Seasoned customer service specialist with background in providing advice on diverse customer situations.
Played an instrumental role in increasing customer satisfaction ratings index from 60% to 92% within 3 years.
Improved customer based due to being detailed orientated.
Responsible for setting up accounts, researching vendor product lines, and orchestrating order ship dates. Working side by side with designers, homeowners and vendors on fabrics, hardware and motorization.
Responsible for signing new members to Direct Buy and helping members to choose manufacturers for various types of products from home furnishings to build material.
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