Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Client Relationships
Interpersonal and written communication
Showroom setup
Marketing strategy
Process and procedure development
Distribution center management
Strategic selling
Merchandising operations
Developing brand messaging
Excellent Communication
Decision Making
Active Listening
Self-Motivated
Organization and Time Management
Multitasking Abilities
Flexible and Adaptable
Training and Development
Work History
08/2016 to 08/2021
Showroom ManagerGms – De Pere, WI,
Provided prompt, courteous service to every individual entering showroom.
Directed sales reps on how to display furniture and other items.
Kept showroom expenses appropriate and reasonable to drive operational efficiency.
Determined key details for showroom light fixtures, flooring and accessories.
Managed custom projects by completing initial quotes, design and sample requests.
Liaised with marketing team to identify and develop sales and promotional events.
Drove employee engagement and guest experience through coaching, training and development.
Set goals for showroom employees and provided support and motivation to help each achieve true potential.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Marked-down clearance items and relocated merchandise to proper store areas.
Recruited, managed and motivated 10-member retail team to give every guest positive and memorable experiences.
Successfully drove new product lines to increase annual profits by 32%.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Researched issues to obtain appropriate answers to customer inquiries.
Mentored new sales associates to contribute to store's positive culture.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Promoted business' development by building and maintaining relationships with new clients.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Generated personal sales to meet or exceed established sales goals.
11/2013 to 06/2016
Account ManagerTextron – Mclean, VA,
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Oversaw new business development and customer servicing.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Listened attentively to client feedback and worked with product development team to introduce new services.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Capitalized on emerging trends in customer preferences and marketplaces.
Educated clients on new Natural stone and updated account information to maintain high standards of client service.
Managed book of business across 250 accounts.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Obtained approval of concepts by submitting rough drafts to management or to client.
Identified design requirements for each project.
Developed and maintained courteous and effective working relationships.
Consulted with clients to determine architectural preference to meet overall design goals.
Developed space planning concepts, color palette selections and textile presentations.
Developed space planning concepts, color palette selections and textile presentations.
Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
Programmed space requirements from schematic design to construction document phase and installation.
Specified appropriate products and natural stone materials to meet project objectives and design scheme.
Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Assisted clients with budget considerations and made recommendations for all construction finishing materials.
Proved successful working within tight deadlines and fast-paced atmosphere.
Carefully reviewed contractor submittals of finish materials.
Completed visits before, during and after installations to assess quality and performance.
Directed teams in installation, testing, start-up and system commissioning tasks.
Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
Scheduled timelines of operations and work teams.
Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs.
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