Results-driven manager with over five years experience, who is able to train, monitor and encourage her team to give customers memorable and positive experiences. Skillful in all areas of store operations. Reliable, attentive professional with great attention to detail and excellent organizational skills who is motivated to learn, grow and excel within the company.
Skills
Aging operations
Teamwork / Collaboration
Project management
Staff leadership, direction & development
Client Relationships
Customer needs assessment
Inventory control & oversight
Interpersonal and written communication
Progress monitoring
Problem resolution
Education
Drexel UniversityPhiladelphia, PAExpected in 06/2009 ā āBachelor of Science:Interior Design - GPA:
Graduated cum laude
Work History
Cambria - Showroom Manager Minneapolis, MN, 08/2016 - Current
Accepted the request to transfer to Chicago from Savannah, where I hired new and capable staff while fostering a great team relationship between the inside associates and the BDS
Developed a new, strong performing team after almost 100% turnover
Grew showroom in invoiced dollars 21.2% from 2016-2017 and 15.8% from 2017-2018 and 7.9% from 2018-2019
Continuously managed store operations to meet and exceed Aging / Operations Goals and Controllable Returns
Built an effective working relationship with the 3PL
Showroom was used as a location to host and train new managers and new showroom staff and serve as an example of how to operate
Often served as a source for peers and fellow managers ā mentoring on operations and assisting other managers in developing skills to meet their goals
Collaborated with all company departments to ensure success in operations, sales and events / promotions
Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize their experience
Maintained accurate inventory
Coached an existing team member into a Senior Sales Associate Role
Guided a new hire to transition into an Account Manager Role
Promoted to manager after 5 months as an associate
Achieved 17% growth in the Savannah Market in 2015
Kept Controllable Returns Percentage low / 2% in 2015
Cultivated a valuable relationship with existing associate, despite being promoted ahead of her
Greatly supported the new BDS program and fostered a team culture where the BDS was our most important client. Everyone's role was defined and respected and supported to achieve success
Worked closely with the BDS to generate and execute successful projects and orders
Partnered well with both BDS and sales associates in client selections meetings
Kept morale and commitment to excellence high during a difficult time while an employee was out on short term disability
Managed inventory successfully & accurately for both the showroom & Annex
Oversaw the Annex Annual Sales & saw improvements as a result year over year
Hired a new associate who went on to develop the skills to take over as manager
Successfully completed ALA with the top score during that session
Oversaw employee performance, corrected problems and offered techniques to maintain productivity targets
Answered customer questions regarding sizing, style, availability and functionality in order to generate the best sale possible for both Circa and the end user
Completed orders through the Sales Pad system, followed up and tracked orders to keep the customer informed on a regular basis
Facilitated product shipping and made sure delivery information was passed on appropriately
Processed product returns and assisted customers with re-selections quickly and professionally
Maintained an organized, clean and well stocked showroom, that helped to give every client the curated experience we strive for
Maintained and merchandised the Annex, while driving quick floor sales from that location
Assisted my manager with inventory counts and making sure all merchandise was properly tagged and displayed, as well as staying on top of showroom approvals
Conducted sales appointments both inside and outside the showroom, often with designers and occasionally with end users
Worked on both commercial and residential projects
Worked with my team to collaboratively reach targets, consistently meeting or exceeding our quotas
24e Design Co. - Manager / Lead Interior Designer City, STATE, 11/2012 - 06/2014
Hired as a sales associate and promoted within 6 months
Served a duel role as floor manager and lead sales associate
Managed and worked the showroom sales floor, meeting and exceeding team sales goals as well as personal sales goals
Increased personal sales goals by an average of 75%; increased design team's sales by an average of 35%
Reorganized and managed inventory ā greatly reducing loss and creating a schedule for reorders
Influential in putting the Quick books / POS systems into place and handled all inventory entry
Assisted in creating a Company Handbook that explained company policies and procedures
Responsible for interviewing all staff and making hiring recommendations to owners
Worked directly with vendors on order management and set up training sessions with reps and showroom staff
Created the staff schedule as well as managing and scheduling the designer's off-site client meetings
Accompanied the owner on market buying trips and assisted in the selections process
Met with clients both in home and in the showroom based on need to select furniture, fabrics and finishes for their spaces
Drafted plans for approval and placed orders for selected items
Assisted in merchandising the showroom and window displays
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