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Showroom Coordinator Resume Example

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SHOWROOM COORDINATOR
Summary

Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.

Enthusiastic individual with superior skills in working inboth team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Skills
  • Personnel management
  • Complaint resolution
  • Key accounts and territory management
  • Data analysis and reporting
  • Lead generation
  • Issue and conflict resolution
  • Mentoring and coaching
  • Systems and automation applications
  • Public speaking
  • Sales tactics
  • Brand management
  • Administrative support
  • Customer service
  • Communications
  • Inventory management
  • Invoice generation
  • Problem resolution
  • RFI Scanners
  • Relationship development
  • Organization
  • Operational improvement
  • Team building
  • MS Office
  • Supervision
  • Business operations
Experience
Showroom Coordinator
Burr Ridge, ILNext Door and Window Company /Jan 2018 to May 2020
  • Kept the showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met with each associate to establish realistic monthly sales goals.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Collaborated with other [Job title]s in meetings to brainstorm new ideas and discuss best ways to handle [Type] issues.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Automated office operations, managed client correspondence and tracked records.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted [Job title]s by listening in on customer calls and suggesting techniques to close sales.
  • Identified new markets for penetration by carefully researching potential customers' buying habits.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Retail Sales Associate
Downers Grove, ILDuluth Trading Company /Sep 2016 to May 2017
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Increased sales [Number]% through suggestive selling and persuasiveness.
  • Promoted customer satisfaction by [Action] and [Action].
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Help customers load purchased equipment when necessary.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Fostered customer retention by assessing and meeting product needs.
  • Promoted brand through event marketing, demonstrations and sales.
  • Helped customers by answering questions and locating merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted customers by checking [Software] system to find merchandise at other locations, arranging for shipments and delivery.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Adhered to all company initiatives and achieved established goals for each.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Customer Service Representative
Romeoville, ILConcepts Communication /Jan 2003 to Sep 2016
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Some College (No Degree): Business AdministrationChicago State UniversityChicago, IL
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Resume Overview

Companies Worked For:

  • Next Door and Window Company
  • Duluth Trading Company
  • Concepts Communication

School Attended

  • Chicago State University

Job Titles Held:

  • Showroom Coordinator
  • Retail Sales Associate
  • Customer Service Representative

Degrees

  • Some College (No Degree) : Business Administration

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