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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated, hardworking.
Skills
  • Customer service focus
  • Product knowledge
  • High energy
  • Multi-tasking strength
  • Goal-oriented
  • Positive and friendly
Work History
Shore Excursion Manager, 2017 - Current
Evolution Gaming Southfield, MI,

As the Shore Excursion Manager, I am responsible for the full operation and success of the shipboard Excursion program, including achieving cruise to cruise revenue goals and excellent customer rating scores. I lead, hire, promote, coach and evaluate the staff members and Assistant Manager to ensure top tier customer service for our Carnival Guests. Build strong working relationships with outside vendors to ensure top quality Carnival excursions for our guests.

Assistant Shore Excursion Manager, 06/2015 - 01/2017
Carnival Cruise Line City, STATE,
  • Assist Shore Excursion Manager in maximizing net revenues for the Shore Excursion department.
  • Assist in training and development of Shore Excursion Associates.
  • Assist in identifying and maintaining the training requirements for all Entertainment and Guest Services staff involved with the Shore Excursion program.
  • Be compliant with all SOP and SMS policies.
  • Ensure maximum capacities are available and utilized to their full potential.
  • Maintainhighestlevel of guest service.
  • Monitor and evaluate the Excursions ensuring Carnival Cruise Line standards are met in accordance with contractual agreements.
  • Process the Fun Ashore Guide (tour brochure) and the subsequentdistribution of tour tickets.
  • Liaise closely with all contracted tour operators, keeping them updated with tour counts, ensuring the operators are advised of any peculiarities.
  • Maintain effective communication flow between shipboard personal and shore side management.
  • Assist with the dispatch of our guests
  • Became proficient in Microsoft Word, Excel,Power Pointand thein-house applications: SPMS, SecureCRT, AITV and Tour Invoice Application.
  • Assist in accurately reporting and maintaining all voyage end information; revenues, operational conditionals and tour counts.
Casino Dealer, 08/2012 - 10/2014
Carnival Cruise Line City, STATE,
  • Dealt various casino games such as craps, blackjack and poker.
  • Selected to deal to the most valued patrons.
  • Maintained a secure table and accurate payouts while providing exemplary customer service to our guests and fellow co-workers.
  • Assisted in planning promotional events to attract guests to the casino.
  • Selected several times as Employee of the month for achieving excellence in customer service and performance.
Bar Tender, 03/2010 - 05/2012
Savoy Hotel City, STATE,
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Waited on multiple customers at the bar and throughout the bar area and assisted the waiters and waitress' with orders.
  • Cleaned, mopped and vacuumed the bar area.
  • Verified that guests at the bar were of legal age.
Education
Gambling Operations: Gaming, Expected in 2011
-
Blackpool and The Fylde College - Blackpool, Lancashire, England
GPA:
Electrical Installations & Electro-Technical Services: Electrical, Expected in 2010
-
Preston College - Preston, Lancashire, England
GPA:
High School Diploma: , Expected in 2005
-
ST Mary's Catholic College - Blackpool, Lancashire, England
GPA:

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Resume Overview

School Attended

  • Blackpool and The Fylde College
  • Preston College
  • ST Mary's Catholic College

Job Titles Held:

  • Shore Excursion Manager
  • Assistant Shore Excursion Manager
  • Casino Dealer
  • Bar Tender

Degrees

  • Gambling Operations
  • Electrical Installations & Electro-Technical Services
  • High School Diploma

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