Experienced Business Manager skilled in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 12-year history of successful industry performance. Executive level experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.
Skills
Microsoft Office (Ex. Word, PowerPoint, Excel, Outlook, SharePoint)
Organizing highly effective marketing campaigns, increasing community involvement, and coupons to up-sell the customer.
Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and conducting regular inventories.
Preparing bi-weekly and bi-annual payroll and maintenance budgets for corporate management approval.
Guaranteeing that all safety and security standards, as well as company policies, were adhered to.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained team members in successful strategies to meet operational and sales targets.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Provided exceptional customer service to customers, increasing customer loyalty 76%.
02/2018 to 01/2019
Office and HR ManagerTown Square Media – El Paso, TX,
Active support in HR communications highlighting company’s policies, employee on-boarding, and exit interviews.
Implemented an editorial calendar for the organization’s online periodicals and planned external communications.
Responsible for the overall planning, coordination, and management for all major events, and/or training events.
Actively led and/or participated in organizing a variety of department and committee briefings, and hosted weekly conference calls to accomplish day-to-day mission objectives and project goals.
Formed and implemented performance measurement reviews for individual employee components to meet corporate and contract requirements with notable success.
Designed career postings, interviews, candidate screenings, new hire orientations, and training modules.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Conducted company-wide town hall meetings to convey updates.
Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Processed payroll garnishments such as tax liens and child support.
Processed employee W-9 and I-9 forms and managed benefits and leave time.
Handled all incoming business and client requests for information.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Arranged corporate and office conferences for company employees and guests.
Completed bi-weekly payroll.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
02/2015 to 01/2018
HR & Operations ManagerIce Cream Jubilee – City, STATE,
Active support in HR communications highlighting company’s policies, employee on-boarding, and exit interviews.
Designed career postings, interviews, candidate screenings, new hire orientations, and training modules.
Met company goals for recruitment, assembled new hire packets, recorded payroll inquiries, and disbursements.
Formed and implemented performance measurement reviews for individual employee components to meet corporate and contract requirements with notable success.
Analyzed the company’s business operations, staff performance, and daily work flow system.
Accountable for maintaining the company’s loss prevention standards and control system within stores.
Performed daily clerical duties: data entry, bookkeeping, notetaking, and preparing meeting agendas for executives.
Applied new checklist to improve product quality and safety measures to ensure an efficient workplace.
Efficiently managed the operations of 6 retail locations and production facility.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Education
Expected in 2009
Bachelor of Arts: Art Institute of Washington DC - Arlington VA, GPA:
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