/2003 GlobeSoft Pte Ltd – City, , Singapore
Client: HP, Singapore
Platform: Win NT, Oracle8i and Oracle Sales Online, Business Objects,
Siebel 6.3
Working
as a 2nd line Support for Users using Siebel 2000
To
Configure and Customize the Siebel Application
Responsible
for Siebel Server Administration
To
Monitor Assignment Manager
To
Change Assignment Manager Rules and Criteria’s, if necessary
Ø
To
identify & fix the bugs in the applications
To
address the configurations issues raised from the Call Centre Users
Involved
In all administration activities in Siebel
Worked
as a 2nd line Support for Users using Oracle Sales Online throughout
Asia Pacific Countries
Interaction
with the Client, Tele Conference & Dealing with the raised Queries
Interaction
With the users providing OSO access privilege
Responsible
for Administrating Business Objects Interaction
With the users using BO and providing access
Responsible
for Application Enhancement
Responsible
for Production Support of the Application
Analyst Programmer, 05/2002 to 10/2002 Pavaru Informatics Pte Ltd – City, STATE, UK
Client: Arupa Soft
Platform: Win NT, Oracle8i and Siebel 2000
Working
in Development, Test, Production Environments
Interaction
with the Client, Tele Conference
Interaction
With the end users providing siebel access privilege
Responsible
for Application Enhancement
Responsible
for writing Siebel VB Scripting in BC & Applet level
Responsible
for Production Support of the Application
Consultant, 09/2001 to 09/2002 IBS IFOCOM (P) Ltd – City, STATE,
Platform: Win NT, Oracle8i and Siebel 2000
Setting Up Off shore development Environment Setting Up Servers and Workstations for the Siebel Development Configuration of Siebel Modules in Siebel Tools Used Siebel VB at Application Level Prepared Documentation and Planning Providing Solutions on Siebel Configuration Issues to On-Site Team Members
To Train Junior Siebel Configurators and Developers and Guide them in all the aspect of the project.
Siebel Consultant, 04/2001 to 08/2001 Innova Solutions – City, , Singapore
Client: National
Computer Systems, Singapore
Platform: Siebel 99/2000, Oracle 8i, WindowsNT
To
Configured the module with Siebel Tools
To
Customize the application according the client requirement
To
Responsible to Configure and run EIM
To
Use Siebel VB for Validations
To
Responsible for creating Local DB
To
Administration of development Server
To Support Technical fort
Call Center
Users
To
Clarify Technical Doubts from the Call
Center Users
To
Conduct end user training
Member Technical, 09/2000 to 03/2001 HCL Technologies Ltd – City, STATE, India
Client: CITI
Bank N.A., Japan
Platform: Siebel
98/2000, Oracle 8i, WindowsNT
Responsible
for Upgrading the Development Environment
Responsible
for Upgrading Production Environment
Responsible
for Installing Siebel 2000 Software
Responsible
for Debugging the Application After Upgrade
Responsible
for Enhancement the Investment Modules & Loan Module
Responsible
for Developing new modules like Business Loans
Responsible
for Configuring Sub Modules of Business Loans like Personal Loans and Corporate
Loans
Developer, 04/1999 to 04/2000 Futura Info Solutions – City, STATE,
Siebel Tools 4.0, Oracle 7.3 & Siebel Sales Enterprises98/99 Major task and responsibilities includes: Identified tables as per Data Flow Diagram.
Created business components and business objects.
Responsible for creating different types of applets like Pick List, Multi Value Group, Associate Applet, Standard, List Applet.
Responsible for creating multiple toggles under various business objects.
Responsible for creating views and allotting views as per positions.
Responsible for creating Screens for each business object.
Responsible for establishing Multi Value Links and creating Multi Value Group Applet.
Responsible for creating attachments.
Responsible for creating Pick List.
Responsible for creating Menus.(Application level and Applet Level) Responsible for preparing reports using Actuate Developer Workbench.
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