LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-driven manager with over five years experience, who is able to train, monitor and encourage her team to give customers memorable and positive experiences. Skillful in all areas of store operations. Reliable, attentive professional with great attention to detail and excellent organizational skills who is motivated to learn, grow and excel within the company.

Skills
  • Aging operations
  • Teamwork / Collaboration
  • Project management
  • Staff leadership, direction & development
  • Client Relationships
  • Customer needs assessment
  • Inventory control & oversight
  • Interpersonal and written communication
  • Progress monitoring
  • Problem resolution
Education
Drexel University Philadelphia, PA Expected in 06/2009 Bachelor of Science : Interior Design - GPA :
  • Graduated cum laude
Work History
Cambria - Showroom Manager
Minneapolis, MN, 08/2016 - Current
  • Accepted the request to transfer to Chicago from Savannah, where I hired new and capable staff while fostering a great team relationship between the inside associates and the BDS
  • Developed a new, strong performing team after almost 100% turnover
  • Grew showroom in invoiced dollars 21.2% from 2016-2017 and 15.8% from 2017-2018 and 7.9% from 2018-2019
  • Continuously managed store operations to meet and exceed Aging / Operations Goals and Controllable Returns
  • Built an effective working relationship with the 3PL
  • Showroom was used as a location to host and train new managers and new showroom staff and serve as an example of how to operate
  • Often served as a source for peers and fellow managers – mentoring on operations and assisting other managers in developing skills to meet their goals
  • Collaborated with all company departments to ensure success in operations, sales and events / promotions
  • Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize their experience
  • Maintained accurate inventory
  • Coached an existing team member into a Senior Sales Associate Role
  • Guided a new hire to transition into an Account Manager Role
Cambria - Showroom Manager
Philadelphia, PA, 10/2014 - 08/2016
  • Promoted to manager after 5 months as an associate
  • Achieved 17% growth in the Savannah Market in 2015
  • Kept Controllable Returns Percentage low / 2% in 2015
  • Cultivated a valuable relationship with existing associate, despite being promoted ahead of her
  • Greatly supported the new BDS program and fostered a team culture where the BDS was our most important client. Everyone's role was defined and respected and supported to achieve success
  • Worked closely with the BDS to generate and execute successful projects and orders
  • Partnered well with both BDS and sales associates in client selections meetings
  • Kept morale and commitment to excellence high during a difficult time while an employee was out on short term disability
  • Managed inventory successfully & accurately for both the showroom & Annex
  • Oversaw the Annex Annual Sales & saw improvements as a result year over year
  • Hired a new associate who went on to develop the skills to take over as manager
  • Successfully completed ALA with the top score during that session
  • Oversaw employee performance, corrected problems and offered techniques to maintain productivity targets
Ferguson - Showroom Sales Associate
Baton Rouge, LA, 06/2014 - 10/2014
  • Worked with customers, both trade and residential
  • Answered customer questions regarding sizing, style, availability and functionality in order to generate the best sale possible for both Circa and the end user
  • Completed orders through the Sales Pad system, followed up and tracked orders to keep the customer informed on a regular basis
  • Facilitated product shipping and made sure delivery information was passed on appropriately
  • Processed product returns and assisted customers with re-selections quickly and professionally
  • Maintained an organized, clean and well stocked showroom, that helped to give every client the curated experience we strive for
  • Maintained and merchandised the Annex, while driving quick floor sales from that location
  • Assisted my manager with inventory counts and making sure all merchandise was properly tagged and displayed, as well as staying on top of showroom approvals
  • Conducted sales appointments both inside and outside the showroom, often with designers and occasionally with end users
  • Worked on both commercial and residential projects
  • Worked with my team to collaboratively reach targets, consistently meeting or exceeding our quotas
24e Design Co. - Manager / Lead Interior Designer
City, STATE, 11/2012 - 06/2014
  • Hired as a sales associate and promoted within 6 months
  • Served a duel role as floor manager and lead sales associate
  • Managed and worked the showroom sales floor, meeting and exceeding team sales goals as well as personal sales goals
  • Increased personal sales goals by an average of 75%; increased design team's sales by an average of 35%
  • Reorganized and managed inventory – greatly reducing loss and creating a schedule for reorders
  • Influential in putting the Quick books / POS systems into place and handled all inventory entry
  • Assisted in creating a Company Handbook that explained company policies and procedures
  • Responsible for interviewing all staff and making hiring recommendations to owners
  • Worked directly with vendors on order management and set up training sessions with reps and showroom staff
  • Created the staff schedule as well as managing and scheduling the designer's off-site client meetings
  • Accompanied the owner on market buying trips and assisted in the selections process
  • Met with clients both in home and in the showroom based on need to select furniture, fabrics and finishes for their spaces
  • Drafted plans for approval and placed orders for selected items
  • Assisted in merchandising the showroom and window displays

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Resume Overview

School Attended

  • Drexel University

Job Titles Held:

  • Showroom Manager
  • Showroom Manager
  • Showroom Sales Associate
  • Manager / Lead Interior Designer

Degrees

  • Bachelor of Science

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