OFFICE MANAGEMENT * BUSINESS OPERATIONS SUPPORT Accomplished, versatile professional with extensive experience in providing highly effective business operations support and office management. Highly skilled in performing proactive customer service focused on building and maintaining valued clientele. Ability to anticipate and promptly respond to organizational needs resulting in facilitating smooth business operations. Meticulous attention to detail maintaining a high level of accuracy and confidentiality. Well organized and able to multi-task multiple projects in fast paced environment. Trusted liaison between executives and staff/customers. Solid background in interior design, fine arts and merchandising. Diligent problem-solver with excellent communication, interpersonal, efficiency, and organization skills. Computer proficiency.
Highlights
Office Management
Documents Creation
Project Coordination *Executive Support
Policies & Procedures
Customer Service *Showroom Management
Meetings, Events Management
Time Management, Scheduling
Key Skills Assessment
Effectively coordinate multiple projects and meet deadlines under pressure without compromising quality
Excels working independently or in team environment
Exceptional customer service; reputation for facilitating a positive work environment
Adept at planning, formulating logistics, organizing and implementing projects and programs
Effective liaison between executives and employees/customers with ability to prioritize matters requiring attention
Highly skilled in executive calendar management and event scheduling and coordination
Accomplishments
Experience
Showroom Manager, 03/2011 - Present Cambria – , ,
Welcome and engage customers, ascertain customer needs and product interests, and provide requested information in person or via phone.
Ensure that all customers receive prompt and efficient service.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Plan budgets and authorize payments and merchandise returns while maintaining confidentiality of customer records.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Recall customer information from the computer system, such as past sales, order status, as needed Establish and implement policies, goals, objectives, and procedures for their department.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Assist in the training and development of new customer service employees Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Report violations of company policies and the misappropriation of company assets.
Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Ensured passenger, cabin and crew safety by diligently enacting all in-flight policies, procedures and Federal Aviation Regulations.
Conducted pre-flight cabin and equipment checks.
Campus Administrator, 01/1998 - 01/2003 INTERNATIONAL ACADEMY Of DESIGN And TECHNOLOGY – , ,
Career Colleges of Chicago Team leader for a staff of 10 direct reports in coordinating equipment and supply purchasing and telephone administration/upgrade and training.
Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.
Promote the university by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.
Trained motivated and supervised staff; monitored and reviewed employee progress.
Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.
Managed budget and developed strategies for growing operations department.
Event planning special events for college open houses and other corporate and staff functions.
Quickly determined, troubleshot and effectively resolved problems for staff and students.
Represent institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes.
Compiled and expedited accreditation documentation.
Remaining responsible for the day-to-day facilities operations including supervising the maintenance and alteration of office areas and equipment such as the layout, arrangement and housekeeping of office facilities; purchasing office supplies, furniture, office equipment etc.
for the entire staff Managed all office operations including staff management and scheduling, record keeping, project management, prioritization, and adherence to office policies and procedures.
Maintained and met schedules successfully.
Reviewed leases with operations manager and managed build outs.
Education
Bachelor Fine Arts: , Expected in - Fashion Institute of Technology - , GPA:
Bachelor of Science: Psychology, Expected in 2016 - University of Phoenix - , GPA: Psychology
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