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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Business Manager skilled in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 12-year history of successful industry performance. Executive level experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Skills
  • Microsoft Office (Ex. Word, PowerPoint, Excel, Outlook, SharePoint)
  • Client Relationships
  • Revenue management
  • Interpersonal and written communication
  • Process and procedure development
  • Business operations
  • Team management
  • Problem resolution
  • Relationship development
  • Operational improvement
  • Project organization
  • Compensation and benefits
  • Payroll coordination
  • WorkForce Improvements
  • Personnel Recruitment
  • Equal Opportunities Facilitation
  • Training and Development
Work History
02/2019 to 03/XXX0
Showroom Manager Raymour & Flanigan Furniture Providence, RI,
  • Organizing highly effective marketing campaigns, increasing community involvement, and coupons to up-sell the customer.
  • Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and conducting regular inventories.
  • Preparing bi-weekly and bi-annual payroll and maintenance budgets for corporate management approval.
  • Guaranteeing that all safety and security standards, as well as company policies, were adhered to.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Provided exceptional customer service to customers, increasing customer loyalty 76%.
02/2018 to 01/2019
Office and HR Manager Town Square Media El Paso, TX,
  • Active support in HR communications highlighting company’s policies, employee on-boarding, and exit interviews.
  • Implemented an editorial calendar for the organization’s online periodicals and planned external communications.
  • Responsible for the overall planning, coordination, and management for all major events, and/or training events.
  • Actively led and/or participated in organizing a variety of department and committee briefings, and hosted weekly conference calls to accomplish day-to-day mission objectives and project goals.
  • Formed and implemented performance measurement reviews for individual employee components to meet corporate and contract requirements with notable success.
  • Designed career postings, interviews, candidate screenings, new hire orientations, and training modules.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Conducted company-wide town hall meetings to convey updates.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Processed payroll garnishments such as tax liens and child support.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Handled all incoming business and client requests for information.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Arranged corporate and office conferences for company employees and guests.
  • Completed bi-weekly payroll.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
02/2015 to 01/2018
HR & Operations Manager Ice Cream Jubilee City, STATE,
  • Active support in HR communications highlighting company’s policies, employee on-boarding, and exit interviews.
  • Designed career postings, interviews, candidate screenings, new hire orientations, and training modules.
  • Met company goals for recruitment, assembled new hire packets, recorded payroll inquiries, and disbursements.
  • Formed and implemented performance measurement reviews for individual employee components to meet corporate and contract requirements with notable success.
  • Analyzed the company’s business operations, staff performance, and daily work flow system.
  • Accountable for maintaining the company’s loss prevention standards and control system within stores.
  • Performed daily clerical duties: data entry, bookkeeping, notetaking, and preparing meeting agendas for executives.
  • Applied new checklist to improve product quality and safety measures to ensure an efficient workplace.
  • Efficiently managed the operations of 6 retail locations and production facility.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Education
Expected in 2009
Bachelor of Arts:
Art Institute of Washington DC - Arlington VA,
GPA:
Expected in 2006
High School Diploma:
- ,
GPA:

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Resume Overview

School Attended

  • Art Institute of Washington DC

Job Titles Held:

  • Showroom Manager
  • Office and HR Manager
  • HR & Operations Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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